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Business Profile

Information Processing

Fiserv, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Information Processing.

Complaints

This profile includes complaints for Fiserv, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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Fiserv, Inc. has 25 locations, listed below.

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    Customer Complaints Summary

    • 422 total complaints in the last 3 years.
    • 129 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:06/13/2025

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On May 21, 2025, my business, The *************, processed a legitimate customer transaction totaling $25,000 via ********** for spa equipment, skincare, and business education. The clients payment was authorized and completed. However, the funds were never released to my business **************************** later advised that the transaction exceeded our processing threshold and instructed us to refund the customer. We complied and refunded the full $25,000, assuming our reserve would be cleared or adjusted. Despite this, our account shows a $10,583.26 discrepancy, and those funds have not been released or accounted for in deposit summaries.Additionally, the processing fees taken (nearly $1,985.53) were retained despite the refund. Clover and Fiserv have continued to charge service fees and hold back funds, even though the transaction was reversed.We have documentation showing:Deposits received totaling far less than processed sales A clear reserve discrepancy Repeated unfulfilled promises of funds being released soonThis has caused serious financial hardship for our small business, interrupted payroll, and created distrust with our clients. I have reached out multiple times with no clear resolution.

      Business Response

      Date: 06/17/2025

      Thank you for bringing your concerns to our attention. Our records indicate that the $25,000 was refunded on June 2, 2025, back to the card issuer. Regarding the held funds in your reserve balance, our records indicate that $13,261.98 was released on June 13, 2025. which you should've received. While we believe this resolves the concerns for this matter, if you have any additional questions or concerns, please do not hesitate to contact customer service at 1-877-273-8191.

      Thank you,

      Fiserv

    • Initial Complaint

      Date:06/02/2025

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Merchant ID: ***************. After placing sign up inquiry on Clover website, received call while driving from Clover *** and asked to sign up for service. Told of a deal to get Flex device to for $35 per month but was not explained on the phone that this is a non-cancellable contract x 48 months. Further, Flex device cannot be used in our practice setting. Called next day and received alternative Go device, case number ********, RMA Fexdex ***************. Device sent back unopened, received at ********, ** location, and we STILL received contract by mail with intent to charge.

      Business Response

      Date: 06/17/2025

      Mr. Huang was onboarded on May 20, 2025. On May 21, 2025, he contacted Customer Service to request a swap in equipment, stating that the Clover Flex was not the most compatible device for his business needs. A Clover Go was offered as a replacement, and Mr. Huang proceeded to return the Clover Flex to Merchant One. The returned device was received on May 29, 2025. After returning the Clover Flex, Mr. Huang became aware that he was under a non-cancellable lease agreement with FDMS at $35/month for 48 months. On June 5, 2025, Merchant One followed up with Mr. Huang to confirm if the Clover Go has been a better fit for his business and to offer a resolution. While he has not yet used the Clover Go, he believes it to be a more suitable solution. I also offered to buy out the remainder of the Clover Flex lease agreement, which Mr. Huang accepted. He expressed satisfaction with the resolution, and the issue is now considered resolved. While we believe this resolves your concerns, nevertheless, do not hesitate to contact Merchant One customer service at 1-888-781-0404.

      Thank you,
      Fiserv

    • Initial Complaint

      Date:05/27/2025

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Twice in the past 2 months, Fiserv has 'stopped payment" of our car payment and our house payment. They claimed in a letter received 5/27/25 that they have suspended our Bill *** services provided by our bank, *******. Calls to ******* fail to identify the reason why and the bank instructed us to call Fiserv. I have been given 3-4 different phone numbers for Fiserv and all calls go to a 100% automated service so we can not get this resolved. We have used USBank Bill *** services for years and for whatever reason, Fiserv has taken over our account and won't let our payments be made as the have been made for years. We have used USBank Bill *** to make all of our reoccurring payments including our house and car payments and have never missed a payment until May when Fiserv stopped payment on our house payment and returned it to our bank. We made a direct payment to the mortgage company tonight so as not to have an outstanding unpaid payment. We need for Fiserv to contact us and resolve this suspension issue. Can you help?

      Business Response

      Date: 06/02/2025

      Thank you for bringing your concerns to our attention. We located a Bill *** profile under ******* for customer ***** ******.

      We show the Bill *** profile was Frozen due to payment that processed as instructed returned by the customer's bank, *******, due to Stop ***ments.

      The Stop ***ments were placed at US Bank end, not Bill ***. The letter sent to the customer explains what occurred. Per Case notes dated 05/28/2025, it appears the customer contacted ********************** and the Bill *** profile was Reactivated.

      Thank you,

      Fiserv

      Customer Answer

      Date: 06/02/2025

      [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 

      Regards,

      **** ******

    • Initial Complaint

      Date:05/18/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Good day am writing this complaint in regards of money network card earlier this year on March I was approved for edd unemployment benefits so I was paid the week I certified and I choose my payments option to be debit card which I used last claim also and so money network was responsible for sending the card out I got the. Card after weeks of approval I activated it and I met my balance there so I was trying to send funds to my mum from the card it got declined saying sorry, but we are unable to process your request at this time. please review your payment information for accuracy so I taught I couldn't send to any accounts aside my name so I tried my personal account it declined still saying same thing I tried it and tried it got to a point they had to lock the card so I called the customer care and explained they told me they didn't know why the transfer was declining and told me to try alternate method so I tried alternate method too same thing declined my card keeps declining everywhere it only goes for my play store subscription but when I try to withdraw money send money or get groceries with the card it just decline i don't usually use rhe card for my day to day spending I only transfer when they pay my benefits but since March I can't access my benefit can't access my money can't pay my rent can't give my mum some money I live in. Debt I call money network every day to check what wrong with the card they keep telling me there is nothing wrong and they can't see why it's declining so I heard if I submit a complaint to the company that owns money network they might be able to solve the problem so please can my issue be solved cause am really thinking of taking this to court cause it's denying of basic right can't have access to my funds i will be happy if there can be something done to it thanks

      Business Response

      Date: 05/23/2025

      Thank you for bringing your concerns to our attention. After review of your account with ********************************************* a check was issued in the amount of $1,541.30 on May 22, 2025. You can expect to received the check within 10 - 14 business days. While we believe this resolves your concerns, nevertheless, if you have any additional questions or concerns for Money Network, please contact **************** at **************.

      Thank you, 

      Fiserv

    • Initial Complaint

      Date:05/16/2025

      Type:Order Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Dear *********** hope this email finds you well. My name is ***** ********, President of ****************, a company registered in ******. I'm reaching out regarding a pressing legal matter we're facing with FiServ in ********Our situation, in brief:1. We entered into a Merchant Processing Agreement with ********************** (FiServ) on June 20, ******. On September 7, 2022, FiServ placed a hold on all our funds transacted through their platform since August 25, 2022, amounting to $58,982.54 CAD.3. Despite providing all requested information, FiServ has not released our funds.4. FiServ has also withdrawn an additional $26,057.13 CAD from our account between July 19, 2022, and April 3, 2023, which we contest.5. The initial sum we're seeking is $85,039.67 CAD.Furthermore, we estimate that the interest on the withheld funds, along with damages caused by this withholding, is substantial. The $85,039.67 CAD blocked could have generated at least $1,000,000 CAD in revenue for every 12 months the funds were held. This includes significant business disruption, lost opportunities, and reputational damage. Considering that the funds have been effectively held since July 19, 2022 a period of approximately 14 months we believe our total claim, including these damages, could exceed $1,185,039.67 CAD.Our Quebec-based lawyer, ******** **********, has already issued a formal notice to FiServ. However, as FiServ is based in *******, we need Ontario-based legal representation to pursue this matter further.Could you please confirm if you would be able to assist us in this matter? If so, I'd be happy to provide you with all necessary documentation, including the formal notice and supporting evidence.Thank you for your time and consideration. I look forward to your ************* regards,

      Business Response

      Date: 05/29/2025

      Thank you for bringing your concerns to our attention regarding held funds with your merchant account. The account came into review on September 7, 2022 due to a high foreign card activity, high decline rate and disputes presenting. You claimed you were providing a range of services including training services in project management, personal training, design of Web solutions: Blogs, *********** Forums, Online stores, Information portals, Online newspapers, Multimedia galleries and more. The merchant account started to receiving disputes within their first month of processing for fraud reasons. The funds have been secured to mitigate risk exposure from the chargeback activity. The remaining funds on hold totaling $28,113.05 is not eligible for release and our intention is that these funds will ultimately escheat to the relevant avenue.

      Thank you,
      Fiserv

    • Initial Complaint

      Date:05/16/2025

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      a payment was made on *******'s website on 04/15/2025 and was posted to my bank account on 04/17/2025 in the amount of $469.62 and I was also debited a $3.50 BILLMATRIX fee. ******* is stating the bill martix never applied the payment to my ******* account and now I am in debt with ******* in the amount of $469.62. ******* and the bank are both stating bill matrix collected the money on ******** behalf and Billmatrix is unable to locate the money.

      Business Response

      Date: 05/23/2025

      Thank you for bringing your concerns to our attention. We have initiated a refund  in which you should expect to receive within 3 business days. Additionally, we have asked ******* to contact you and provide he details of what occurred. 

      Thank you,
      Fiserv

    • Initial Complaint

      Date:04/30/2025

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I bought an autobody shop and wanted to use Clover for my merchant account ********************. After getting the account created, I attempted to use it to accept credit card payment for the balance on a 1963 ******** I agreed to sell. The first amount charged was $50K, and when that was approved by **************** (the card used by the buyer), I charged the remaining amount of $54K (April 23rd, 2025). I received an email the next day on the 24th, requesting supporting information and documentation on the transactions. I provided details, including pics of the car, pics of the title, and contact info for the buyser and myself. I have received no follow up via email or phone call, from the **************** I have contacted Clover customer care numerous times to escalate and was assured I'd be called today, exactly 1 week after the transactions were approved by ****************.

      Business Response

      Date: 05/13/2025

      Thank you for bringing your concerns to our attention. We have released the witheld funds that were in your reserve balance. The $104,000.00 sales was rejected as the merchant account was not financially supportive of the large sale. Your account is being restricted from large sales which was explained to you on May 6, 2025. If you have any additional questions or concerns releated to this matter you may contact customer service at  **************.

      Thank you,
      Fiserv

      Customer Answer

      Date: 05/13/2025

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

      The problem lies in Fiserv not meeting it's own SLA for review/resolution.  I was told I'd have a decision in no more than 2 business days, and the final decision was only provided after weeks of back and forth where I could not get updates on status or even if the information i provided had been received.

      Regards,

      ***** ******

    • Initial Complaint

      Date:04/24/2025

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Dear BBB,I am reaching out to formally file a complaint against Clover Network, **** (Fiserv) for holding over $200297.24 in processed payments without releasing the funds or providing a clear explanation. The payments were collected through a verified Clover account that was connected to my ******* store.The transactions took place in December 2024, and all customer payments were processed via ********************* integrated payment system. The merchant account was verified with valid identification and tax information, and Clovers dashboard reflected all incoming payments accurately. However, despite multiple attempts to initiate the Closeout and access the funds, no deposits were made to my linked business account.I contacted ******************** multiple times through ********************************* dev********************************* and other provided channels. Despite sending transaction IDs, screenshots, finance reports, and proof of integration, I have not received a single actionable response in over 4 months.Moreover, I was later informed by one of Clovers representatives that my account was somehow treated as a test account which is highly concerning and factually incorrect, as actual customer funds were processed and recorded through the live dashboard.I am attaching a PDF document to this complaint that includes:Screenshots from my Clover dashboard Clover finance reports and payment logs ******* integration confirmations Emails sent to Clover support (unanswered)I am seeking:An urgent investigation into the whereabouts of the missing funds.A formal response from Clover or Fiserv clarifying the status of the account.A full release of all pending funds to my verified business bank account.Compensation for delay and lack of transparency, if applicable.This is a significant financial dispute, and I trust BBB will take this issue seriously. Thank you in advance for your assistance in resolving this matter swiftly.

      Business Response

      Date: 05/06/2025

      Thank you for bringing your concerns to our attention. Our Clover engineering team has reviewed the above complaint and this account is classified as a developer account, which is intended for testing purposes. Please note that there is no valid merchant account associated with developer accounts for funding.

      Thank you,
      Fiserv


      Customer Answer

      Date: 05/07/2025

      Better Business Bureau: Sikayet kimligi 23245391 ile ilgili olarak isletmenin verdigi yaniti inceledim ve bunun sikayetimi zmedigini belirledim. Referansiniz iin, inceledigim teklifin ayrintilari asagida yer almaktadir. [Ltfen yanitinizi buraya yazin .]

      Response to Business Reply:
      I categorically reject the response provided by Fiserv/Clover.
      Their claim that my account was a "developer account" used only for testing is demonstrably false. Over $200,287.24 USD in actual customer transactions were processed through this account, and receipts, transaction records, and integration through ******* are available to prove this.
      At no point was I informedeither through documentation, interface, or customer servicethat I was using a developer account, nor was there any limitation placed on the account regarding real transactions. Clover accepted and processed these payments in a live environment.
      I consider this a serious breach of financial duty, and potentially a case of fraud and negligence. If funds were received through your infrastructure and have not been settled, your organization is liable for tracing and releasing those funds, regardless of internal classification excuses.
      I request the BBB to escalate this complaint and inform Clover that legal counsel has been engaged, and that I will also file with:
      ************************************ (****)
      ************************ (***)
      UK *************************** (***)
      And initiate civil legal proceedings if this matter is not resolved.
      I urge Fiserv to respond truthfully and act responsibly before this situation escalates further.



      Saygilarimla,

      Ekrem Aliimran Tekin

      Business Response

      Date: 05/07/2025

      Please see our previous response as we do not have a contract with you so all transactions would not be valid. Our Clover engineering team has reviewed the above complaint and this account is classified as a developer account, which is intended for testing purposes. Please note that there is no valid merchant account associated with developer accounts for funding.

      Thank you,
      Fiserv

      Customer Answer

      Date: 05/08/2025

      Better Business Bureau:


      I categorically reject Fiservs latest response and now consider their continued deflection a form of willful negligence and potential fraud.

      Let me clarify again my account (MID: **************** was used to process real financial transactions totaling over $200,287.24 USD through ******* and Clover, with actual customer card details and completed checkouts. These are not simulations. These are real payments from real clients.

      Your engineering teams repeated claim that this was a developer account used only for testing purposes is demonstrably false. I have uploaded and shared screenshots from the Clover merchant dashboard showing:

      Bank details (IBAN and account information) added and verified

      Active POS interface showing real-time sales

      Completed orders with Clover receipts

      No indication or warning that this was a restricted or testing-only account

      Use of live API credentials connected directly with ******** payment environment

      At no point did Clover restrict access or functionality in a manner consistent with a "developer sandbox." Your platform fully operated as a live merchant system, accepted live card transactions, and allowed financial data to flow through.

      The repeated claim that there is no contract is both misleading and irrelevant. I created an account using ********************* own onboarding channels. If Clover/Fiserv allowed a non-contracted user to process over $200,000 USD through their infrastructure, then you are either:

      grossly negligent in managing financial platforms

      or now attempting to deny financial liability to avoid a large payout

      I am now demanding:

      A full transaction ledger from Clovers side for my MID account

      The immediate identification of the final destination of these funds

      Written confirmation of whether the funds were captured, settled, or held in escrow

      I have already consulted with legal counsel. If I do not receive a formal, serious resolution from Fiserv within 5 business days, I will initiate:

      A legal case for financial negligence and fraud

      Formal filings with CFPB, FTC, FCA, and *************** acquirers

      Press outreach detailing how Fiserv/Clover may be misclassifying accounts to escape liability

      I urge the Better Business Bureau to escalate this complaint and flag Fiservs pattern of evasive and boilerplate responses.

      This is not going away. Either my funds are released and explained, or Fiserv will face legal and reputational consequences.

      Attached Evidence:

      Clover dashboard screenshots (live transaction logs, POS, payout settings)

      Bank account records linked to Clover

      Customer receipts and order IDs

      Shopify integration trail with Clover credentials


      Regards,

      ***** Aliimran Tekin

      *************************************************

      ***************

    • Initial Complaint

      Date:04/23/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I was sold card processing equipment last Thursday 4/17/25. I was assured by multiple people at the Clover company that it will work with my software system. They sold me a plan and got my bank account info and was told a week later that another employee would help set it up. This morning 4/23/25 after my set up meeting, we discovered that it would NOT integrate with my system and i was lied to. Now they will not call me back to ship the equipment back to them. I havent had the equipment for a week, and i have 30 days to return free of charge. I have a feeling they are trying to wait out the 30 days so i will be stuck with this useless equipment. I only want someone from clover to cancel my account with them and take back their machine. Im not looking for anything else but to move on this never happened. But they have gone silent and will not answer my phone calls, txts, or emails.

      Business Response

      Date: 05/02/2025

      Thank you for bringing your concerns to our attention. You will need to contact your software provider to determine if the *** clover integrates with the 3rd party software. You have the *** Key setup for Groomore. As you are currently renting the device with us and if you cant use it, we can request for a calltag return. You will need to determine with the 3rd party if the device that can be used/ integrate with the software you are using. Please contact **************** at ************** if you have any questions or concerns.

      Thank you, 
      Fiserv

    • Initial Complaint

      Date:04/22/2025

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 1/7/25, I was the victim of a (credit card) scam (they made three charges) and I immediately reported/contacted the credit card company but it was too late and the scammer charged $1207.91 before the card could be blocked. The credit card company cites me at fault and is holding me accountable. The business has not worked with me in efforts to resolve the issue. I am uploading as much documentation as I can. Please contact me for any additional information. Thank you SO much!

      Business Response

      Date: 05/09/2025

      Thank you for bringing your concerns to our attention regarding. We have reviewed your concerns to the above complaint regarding the transactions that occurred on January 7, 2025. You claim these transactions were fraudulent totaling $1,505.71. There were three transactions in the amount of $298.91 and one transaction for $311.48. In your claim you advised you were scammed while selling items on Poshmark when an individual requested your credit card information. This would be considered non-fraud since you provided your card details to the individual on Poshmark. If you have any additional questions please contact the customer service number on the back of your card.

      Thank you,
      Fiserv

    Fiserv, Inc. is NOT a BBB Accredited Business.

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