Information Processing
Fiserv, Inc.This business is NOT BBB Accredited.
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Complaints
This profile includes complaints for Fiserv, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 422 total complaints in the last 3 years.
- 129 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:07/26/2022
Type:Product IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Hello, i have received several $30 charges over the last few months from amazon marketplace on my account. I have canceled my amazon account and im still receiving charges for no reason. My account is now in the negatives because of this and i want a refund as I dont owe any money.Business Response
Date: 08/05/2022
August 5, 2022
*********************************
1701 ************
******, ** 36695
RE: BBB Complaint# ********
Original Creditor: Amazon Marketplace Pmts
Current Creditor: Amazon Marketplace Pmts
Reference Number: 44-2215844257721
Dear ********************,
TRS Recovery Services, **** (TRS) has received your BBB complaint noting you dispute the above-referenced item assigned
to TRS for collection. We apologize for any difficulty you may have experienced in trying to resolve this matter. For
background, when a consumer sets their account with Amazon it can be tied to a checking account as a form of payment.
Transactions are electronically processed like a check even though no check is involved. When the checking account is selected
as a form of payment it is applied to the transaction, which can directly be with Amazon or with one of its associated vendors.
If the transaction returns unpaid from the bank, Amazon will assign it to TRS for collection.2
TRS system reflects this was successfully resubmitted to your bank for payment; the debt of $9.67 cleared and posted on July
1, 2022. However as a result of our investigation of your complaint, we contacted Amazon which has directed TRS to close
this item. As a result, we have scheduled a $9.67 refund to you for prior payment of this item. We have also reported this
information to our affiliate, TeleCheck Services, **** (TeleCheck), a specialty consumer reporting agency, so it can update its
own system that this is closed. Please note all reversals or refunds may take as long as 22 to 30 days to process to your account.
Finally, TRS did not charge you a $30 fee as you have stated; those fees were applied by either your financial institution or
Amazon. TRS has waived the $25 fee that was initially applied to this item. With respect to the $30.00 fee that you have asked
about from your account, you will need to reach out to either your bank or Amazon. If you would like to contact Amazon, its
number is ************.
If I can answer any other questions regarding this or any other items, please feel free to reach out to me directly at (678) 255-
3427 or in the alternative please reach our ******************** at ************** Monday-Friday 8:00 a.m. to 5:00 p.m. ET.
Sincerely,
LaDrenda Black
Collections Team Lead
TRS Recovery Services, ****Initial Complaint
Date:07/25/2022
Type:Service or Repair IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I opened a Merchant account for my home based business through Herbalife Nutrition and Clover has been withholding the bulk of my funds since the account was opened May 31,2022. I've made several attempts to get an explanation and all I'm told is that my account is being reviewed by the *************** Team and no one has a direct line to that department. I've been given several ticket/case numbers that get me no where. #******** and #********. I was also told ******************************* was the analyst working my case but again no one can reach her when I call CS at ************. I started making calls in June I only spoke to someone June 10th that was supposedly from the Risk area that told me my funds would be released within 1-2 business days and yet here we are almost at the end of July and I still have No understanding of what's going on and when my funds will be released. Everyone I talk to also says they're escalating my issue yet still haven't heard back from anyone to explain what is going on and why especially with it being a New Account. My Merchant ID is ************.Business Response
Date: 07/28/2022
Thank you for bringing the stated concerns to our attention. Upon review of the information provided and the account history, we found the account came under risk review due to needing to validate the business. Funds were placed into a reserve in the amount of $1189.67. Our records show the Merchant Processing Agreement (MPA) was signed on 5/30/22 @ 5:21 PM. A Risk Analyst spoke with you on 6/10/22 to discuss the account and requested specific documentation (banking, processing, etc.) to aide in their review. It was determined that you did not have any documentation as you were a new business. Our Risk Team completed their review and agreed to release the funds, and maintain the account. The funds were released on 7/26/22 and deposited to the *** on file on 7/27/22 minus the processing fees. The deposit was for $1189.43. We trust that we have addressed all your concerns, but nevertheless, if you have any questions, we recommend you reach out to **************** at **************.Initial Complaint
Date:07/25/2022
Type:Billing IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I have been with Clover/Fiserv for about 6 months and it has been a disaster from the very beginning. I was never issued a copy of my lease/contract agreement and have been charged various amounts...some totally as high at $600/month. They had an issue debiting my account last month and cant give me an explanation as to why...and now tell me I must open a completely new bank account for them to proceed with any refunds owed to me and further charges. I have been unable to get any clarity as to why this issue occurred and are not threatening collections unless I open a new business account for them to debit. I have continued to attempt to contact customer service but get placed on hold for 40 minutes at a minumum before I get connected. They are non responsive to their chat feature, phone calls, emails and I feel I am being held hostage by this company. I even reached out to the sales associate ***************************** who set up my account. He avoided me for nearly 5 weeks...about 6 voicemails were left, multiple emails and when I finally get him on the phone, he asks to put me on a brief hold and he hangs up on me. From top to bottom this company has been the worse experience I have ever had, period. At this point I just want to pay my balance and terminate this relationship, but of course I can't seem to find a single person willing to help in any way and I'm feeling completely manipulated and imprisoned by this company. Clearly have no regard for their customer experience and show 0 empathy when they are clearly in the wrong. I feel I have taken every reasonable avenue to settle this directly with the company and as I've stated they have been largely unresponsive and certainly unhelpful.Business Response
Date: 08/25/2022
Thank you for bringing the stated concerns to our attention. Upon review of the information provided and the account history, we found the account was established on 1/28/22 that included a lease account *************** for a Clover Bundle @ $165.60 a month plus applicable fees. The Merchant Processing Agreement (MPA) was signed on 1/27/22 @ 1:06 PM that disclosed the non-cancelable lease for a term of 48 months. Our records show we collected $168.38 on 3/9/22, $567.95 on 4/8/22 and $168.38 on 5/9/22. The payment of $567.95 included your lease payment and upfront taxes. This was disclosed in your Agreement under Section 10. Payment of Amounts Due, Administrative and Collection Fees; 10 (c). We also show a call to ********** Global Leasing (FDGL) on 5/3/22 advising that you received new equipment and wanted to cancel and appears to be a case of buyers remorse. There is 45 months remaining on its term due to non-payment. As courtesy, we can offer buyout options to return the equipment or return; $5944.09 to keep and $ ******* to return. We show that you processed up till 7/13/22 and associated fees ACH rejected from the ******* DDA on file ending 6338. There is a current collections balance of $196.95. Your Agreement can be found at https://sales.firstdata.com/#/signup/terms/J07gA. The equipment disclosure is on the 2nd page; you must select Continue at the bottom of the 1st page. We recommend that you discuss payment arrangements with FDGL at ************** and with our Collections Team at **************.
Initial Complaint
Date:07/21/2022
Type:Billing IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
-7/1: I made an electronic payment, via my Regions banking account, as I have monthly for approx. 3 years, in the amount of $450. This was for a. ***** name of ***********************, my fiance. Loan holder State Farm, loan number is ***************. -7/3: I receive a email from State Farm informing me that my new insurance bill was ready. I looked online to discover that the auto loan payment had been applied to my insurance policy, in my name, not ******, policy number 652 8364-F14-25A. From this date on, I spent approximately four hours conversing and trying ls with my agent, *************************, tempting to have this misplaced payment corrected. My fiance,s payment is now late despite the fact that I paid it two weeks early. -7/6: My agent informs me that he has spoken w/ STFM billing and it will be corrected.-7/20: I visit my agent to inform him that the auto loan payment is still not showing as received and to inquire how this error happened. He shows me transaction data showing FISERV as processor. I visit my bank and speak with aid banker to ask if Regions affiliated with FISERV. I am told no, and that Regions uses no third party payers. The banker further informs that all payment info I sent out with the data I supply (loan number), and that Regions does not alter data prior to submission (read this as Regions are not the party that changed name and account number on the payment). The banker further informed that after they send payment, they cannot see activity on the transfer thereafter. With little research, I learned that FISERV is contracted to process State Farm payments.7/21, today: I spoke with *****, a representative for FISERVEs billing department, who instructed me to have my bank file an inquiryBusiness Response
Date: 07/26/2022
Thank you for bringing the stated concerns to our attention. Upon review of the information provided and the account history, we found your profile located under Subscriber ID (************) 488729515R1968194092. Our records show you added ******************** account number ending **** with a nickname of ***** car loan to payee list on 9/4/18 and makes monthly payments in the amount of $450.00. You will need to edit the pay to account/policy number ending in -25A. The 7/1/22 payment processed electronically to State Farm account ending in ****. ******************** will need to transfer the payment to account ending -25A. You indicated there was a payment not applied, in this case you will need to contact ************ directly and open a ***ment Research case as this is procedure when a payment is not applied. Please note that Fiserv provides various technology & products to the Financial Services Industry. Fiserv is also the leading Bill *** Processor for most Financial Institutions in the U.S.Customer Answer
Date: 07/27/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.I, ***********************, reject the response submitted by Fiserv to BBB concerning complaint ID 17606206, filed by me. I will clarify in sections. Fiserv stated:-Our records show you added ******************** account number ending **** with a nickname of ***** car loan to payee list on 9/4/18 and makes monthly payments in the amount of $450.00This is a correct statement, and with the exception of one payment which was returned to my checking account approximately one year ago, all monthly payments have been correctly credited to a State Farm AUTO LOAN account, ending in 0**** in the name of ***********************, until the $450 payment submitted 7/1 was credited to an AUTO INSURANCE policy ending in -25A in the name of **************************-You will need to edit the pay to account/policy number ending in -25A.Why would I do that? I had the correct account number and the payment had processed correctly for nearly four years- why am I now being instructed to change the account number to my auto insurance policy, which I did not, nor do I ever intend to pay via the Regions bill pay system?-The 7/1/22 payment processed electronically to State Farm account ending in ****. ******************** will need to transfer the payment to account ending -25A.What is happening here? The payment most certainly did NOT process to the LOAN account ending in -****, thats why I filed this complaint! By telling me that State Farm needs to transfer the $450 to my auto INSURANCE account, Fiserv clearly shows that they do not understand the nature of this complaint.-You indicated there was a payment not applied, in this case you will need to contact ************ directly and open a ***ment Research case as this is procedure when a payment is not applied. Please note that Fiserv provides various technology & products to the Financial Services Industry. Fiserv is also the leading Bill *** Processor for most Financial Institutions in the U.S.Absolutely unacceptable. I file a complaint with a company to ask why, after nearly four years, they process my fiances monthly LOAN payment to MY INSURANCE POLICY, and rather than explaining what happened, they tell me to go ask my bank to follow up. I spoke with a Regions banker and was informed that after they send electronic payment they do not see activity after submission. I then spoke to a Fiserv customer service rep to ask how this happened, informing that a BBB was the next step for resolution if I could not get this information.And here we are.In sum:-Fisrv acknowledged that I set up an account for electronic payment with my bank almost four years ago titled Julies auto loan-Fiserv instructed me to change the auto loan account number theyve been using successfully for nearly four years to my auto insurance account number. Different name. Different number. Different line of business entirely. With this statement, Fiserv essentially told me to take steps to ensure that the problem I filed a BBB complaint about would persist. This would be akin to me picking up my car from my mechanic, discovering it had a flat tire, and being instructed to drive a nail into the same tire. Did Fiserv read my complaint?-A payment was grossly misapplied to an account in the wrong name, wrong account number, wrong account type. I filed a complaint to the processor, Fiserv, to find out why, and am told by Fiserv to go to my bank, and have the bank ask Fiserv why. Why the extra step? Why more time expended on the part of the customer? Regions didnt create this error. I will be satisfied by nothing less than a clear explanation from Fiserv how this happened. I really didnt think that a BBB would actually lead to more run around from Fiserv, but thats exactly what I got.Thank you,-***********************Sent from the ether
Regards,
*************************Business Response
Date: 08/24/2022
We have been advised that your ************ has opened a case on their end and will be completed addressing your concerns. We recommend that you reach out to your local Branch for resolution.
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