Complaints
This profile includes complaints for Community Choice Financial, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 437 total complaints in the last 3 years.
- 140 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:07/09/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I've paid way more then the amount owed, I truly do not understand what a title **** fee is. As you can see from the attached documents, I've paid each month for something, and the balance remains the same.
I have possession of my vehicle, so it's definitely not a stocking fee. Please explain more in it's entirety. Because for the first 2 months I paid 450 each month, then the other months ******. Can the amounts paid thus far be applied to the amount owed. Please explain.
Because my understanding was that i had to at least pay 350 to ****** monthly payments correct? I was reading through the documents when I first initially came in for the title loan, but was being rushed to read through, because someone was about to go to lunch or something, I don't quite remember. Then someone else began helping with the process, then someone had to be called. Please just explain what the payments I've paid this for is applied to.
Business Response
Date: 07/11/2025
July 11,2025
Better Business Bureau
******************************************************
RE: BBB Complaint ID ********
BBB Dispute Resolution Team:
Thank you for the opportunity to respond to the complaint filed by ***** ****** (Complainant).TitleMax of *************, DBA TitleMax, a member of Community Choice Financial family of brands, appreciates the role of the Better Business Bureau in resolving consumer concerns. We are happy to provide this response.
To summarize, the Complainant states they have paid more than the amount owed and questions whether the amount paid can be applied to the amount owed. They further state that they were rushed when they initially came in and to their understanding,they had to make monthly payments. They request an explanation of where the payments are applied to.
TitleMax operates as a pawnbroker in accordance with Georgia law and does not issue traditional loans. Under a **** transaction, the entire balance of the **** becomes due in thirty (30) days. However, to the extent they chose not to pay the amount in full, they could, at a minimum, pay any outstanding charges and interest to either refinance the **** and enter into a new agreement or extend the existing transaction. Accordingly, each **** agreement signed by the Complainant states, among other things, the following which clearly identifies the transaction as a pawn:
This is a **** transaction. Failure to make your payments as described in this document can result in the loss of the pawned item. The pawnbroker can sell or keep the item if you have not made all payments by the specified maturity date. Failure to make your payment as described in this document can result in the loss of your motor vehicle. The pawnbroker can also charge you certain fees if he or she actually repossesses the motor vehicle.
A review of TitleMax records revealed that on July 31, 2024, the Complainant obtained a **** in the amount of $1,618.00 at a storefront in ******, **. The Complainant granted a security interest in a 2021 Can Am Spyder with a VIN ending in ******. The **** was contracted to be repaid in full in the amount of $1,876.72 on August 30, 2024. On August 16, 2024, the Complainant made a payment of $137.98 and refinanced their existing **** of $1,618.00. The **** was contracted to be repaid in full in the amount of $3,268.60, due September 15,2024.
Payment history on the refinance indicates there have been ten (10) payments made on the ****,each payment extending the **** by thirty (30) days, causing additional interest and/or fees to accrue. The Complainant currently has a balance of $3,170.25.
At the time of **** origination and refinance, the Complainant signed a **** Transaction Disclosure Statement and Security Agreement that clearly disclosed the annual percentage rate, finance charge,amount financed, total of payments and the repayment schedule in accordance with the Federal Truth in Lending Act and Regulation Z. It is also important to note that a TitleMax employee explained the terms and conditions to the Complainant at **** origination and the Complainant also had ample time to review the documents.
The agreement includes notices on Extension and Continuation which state:
The initial term of the **** is 30 days, and the **** may be extended and continued for additional 30-day periods with the agreement of Pledgor and Pawnbroker. We may agree to extend the Maturity Date at our discretion. As a condition to extending the Maturity Date,for the initial extension and each subsequent extension, you must pay an amount equal to the then outstanding Pawnshop Charge (including any charges accrued after the Maturity Date, as described in Section 7 below), and (b) satisfy Pawnbrokers applicable criteria for extensions. If you do not request additional funds as part of your extension request, then the original **** will be continued. By signing this agreement, the *********** acknowledged their understanding of the terms and conditions of the ****.
Please note that under a 30-day ****, the expectation is for the Customer to pay in full on or before the expiration date. Rather than paying the balance in full, the Complainant elected to pay the outstanding pawnshop charges and interest and enter into a new **** transaction for an additional thirty (30) days and completed ten (10) extensions, thereby accruing additional charges. TitleMax ensures that all fees and interest charged are in compliance with all applicable State and Federal laws and regulations.
TitleMax encourages customers to use this product as a short-term financial solution. The balance may be paid back at any time with no penalty for early payoff. Further, customers may cancel the agreement by returning the check by which TitleMax disbursed the **** proceeds or an equivalent amount of cash to us by the close of business on the business day following the date of the agreement.
TitleMax believes that the conditions of the **** were clearly disclosed. We encourage the Complainant to call **************** at ************** for questions regarding their account.
We hope that we have fully addressed the complaint. Should the Complainant or Better Business Bureau require further explanation, we may be reached at ************************************.
Sincerely,
Consumer Protection
PO Box 550
*******************Customer Answer
Date: 07/12/2025
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Better Business Bureau:
I accept the business's response to resolve this complaint. I just needed clarification, because making 350 payments each month and then making two ****** payments is a lot. Especially because it exceeds the amount owed. There are still holes in this. And some things unanswered. However I just do not have the time not resources to fully address the matter.
Regards,
***** ******Initial Complaint
Date:07/01/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
My wife, ***** ********, and I, aquired a title loan about 3 1/2 years ago on our 2004 Dodge 1500. We didn't realize at the time how much the interest would be each month, at the time, nor how long it would take to pay it back.
At that time, there was a young lady named ****** that worked there that was so sweet and very helpful. She would personally call us and let us know when and if we were late and very honest with us about how her company worked and what to expect if we defaulted on the payment and what the rules were. We were never getting to pay on the principal since the interest rate was so high. ****** had suggested different options in order to pay off the loan quicker but none of those options panned out for us.
Then something changed in late 2023. We were a few days late on our payment and began recieving harrassing phone calls, telling us "..Come by our office and make a payment or else" and it wasn't Shelby.. ********* called her on Thursday and told her that I would get paid late the next day and that we could come in on Sat. (they had normally been open on Sat. back then.) This lady informed me that they weren't open on Sat. I asked to speak to ****** and I was rudely told that she was no longer employed there and that I would need to talk to the woman who answered the phone. I then informed her that I will come in on late Fri. She that it would be great.
Two hours later they were pulling my car out of the driveway. I called and she pretended to not know a thing about it and that "Corperate" makes those decision and its out of their hands.
Fast forward to June 13, 2025. My wife caught our loan up to date by paying the $500 to do so. She paid it online which was more convieient.Basically, they are not recognizing are payment having been made because we didn't sign the paperwork in the app that doesn't work to begin with and theyre wanting to repo the truck even though they ve been paid in full. ********* mentioned getting atty. **** shut off talks
Business Response
Date: 07/03/2025
July 3, 2025
Better Business Bureau
****************
******************
RE: BBB Complaint ID ********
BBB Dispute Resolution Team:
Thank you for the opportunity to respond to the complaint filed by ******* ********
(Complainant).TitleMax of *************, DBA TitleMax, a member of Community Choice Financial family of brands, appreciates the role of the Better Business Bureau in resolving consumer concerns. We are happy to provide this response.
To summarize, the Complainant states they did not realize how much the interest would be each month or how long it would take to pay the loan back. They claim to receive harassing phone calls when they were late and at one point,their vehicle was repossessed after they advised they planned to make a payment. On June 13, 2025, they state their wife paid $500.00 online but the payment is not recognized as being made due to the paperwork in the app not working. The Complainant requests the payment be recognized as made and the $220.00 penalty be removed as well as to cease any repossession action.
It should be noted that contrary to the Complainants statement of receiving a loan, TitleMax operates as a pawnbroker in accordance with Alabama law and does not issue loans. Under a **** transaction, the entire balance of the **** becomes due in thirty (30) days. However, to the extent they chose not to pay the amount in full, the Complainant could, at a minimum,pay any outstanding charges and interest to refinance the **** and enter into a new agreement.
A review of TitleMax records revealed that on October 10, 2022, the Complainant obtained a **** in the amount of $1,500.00 at a storefront in *******, AL. The Complainant and Pledgor granted security interest in a 2004 Dodge Ram 1500 with a VIN ending in ******. The **** was contracted to be repaid in full in the amount of $1,694.85, due November 9, 2022. On November 12, 2022, the Complainant made a payment of $214.34 and refinanced their existing **** of $1,500.00. The **** was contracted to be repaid in full in the amount of $1,694.85, due December 12, 2022.
Between November 17, 2022, and May 2, 2025, the Complainant refinanced their **** on twenty-one (21) more occasions, borrowing an additional $1,711.00 total. The current refinance was completed on May 2, 2025, in which the Complainant made a payment of $585.00 and refinanced their existing **** of $2,754.43. The **** was contracted to be repaid in full in the amount of $3,112.23, due June 1, 2025.
Payment history on the most recent refinance indicates there have been two (2) payments made on the ****. As of the date of this response, the Complainants account currently has a past due balance of $2,968.11 but is subject to change due to interest and/or fees that may be accruing.
At the time of origination and upon each refinance, the Complainant and Pledgor signed a **** Ticket and Security Agreement that clearly disclosed the annual percentage rate, finance charge, amount financed, number of payments and the repayment date in accordance with the Federal Truth in Lending Act and Regulation Z. A TitleMax representative also explained the terms and conditions of the **** prior to the Complainant and ***Pledgor signing their documents.
As outlined in their agreement concerning Funding; Prepayment,Payments, and Application of Payments; Renewal:
Lender will fund the proceeds of the **** by check. ****** may offer other funding methods in its discretion. ****** accepts payments by cash, cashiers check, money order, debit card or other method specified by Lender from time to time. If we are not open on the Maturity Date, we will treat payments made on the next business day as timely made. You may prepay in full at any time without additional charge, fee or penalty. If you prepay the **** in full, and do not enter into a new **** with us at such time, then you will not be entitled to a rebate and/or refund of any part of the Pawnshop Charge for this ****. If you prepay in full by entering a new transaction with us, then the Pawnshop Charge will be prorated based on the number of days from the **** Transaction Date of this Agreement and the date of the new transaction. We apply payments first to the outstanding Pawnshop Charge and then principal. If you do not redeem the Vehicle, you may request that we enter into a new **** transaction with you. We may agree to do so in our discretion. As a condition to entering into a new **** transaction with us, you must pay the then outstanding Pawnshop Charge (including any charges accrued after the Maturity Date, as described in Section 6 below), satisfy Lenders applicable underwriting criteria, and enter into a new **** Ticket and Security Agreement with Lender.
Further, to address the concern regarding their vehicle being repossessed, as stated in the section titled Default and Repossession:
If you fail to timely pay any amount payable hereunder when due, then your account will be in default. You also will be in default if you made any false representation warranty, promise, or provision in or in connection with entering into this Agreement. We may take possession of the Vehicle upon your default. We or our recovery vendor may take possession of the Vehicle without judicial process if doing so can be done without breaching the peace. We may not sell the Vehicle before the 30th day following the Maturity Date.
It is important to note that multiple refinances were completed by the Complainant and ***Pledgor using TitleMaxs online web application which allows the customer to move at their own pace to ensure full understanding of any and all documents presented to them prior to signing. By signing the agreements,the Complainant and ***Pledgor acknowledged their understanding of the terms and conditions of each agreement.
Concerning the Complainants allegation of harassing calls, the purpose of our calls is to reestablish communication, as recovery of a vehicle is the last resort. As a result, TitleMaxs intent is not to harass, but to work with consumers regarding repayment options. TitleMax is committed to treating its valued customers in a fair, honest, and transparent manner. TitleMax reasonably ensures that its development, delivery, and servicing of products will not result in an act or practice that is unfair, deceptive, or abusive.
Pertaining to the Complainants statement regarding a prior repossession, TitleMax submits this was a valid repossession. The repossession occurred for a prior refinance that was obtained on September 13, 2024, and was due in full on October 13, 2024. After the full payment was made, the account entered into default status, and the vehicle was eventually repossessed on December 13, 2024, due to continued non-payment.
Lastly, regarding the payment made on June 13, 2025, the payment was recognized and applied to the account balance contrary to the Complainants claims. Unfortunately, the Complainant and Pledgor failed to sign the new agreement online to complete the refinance. The ***Pledgor spoke with TitleMax twice on June 16, 2025, and June 18, 2025, and stated they would come in that week but failed to do so. As a result, another payment must be made to satisfy any accrued pawnshop charges, fees, and interest, in order to successfully refinance. Please note that the online portal is a convenient option available to our customers, however, in the event of any difficulties, the alternative option is to visit their local storefront to sign the new agreement.
TitleMax believes that the conditions of the **** were clearly disclosed and finds no discrepancy or concern in how the transaction was processed,therefore no adjustment will be made. We encourage you to call **************** at ************** for questions regarding your account.
We hope that we have fully addressed the complaint. Should the Complainant or Better Business Bureau require further explanation, we may be reached at ************************************.
Sincerely,
Consumer Protection
PO Box 550
*******************Customer Answer
Date: 07/10/2025
It is unfortunate but I did respond and at some length about my dissatisfaction at this predatory lender but apparently it didn't go through so therefore there's no way to resolve this issue and once again they get away with it. I'll have to speak with an attorney from this point forward. Thanks anyway.Customer Answer
Date: 07/10/2025
It is unfortunate but I did respond and at some length about my dissatisfaction at this predatory lender but apparently it didn't go through so therefore there's no way to resolve this issue and once again they get away with it. I'll have to speak with an attorney from this point forward. Thanks anyway.Initial Complaint
Date:06/26/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
My vehicle was repossessed by title bucks. They took my vehicle to *** auction place where they auction off the vehicles. I paid my title loan ***** we had a settlement for this amount. Tell me why we were notified today June 26 that or vehicle was getting sold yesterday? So what would have happened if it did and the money we paid? I was given an appointment today to pick up my vehicle. My vehicle was damaged inside the ripped my sticker off and the plates off. They put in another key also. Im asking for my title and I get a back and forth saying neither company has my titleBusiness Response
Date: 07/02/2025
July 2,2025
Better Business Bureau
**************************************
RE: BBB Complaint ID ********
BBB Dispute Resolution Team:
Thank you for the opportunity to respond to the complaint filed by ****** ******* (Complainant).TitleMax of ***********, DBA TitleBucks, a member of Community Choice Financial family of brands, appreciates the role of the Better Business Bureau in resolving consumer concerns. We are happy to provide this response.
To summarize, the Complainant states that their vehicle was repossessed and they paid the settlement amount but have not received their title. They were also notified that their vehicle was being sold the day ******** addition, they claim their vehicle sustained various damages and requests an apology, half their payment back, and an explanation.
TitleMax of ***********, DBA TitleBucks is a registered Texas Credit ********************* (CSO) and assists consumers in obtaining loans from willing, unaffiliated lenders. TitleBucks services the loan but is not a lender in *****. TitleBucks charges a CSO fee in the amount permitted by Texas law.
A review of TitleBucks records revealed that on June *******, the Complainant obtained a loan in the amount of $3,350.00 with ******************* Partnership at a storefront in *************, **. The Complainant granted a security interest in a 2008 Chevrolet Suburban with a VIN ending in ******. The loan was contracted to be paid off over the course of five (5) months beginning July 15, 2022, with the first fees and interest payment being $$528.50, followed by three (3) fees and interest payments of $507.85,with a final payment of $3,999.36, representing the final CSO fee, the principal, and the lender interest, due November 15, 2022.
At the time of loan origination, the Complainant signed a Loan Agreement as well as the Credit Services Contract and Security Agreement that clearly disclosed the annual percentage rate, finance charge, amount financed, total of payments and the repayment schedule in accordance with the Federal Truth in Lending Act and **************** signing the agreements, the *********** acknowledged their understanding of the terms and conditions of the loan.
Payment history indicates there were five (5) payments made on the loan. When the minimum payment was not made on November 15, 2022, the loan entered into a past due status. TitleBucks attempted to reach the Complainant multiple times regarding repayment options but was unsuccessful. Consequently,due to continued non-payment, the vehicle was recovered on June 2, 2025. A Notice of Our Intent to Sell Property was mailed to the address on file on June 9, 2025. This notice informed the Complainant that the vehicle would be sold after June 24, 2025, if a payment of $4,798.29 was not made. However, the Complainant agreed to a settlement payment of $3,900.00. The settlement amount was paid on June 23, 2025, and the Complainant was able to pick up the vehicle on June 26, 2025.
Concerning the claim of vehicle damage, it should be noted that the alleged damage occurred when the vehicle was recovered by an unaffiliated third-party vendor, and not while it was in possession by TitleBucks. The individuals assigned to recover the vehicle are not TitleBucks employees. Accordingly, any recourse the Complainant may have should be directed to the auction house, Insurance Auto Auctions (IAA), reachable at ************** or the recovery vendor, MVTrac, reachable at **************.
Regarding the Complainants title, the title was returned from *** to their local storefront on June 30, 2025, and the store front will reach out to the Complainant directly. The Complainant may pick up their title from the storefront during business hours.
TitleBucks believes that the conditions of the loan were clearly disclosed and finds no wrongdoing, therefore no refund will be provided. Should the Complainant have any additional questions or concerns regarding their account, we encourage them to contact TitleBucks directly at **************.
We hope that we have fully addressed the complaint. Should the Complainant or Better Business Bureau require further explanation, we may be reached at ************************************.
Sincerely,
Consumer Protection
PO Box 550
*******************Initial Complaint
Date:06/20/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
There was a title loan received and paid and I attempted to sell the car and found there was a lean I contacted title max on 5:13/2025 and was told there was no longer a lean and the document of proof will be mailed and received in 30 days. The letter was not received I called they told me they have to investigate as to why this has not been done. I told them that this is very important and I need an update asap and I cannot wait another ************************************************************************************************************************ when it is not my faultBusiness Response
Date: 06/24/2025
June 24,
2025
Better Business Bureau
1169 Dublin Road
Columbus, OH 43215
RE: BBB Complaint ID 23491128
BBB Dispute Resolution Team:
Thank you for the opportunity to respond to the complaint
filed by Solange Solomon
(Complainant). TitleMax of Virginia, Inc., DBA TitleMax, a
member of Community Choice Financial® family of brands, appreciates
the role of the Better Business Bureau in resolving consumer concerns. We are
happy to provide this response.
To summarize, the Complainant states they paid off a title
loan with TitleMax but there is still a lien on the vehicle. They claim they
previously requested a lien release and were told they would receive it within
thirty (30) days but still have not received it.
A review of TitleMax records revealed that on December 19,
2019, the Complainant obtained a loan in the amount of $1,015.00 at a
storefront in Fredericksburg, VA. The Complainant granted a security interest
in a 2007 Honda Odyssey with a VIN ending in 040094. The loan was contracted to
be repaid in eleven (11) monthly payments of $211.18, beginning January 18,
2020, with a final payment of $210.56, due December 18, 2020. Payment history
indicates there were eleven (11) payments made on the loan. On February 2,
2021, the Complainant paid off the remaining balance of $198.62 and their title
was promptly returned with a lien release signature.
Concerning their lien release, records revealed that a lien
release request was submitted on May 13, 2025. As a gesture of goodwill, a
second lien release request was submitted to be mailed to the address provided
within their complaint. Please allow up to fourteen (14) days for the lien
release to be mailed via USPS. The Complainant is encouraged to contact
TitleMax directly at (800) 804-5368 with any other questions or concerns
regarding their account.
We hope that we have fully addressed the complaint. Should
the Complainant or Better Business Bureau require
further explanation, we may be reached at [email protected].
Sincerely,
Consumer Protection
PO Box 550
Cleveland, TN 37364Initial Complaint
Date:06/09/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Speedy Cash is a payday loan company. I got a loan from them on 5/13/2025. i submitted a postdated check as always. Check no. 288 Due date 06/04/2025 It is 06/09/2025. Called to inquire why the check was not cashed. and no one national or local knows anything. Very frustrating. Can't find out if they lost it or what.Business Response
Date: 06/11/2025
June 11,2025
Better Business Bureau
************************************************************************
RE: BBB Complaint ID ********
BBB Dispute Resolution Team:
Thank you for the opportunity to respond to the complaint filed by **** ***** (Complainant).******************, DBA Speedy Cash, a member of Community Choice Financial family of brands, appreciates the role of the Better Business Bureau in resolving consumer concerns. We are happy to provide this response.
To summarize, the Complainant states they got a loan and submitted a post-dated check, but the check was not cashed for the payment. They request for the business to contact them.
A review of TitleMax records revealed that on May 13, 2025, the Complainant obtained a loan in the financed of $200.00 at a storefront in ********, **. The loan was contracted to be repaid in full in the amount of $235.30, due June 4, 2025.Payment history indicates the account was paid in full when a card payment of $235.30 was successfully processed on June 5, 2025.
Regarding the Complainants check not being deposited on the due date, we appreciate you for bringing this matter to our attention. We have forwarded your concerns to the appropriate members of management to investigate further. We sincerely apologize for any frustration the Complainant may have experienced.
For any other questions regarding their account, we encourage the Complainant to contact Speedy Cash directly at ***************.
We hope that we have fully addressed the complaint. Should the Complainant or Better Business Bureau require further explanation, we may be reached at ************************************.
Sincerely,
Consumer Protection
PO Box 550
*******************Initial Complaint
Date:06/04/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
When I First Took Out A Loan For My Title, I Only Had To Pay The Monthly Fee That Was Given To Me. I Agreed To That, Which Interest Has Always Been High.
The Beginning Of The Year Of 2025, Somehow They Made Me Sign A Contract To Pay In 5 Installments Or Else My Title And Car Will Be Owned By Them.
I Noticed That My Principle And The Total Towards My Title Have Not Barely Been Anything Towards Me Getting My Title Back.
The 5th Payment Supposedly Says I Have To Pay $2,500 All At Once In Order To Receive My Title.
This Is Not What I Signed Up For Back In October, I Would Have NEVER Took The Loan, Just For Them To Change Things Once I Already Took Out A Loan Is Insane.
My Rent Is Already $2,300 A Month, Plus Utilities, How In The World Can I Afford Getting My Title Back, When I’ve Been Making Monthly Payments, Even Paying Extra And Only A Few Dollars Has Went Towards Me Getting My Title Back.
This “New Law/Contract” Should Be Illegal, Again, This Is NOT What I Signed For When I First Took Out The Loan, I Would Have Never Taken The Loan If I Known I Had To Pay A Big Amount All At Once Like This.
The Vehicle Is Now Broken Down, I Can’t Even Get It Fixed Because Of All Of These Payments And I’m Steady Being Threatened Of Them Signing My Title Over.
Me And My Children DO NOT DESERVE THIS AT ALL. They Made It 10 Times Worse To Even Get The Title Back. There’s Nooo Way Any Human Should Be Going Through This,
This Is Wayyy Tooo Much Just For A Loan I Already Paid Overtime Within The 6-7 Months, Now I Have To Pay Another $2,500, All At Once?
INTEREST IS EXTREMELY HIGH, Nothing Has Barely Went Towards Me Getting My Title Back. The Vehicle Keeps Breaking Down, I Can’t Even Get It Fixed Due To ALLL THE BILLS I HAVE,
$2,500 Is Beyond Me And My Family, That Is More Than My Rent. It’s Unfair That They Would Change The Contract AFTER I Already Took The Loan Out, This Has To Be Illegal. Y’all Are Getting Over ??????
Business Response
Date: 06/09/2025
****************
Thank you for the opportunity to respond to the complaint
filed by ********** **** (Complainant). Titlemax Of Texas, Inc., DBA
Titlemax, a member of Community Choice Financial® family of brands,
appreciates the role of the Better Business Bureau in resolving consumer
concerns. We are happy to provide this response.
To summarize, the Complainant states
they originally had a monthly fee but were made to sign a 5-month contract or
else their title and car would be owned by TitleMax. They claim that they did
not sign up for this high interest agreement and the vehicle is now broken
down. They are requesting a refund or billing adjustment.
TitleMax of Texas, Inc., DBA TitleMax is a registered
Texas Credit Services Organization (“CSO”) and assists consumers in obtaining
loans from willing, unaffiliated lenders. TitleMax services the loan but is not
a lender in Texas. TitleMax charges a CSO fee in the amount permitted by Texas
law.
A review of TitleMax records revealed that on October 24,
2024, the Complainant obtained a loan with First Star Financial, LLC in the
amount of $1,533.00 at a storefront in Plano, TX. The Complainant granted a
security interest in a 2006 Infiniti FX35 with a VIN ending in ******. The loan
was contracted to be repaid in full in the amount of $1,854.48, due November
23, 2024.However, to the extent the Complainant did not wish to repay the loan
in full, they had the option to pay the outstanding interest and fees,
refinance the loan and enter into a new agreement.On November 5, 2024, the
Complainant made a payment in the amount of $128.59 and refinanced their
existing loan in the amount of $1,533.00, borrowing an additional $600.00. The
loan was contracted to be repaid in full in the amount of $2,558.80, due
December 5, 2024.
TitleMax may discontinue certain loan models and/or offer
additional models from time to time. As such, when the Complainant refinanced
the loan on December 16, 2024, the Complainant was offered a loan product with
a term of five (5) months, however, the Complainant was also given the ability
to pay the loan off in full with no penalty. The Complainant completed the
refinance themselves online via the customer portal by making a payment in the
amount of $567.45. The new loan was contracted for a total of five (5)
payments due monthly beginning January 15, 2025, with the first payment being $398.17,
the following three (3) payments in the amount of $398.15, and a final payment
of $2,612.00, which represents the final CSO fee along with the principal and
interest to the lender, due May 15, 2025.
Payment history on the most recent refinance indicates there
have been six (6) payments made on the loan in the total amount of $1,820.77.
When the payment was not made on May 15, 2025, the account entered a past due
status. The Complainant currently has a past due balance of $2,444.59 but it is
subject to change due to interest and/or fees that may be accruing.
At the time of loan origination and each subsequent
refinance, the Complainant signed a Loan Agreement, Promissory Note and
Security Agreement that clearly discloses the annual percentage rate, finance
charge, amount financed, total of payments and the repayment schedule in
accordance with the Federal Truth-in-Lending Act and Regulation Z. The
Complainant was provided with a digital copy of the loan agreements and ample
time to review them prior to signing. By signing the agreements, the
Complainant acknowledged their understanding of the terms and conditions of
each agreement.
TitleMax believes that the conditions of the loan were
clearly disclosed and finds no discrepancy or concern in how the transaction was processed, therefore no
billing adjustment or refund will be provided. The Complainant remains bound to
the terms of the agreement they signed on December 16, 2024. Should the
Complainant have any additional questions or concerns regarding their account,
we encourage them to contact TitleMax directly at ###-###-####.
We hope that we have fully addressed the complaint. Should
the Complainant or Better Business Bureau require
further explanation, we may be reached at *****************************
Sincerely,
Consumer Protection
** *** ***
********** ** *****Customer Answer
Date: 06/13/2025
They Changed Their Loans. When I First Signed Up For This Back In September/October I Did Not Have To Make 5 Installments. I WOULD HAVE NEVER SIGNED FOR THE LOAN OR TOOK THE LOAN. I Was Not Aware They Were Gonna Do This. There’s No Way A Person Can Afford To Pay Their Rent Plus A High Balance Paid Off, It’s Bad Enough The Interest Is High.Initial Complaint
Date:06/03/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
The 31th May 2025 $470 dollars paid off the Chech into Cash but there wont reborrow in my account that is why there already reckoned new Speedy Cash business this time before I accurate to paid off them on the time. I lost only $70.00 every monthly.Business Response
Date: 06/06/2025
June 6,2025
Better Business Bureau
**************************************
RE: BBB Complaint ID ********
BBB Dispute Resolution Team:
Thank you for the opportunity to respond to the complaint filed by ***** ******* (Complainant).Buckeye Check Cashing Of *************, DBA Check Into Cash, a member of Community Choice Financial family of brands, appreciates the role of the Better Business Bureau in resolving consumer concerns. We are happy to provide this response.
To summarize, the Complainant states they paid off their loan, but they cannot reborrow and request a refund.
A review of Check Into Cash records revealed that on April *******, the Complainant obtained a loan the amount of $400.00 at a storefront in *******, **. The loan was contracted to be repaid in full in the amount of $470.58, due May 31, 2025. On May 31, 2025, the Complainant paid the loan in full.
Due to a business decision, the location where the Complainant borrowed their initial loan has been rebranded into Speedy Cash.The Complainant is welcome to apply for a loan with Speedy Cash, though it is important to not that loan approval is never guaranteed.
We believe that the conditions of the loan were clearly disclosed and finds no discrepancy or concern in how the transaction was processed. We encourage the Complainant to contact their local storefront at ************** for any additional questions.
We hope that we have fully addressed the complaint. Should the Complainant or Better Business Bureau require further explanation, we may be reached at ************************************.
Sincerely,
Consumer Protection
PO Box 550
*******************Initial Complaint
Date:06/03/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Auto title loan 01/2024. 1st $5k increase by $2k. Come out to $7k loan. At start paying $500/mo. Increase went up to $703/mo. I figured the money was put towards int/principal of loan. To date was only paying interest all this time. Nothing to bring down the principal. Outstanding amount $8200+ late fees. I quit paying getting nowhere with what they doing. Is this a legal practice. If to payoff ** have to pay the $703/mo. And have put $ towards the principal. Or bring in $8200+. Somehow it doesnt feel right. Im screwed the way I see it. They threatened me with REPO!! What can I do??Dont want lose the vehicle. I request contract via Email. Cannot provide. Only thru ****. Only twice was able to verify my online account. Now I cant get in there. The way I see it. What *** paid since 01/24 shouldve covered or paid off the loan amount.Customer Answer
Date: 06/05/2025
****** ****** <*****************************>
10:28 AM (3 hours ago)
to disputeresolution
I requested updated contract that includes the $2k increase. Have not received one.
Sent copy of contract
Regards,
****** ******
Sent from Arnolds iPhoneCustomer Answer
Date: 06/05/2025
****** ****** <*****************************>
Attachments
10:26 AM (3 hours ago)
to disputeresolution
Contract screen shot
Sent from Arnolds iPhoneBusiness Response
Date: 06/06/2025
June 6, 2025
Better Business Bureau
*************************************
RE: BBB Complaint ID ********
BBB Dispute Resolution Team:
Thank you for the opportunity to respond to the complaint filed by ****** ****** (Complainant). TitleMax of Arizona****** DBA TitleMax, a member of Community Choice Financial family of brands, appreciates the role of the Better Business Bureau in resolving consumer concerns. We are happy to provide this response.
To summarize, the Complainant claims their payments have only been applied toward the interest. The Complainant also claims they have been threatened with repossession after they stopped paying on the loan. They further claim they are unable to access their online customer account. The Complainant is requesting a copy of the contract, a billing adjustment, and an explanation of charges.
A review of TitleMax records revealed that on November 22, 2023, a title loan was obtained in the amount of $5,000.00 at a storefront in Show Low, **. The Complainant granted a security interest in a ***************************************** J16636.The loan was contracted to be repaid in forty-seven (47) monthly payments in the amount of $514.42 beginning on January 1, 2024, and a final payment in the amount of $512.17 due on December 7, 2027. On June 5, 2024, the Complainant made a payment of $155.00 and refinanced their existing loan of $4,999.42,borrowing an additional $2,000.00. The loan was contracted to be repaid in forty-seven (47) monthly payments in the amount of $702.88 beginning on July ******, and a final payment in the amount of $701.38 due on June 3, 2028.
A review of the payment history on the most recent refinance indicates there have been seven (7) payments made on the loan in the total amount of $5,625.00. When the payment was not made on March 3, 2025, the account entered a past due status and has since accrued three (3) late fees in the amount of $35.14 each. The Complainants account currently has a balance of $9,865.20 but that is subject to change due to interest and/or fees that may be accruing.
At the time of loan origination and refinance, the Complainant signed a *************** Vehicle Finance Transaction Contract that clearly disclosed the annual percentage rate,finance charge, amount financed, total of payments and the repayment schedule in accordance with the Federal Truth in Lending Act and **************** addition, the agreement includes notices on Interest; Application of Payments;Prepayments which states:
Interest will accrue daily on the outstanding principal balance. The interest rate is ********% per year (which is based on a monthly rate of ******%). Interest accrues from the Loan Date until the first to occur of (a) the Loan is paid in full, and (b) the day that is 90 days after the final Payment Due Date. Interest accrues based on the number of days elapsed over a 365-day year. Lender calculates and charges interest, including interest on past due principal,under Arizona Revised Statutes ****** et seq. If any finance charge or other fee is held invalid, the remainder shall remain in effect. Lender applies payments first to unpaid interest, then to fees, and then to unpaid principal. The Payment Schedule and Finance Charge above assume that I pay all installments in full on the Payment Due Dates. I will owe less interest if I pay early or prepay. If I pay late or do not pay in full, I will owe more interest. I may prepay this Loan at any time without penalty. Interest as used in this Contract means the secondary motor vehicle finance rate for purposes of Arizona Revised Statutes ****** et seq.
By signing this agreement, the Complainant acknowledged their understanding of the terms and conditions of the loan. TitleMax affirms that all payments have been properly applied to the account.
To address the Complainants claim that they have been threatened with repossession, TitleMax strongly abides by the Fair Debt Collection Practices Act and does not engage in threatening or harassing tactics in order to collect legitimate debt.TitleMax has informed the Complainant of the risks of not keeping the account current. *********************** is committed to treating its valued customers in a fair,honest, and transparent manner. TitleMax reasonably ensures that its development, delivery, and servicing of products will not result in an act or practice that is unfair, deceptive, or abusive. In response to the Complainants complaint, TitleMax has honored their request to not be contacted by phone.
TitleMax operates under a paperless procedure where the customer can electronically sign each document, and these electronically signed documents are stored in a secure customer portal. Electronically signing documents is not a requirement;however, on November 22, 2023, the Complainant consented to receiving all loan documentation through electronic delivery. After consenting, TitleMax provided the Complainant with log in credentials to access the secure customer portal to view the documents at any time. As part of our security protocols, we are unable to assist with certain transactions via email, however the option to receive the contract via **** is available to the Complainant.
As we believe that the conditions of the loan were clearly disclosed and cannot find any evidence of wrongdoing, the billing adjustment will not be accepted at this time. TitleMax strives for excellent customer service and remains willing to work with the Complainant to assist them in paying back their loan. We encourage the Complainant to contact TitleMax at ************* to arrange a mutually acceptable repayment arrangement for this account.
We hope that we have fully addressed the complaint. Should the Complainant or Better Business Bureau require further explanation, we may be reached at ************************************.
Sincerely,
Consumer Protection
PO Box 550
*******************Initial Complaint
Date:06/03/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I received a loan in the amount of $840.00 on 3/31/2025. The loan was paid in full on 4/23/2025. Upon requesting the return of my car title I was told that it would be mailed from ******, ** and that i should receive it within 10 business days. May 5, 2025. I was told that it was mailed on the 18th of May, 2025. Today is June 2nd and I have finally received my title. The delay was stressful. they told me to file for a brown title. i was not ok with that. Please be aware of such irresponsibilityBusiness Response
Date: 06/06/2025
June 6,2025
Better Business Bureau
**************************************
RE: BBB Complaint ID ********
BBB Dispute Resolution Team:
Thank you for the opportunity to respond to the complaint filed by ***** ********** (Complainant). ***************, DBA Speedy ****, a member of Community Choice Financial family of brands, appreciates the role of the Better Business Bureau in resolving consumer concerns. We are happy to provide this response.
To summarize, the Complainant states they were advised they should receive their title within ten (10) business days after the payoff date of April 23, 2025, but did not receive it until June 2, 2025.
*************** DBA Speedy **** is a registered Texas Credit Access Business (CAB) and assists consumers in obtaining loans from willing, unaffiliated lenders. Speedy **** services the loan but is not a lender in *****. Speedy **** charges a CAB fee in the amount permitted by Texas law.
A review of Speedy **** records revealed that on March 31, 2025, the Complainant obtained a loan with First Star Financial, LLC, in the amount of $873.00 at a storefront in *******, **. The Complainant granted a security interest in a 2015 ****** Versa with a VIN ending in ******. The loan was contracted to be repaid in five (5) monthly payments of $218.25, beginning April 23, 2025, and a final payment of $1,133.34, representing the final CAB fee, principal, and lender interest,due September 23, 2025. Payment records indicate that the Complainant paid the account in full in the amount of $1,096.50 on April 22, 2025. The Complainants Electronic Lien was released on May 18, 2025.
Regarding the time it took to receive their title, we appreciate the Complainant for bringing this matter to our attention. We have forwarded their concerns to the appropriate members of management. We sincerely apologize for any frustration they may have experienced.
The Complainant is encouraged to contact Speedy **** directly at ************** for any other questions or concerns they have regarding their account.
We hope that we have fully addressed the complaint. Should the Complainant or Better Business Bureau require further explanation, we may be reached at ************************************.
Sincerely,
Consumer Protection
PO Box 550
*******************Initial Complaint
Date:06/02/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Good morning, In a emergency before my wedding day I pulled a Title loan from Titlemax in August 16th 2024. It was for $8,900 and to this day every month I pay $1,433.12 - $1,644.57, the amount still totals to over $10k.
On January 22nd 2025 at 2:02pm, my personal vehicle (2019 ****** Camry LE) was towed due to a payment that was missed by accident as I had assumed it went through. After 15 minutes of realizing it was towed, I called all around and was advised it was by Titlemax in which I called to make the payment and have it released. I was told to come into the office, so I had to Uber an hour to their office from **** to Spring.
Paid in person and was told I will have to wait 1 week to pick up my car at ***. Picked up the vehicle on January 29th 2025 leaving work early to make it in time at 3:59pm is when I found my car would not start, noticed the splashguard was hanging and dragging underneath the vehicle, I sat inside only to realize it was completely wet inside, including the passenger seat and the rear seats, even the trunk was wet with a strong mildew smell.
I opened a claim with *** only to be told this is with Titlemax but TItlemax will not take responsibility and says it is ***. Both organizations will not take responsibility.
I have photos and videos from the beginning to the time of pick up. This had worried me of my health and expenses to remove any future corrosion underneath the car's carpet/connectors/wiring/airbags/etc... Mold is something that worries me the most.
They broke into the driver's front door, bending and causing damages to the paint, very visible.
I continued to be patient with Titlemax to this day they still are delaying any assistance and not helping.
Please if possible I would really like to have this matter resolved or come to a agreement.
Thank you - ******* **** **************
Business Response
Date: 06/05/2025
June 5,2025
Better Business Bureau
**************************************
RE: BBB Complaint ID ********
BBB Dispute Resolution Team:
Thank you for the opportunity to respond to the complaint filed by ******* **** (Complainant). TitleMax of *********** DBA TitleMax, a member of Community Choice Financial family of brands, appreciates the role of the Better Business Bureau in resolving consumer concerns. We are happy to provide this response.
To summarize, the Complainant states their balance is greater than the original loan amount despite making their monthly payments.They also claim after redeeming their repossessed vehicle, they had to wait a week before they could pick it up, and that multiple damages were done to the vehicle. They state they filed a claim with ***, however both *** and TitleMax claim the other company is responsible. The Complainant is requesting for their vehicle to be repaired and disputing $4,429.38.
TitleMax of ***********, DBA TitleMax is a registered Texas Credit ********************* (CSO) and assists consumers in obtaining loans from willing,unaffiliated lenders. TitleMax services the loan but is not a lender in ******TitleMax charges a CSO fee in the amount permitted by Texas law.
A review of TitleMax records revealed that on August 16, 2024, a title loan was obtained with First Star Financial, LLC in the amount of $8,933.00 at a storefront in *******, **. The Complainant granted a security interest in a 2019 ****** Camry with a VIN ending in ******. The loan was contracted to be paid off over the course of five (5)months with the first fees and interest payment of $1,644.57 due on September 20, 2024, followed by three (3) monthly fees and interest payments of $1,433.12 beginning on October 20, 2024, and a final payment of $1,433.12 representing the final CSO fee and $9,315.29 representing the principal and lender interest,both due on January 20, 2025.
A review of the payment history indicated the Complainant made three (3)payments on the loan before defaulting on the installment due on December *******. On January 22, 2025, the vehicle was recovered due to this nonpayment and a repossession fee of $435.00 was assessed onto the balance. The same day, the Complainant made a payment of $3,688.41, to redeem the vehicle and refinanced their existing loan of $8,933.00. The loan was contracted to be paid off over the course of five (5) months with the first fees and interest payment of $2,114.44 due on March 8, 2025, followed by three (3) monthly fees and interest payments of $1,433.12 beginning on April 8, 2025,and a final payment of $1,433.12 representing the final CSO fee and $9,339.64 representing the principal and lender interest, both due on July 8, 2025.
A review of the payment history of the most recent refinance indicates there have been four (4) payments, totaling three (3)installments made on the loan. As of the date of this response, the Complainants loan is current.
At the time of each loan origination and subsequent refinance,the Complainant signed a Loan Agreement, Promissory Note and Security Agreement that clearly discloses the annual percentage rate, finance charge, amount financed, total of payments and the repayment schedule in accordance with the Federal Truth-in-Lending Act and **************** signing the agreements, the *********** acknowledged their understanding of the terms and conditions of each agreement.
Regarding the Complainants claim that their balance is more than the original loan amount, it should be noted the Complainant has only paid the minimum amount due on several occasions, which typically only covers interest and fees. Should the Complainant wish to see a reduction in principal,the Complainant must pay more than the minimum amount scheduled.
TitleMax encourages customers to use this product as a short-term financial solution and whenever possible, pay off early to avoid accruing interest.The balance may be paid back at any time with no penalty for early payoff.
Concerning the claim of having to wait a week to pick up the vehicle, it is important to note that appointments to redeem are made based on availability. Once the vehicle arrived on *** premises on January 25, 2025, the Complainant was able to book an appointment for January 29, 2025, to retrieve their vehicle. It should also be noted that *** is not open on weekends.
To address the multiple damages allegedly sustained during repossession, it should be noted that the alleged damage occurred when the vehicle was recovered by an unaffiliated third-party vendor, and not while it was in TitleMaxs possession. Accordingly, any recourse the Complainant may have should be directed to Insurance Auto Auctions (IAA) at ************** and/or the recovery agent, Collateral Recovery Team at **************.
TitleMax believes that the conditions of the loan were clearly disclosed and finds no discrepancy or concern in how the transaction was processed. Should the Complainant have any additional questions or concerns regarding their account,we encourage them to contact TitleMax directly at *************.
We hope that we have fully addressed the complaint. Should the Complainant or Better Business Bureau require further explanation, we may be reached at ************************************.
Sincerely,
Consumer Protection
PO Box 550
*******************Customer Answer
Date: 06/08/2025
[If you do not say why you are rejecting the company's response, BBB must close your complaint.]
Complaint: 23406308
I am rejecting this response because:
I contacted the company *** (stating they opened a claim but are only a Third party company to Titlemax and because Titlemax is refusing to assist they can not do anything). I also walked into the original store Titlemax many time during that time to speak to the consultant who provided me with the loan from the beginning but could not give me any further updates or place me in contact with his supervisor no matter how many times I have insisted for help in this matter.I also contacted the Collateral recovery team and was shown evidence it was dropped off at the *** facility with no damages or lowered windows.
During the time in IAA the windows were lowered and battery terminal was removed so they were not able to raise the windows back up causing serious water intrusion. Along with the door damages. All evidence is photographed and video, since the time of tow thanks to the facilities nearby at the time.
I have spoken with a legal team but have decided to go this route before taking any serious measures.
All I ask is for sympathy and to take responsibility with all due and respect to my property.
Thank you
Regards,
******* ****
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