Reviews

This profile includes reviews for Community Choice Financial, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

Community Choice Financial, Inc. has 1460 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  Community Choice Financial, Inc.

  5165 Emerald Pkwy Ste 100 Dublin, OH 43017-1063

  
• 

  Community Choice Financial, Inc.

  801 Hebron Rd Heath, OH 43056-1357

  
• 

  Community Choice Financial, Inc.

  842 Delaware Ave Marysville, OH 43040-1724

  
• 

  Community Choice Financial, Inc.

  1301 E Main St Lancaster, OH 43130-4005

  
• 

  Title Max of Delaware

  3401 Kirkwood Hwy Wilmington, DE 19808

Review Details

• Review fromThomas K

  Date: 07/03/2025

  1 star
  Very unprofessional and not very understanding about my situation. Very lazy company

• Review fromChristine M

  Date: 06/29/2025

  1 star
  TitleMax illegally repossessed my vehicle twice on the same loan — both times without sending a new Right to Cure and no post repossession notice, which violates Wisconsin consumer law.
  My personal belongings and my late sister’s ashes are still being held inside the car. I’ve filed complaints with the WDFI, CFPB, FTC, and Attorney General, and I’ve taken legal action in Outagamie County Court.
  They refused to accept legal papers, denied sending required notices, and have ignored all attempts to resolve this.
  I’m warning others to think twice before trusting this company. I’m continuing to fight for justice and accountability

• Review fromTansha G

  Date: 06/21/2025

  1 star
  ********* in ******** location has no customer service skills. They say you can make a payment online. However, that is true. You are forced to go in every 30 days to sign a renewal agreement. Not sure what we are renewing. They have no technical support to assist with their website. They don't care if you are sick, at work, or on vacation. You must come in. They give you the luxury of making your payment early. However, it's not a luxury because it's changing your due date on your next payment. Which ever day you pay, that's your new payment date. So, technically your payments are no longer monthly. If they are going to provide a payment portal, they need to offer online assistance. Instead you have the folks in the local office screaming at you that they are not magicians. Which is unfortunate, because I am trying to give them back their money in a timely manner.

• Review fromKellie P

  Date: 05/08/2025

  1 star
  **** refused to answer my questions and then claimed to the BBB I was trying to change policy. I just wanted answers! This was my complaint: "i simply want an answer from this company about the current ********* cost disclosures on their site. They advertise installment loans as being for larger amounts than a traditional payday loan, but their disclosures do not reflect this. They only have disclosures for the same amounts as their traditional payday loans. Also missing are the bi-monthly disclosures, which are featured for larger amounts. They also claim in their fee schedule that loans over 1500 are not shown and are a distinct type. Please answer why there are no bi-monthly disclosures and no disclosures for installment loans over $500. I receive no response from the customer service email despite numerous attempts to get a simple answer."

• Review fromSherrue T.

  Date: 04/27/2025

  1 star
  I took small loan 10 months ago and refinanced once. The repayment amounts are supposed to be the same monthly yet titlemax keeps bringing the cost up and down regardless of how much extra money I put in. Feeling scammed. Big Time lately.

• Review frommarquavin h

  Date: 04/09/2025

  5 stars
  The one on **** ** , have the best service they do what they can at the best speed i have seen might be a min at times but they still try get you in an out

• Review fromMarion N

  Date: 04/09/2025

  5 stars
  I have nothing but sweet things to say about Ms. ****** When I walk in the door she has a beautiful smile on her face and greets me with so much happiness! There is never a dull moment when she's there! I highly recommend people to go if you want to experience exceptional customer service!

• Review fromHerman C.

  Date: 04/05/2025

  1 star
  Rude customer service. I ended up hanging up the phone as ***** (customer service rep) screamed over me as I was trying to ask a question, be responsible, and try to make an extra payment , but I did not . The Titlemax Customer Login Portal is a joke and no employees there seem to understand how to login. the titlemax loan process/cash advance rules are confusing & the customer service employees (manager and *****) become irate whenever I call to ask a question.
  Wake up ladies: this is part of your job, it is called customer service, and it is to be handled with dignity, respect, and grace/professionalism ! Quite the opposite occurs at Titlemax *** **********
  The manager needs to be reminded she is in the service industry, and it is imperative she drop her ice cold, condescending attitude as well.
  I will not do business with these 2 disrespectful personalities. I will say, :back in August when I applied for a loan, ***** was kind , the epitomy of proper customer service etiquette., This new manager, with her" tough as nails" attitude has obviously been influencing ***** in a downward negative customer service direction. Neither of these individuals should be dealing with the public, especially a business where money is involved.
  I have spoken to that rude manager twice now, and asked to speak to *****, it obviously struck a nerve with the her, she went off on me for requesting an employee by name. As a business owner, I take that as a compliment whenever a client requests a certain individual. These ladies "miss the boat "on respectful, professional customer service behavior. I will not do business again with this
  area Titlemax on *** ********** in Charleston. . Home office has been made aware as well Extremely rude manager, she should know better. I am always amazed at how folks who act so horribly wrong become managers (?) in the service industry

• Review fromSi R

  Date: 03/13/2025

  1 star
  They were notified of our bankruptcy in Jan. ***** creditor filing date was today. They tried to pull multiple payments from our bank account today-completely ignoring the bankruptcy protections. The local office reached out to the main office in **** multiple times but were ignored, and even they can't reach anyone to stop collections. Apparently this company feels it can ignore federal bankruptcy laws. All these businesses are linked and predatory. Find another way before borrowing. They thrive on your need and suffering.

• Review fromWendy H

  Date: 02/04/2025

  1 star
  Check into cash would not allow me to cash my check without first enrolling in greendot and putting a large portion of my check onto the greendot card. I left the money on the card and the next month they required me to put more money on the card to cash that months check. A couple weeks later I activated my card and when I did I was told that I no longer had any money in my account. I called green dot and they said I have 10 days to respond to their email to complete the claim process and any later they will refuse to consider returning my money. Its my money. I never wanted to put it on a card and when i was forced to I left it there and then Im told its gone without spending a single dollar and they are giving me a time limit on whether they will give me my money! They didnt even send me the email that Im supposed to respond in 10 days to and I gave them two emails just as a precaution and neither got an email from them!!!!