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Business Profile

Bank

US Bank
BBB accredited business seal
BBB Accredited BusinessA-Rated by BBB

Complaints

This profile includes complaints for US Bank's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

US Bank has 1393 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    • US Bank

      Minneapolis, MN 55402-7000

      BBB accredited business seal

    • U S Bank

      8 E Main St Lucas, OH 44843-9701

    • U S Bank

      85 W Main St Shelby, OH 44875-1205

    • U S Bank

      222 E Smokerise Dr Wadsworth, OH 44281-8277

    • US Bank

      101 W Main Street Hillsboro, OH 45133

    Customer Complaints Summary

    • 2,742 total complaints in the last 3 years.
    • 809 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:06/19/2025

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      The bank recently closed my bank ****. Supposedly for irregular activity. A friend of mind deposited money into my account. They tried saying the check was not valid, my argument is if the check wasn't valid how did they cash it and why pray tell did they not refund the money in my account when they so rudely closed my acct. They didn't even let me make any Transactions after opening the account in February. The account was closed in May 2025. I received $25 from my checking and $25 from my savings. The bank kept $9,000.00 that was posted in my account at the end of the month in May.

      Business Response

      Date: 06/27/2025

      We understand the importance of resolving any issues or inquiries promptly and efficiently. You reported concerns regarding account closure and the balance on the account. ********* has confirmed that a verbal contact was made on 06/26/2025, and necessary steps were taken to address your concerns. ********* followed all state, federal, rules and guidelines. If you require further assistance or have any additional questions, we encourage you to contact us at *************). Our team will be more than happy to help address any concerns you may have. 

    • Initial Complaint

      Date:06/17/2025

      Type:Sales and Advertising Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I had my wallet stolen and had fradulent charges (*******) charged to my us bank debit card at the *********** ******* initially refunded me but then rescinded the refund without any notification. When I called they said the fraud claim had been rejected, no other information provided. They "may contact me in 3-4 business days". I am asking they re-open the fraud case.

      Business Response

      Date: 07/03/2025

      We understand the importance of resolving any issues or inquiries promptly and efficiently. You reported concerns regarding the fraud claim. U.S Bank has confirmed an investigation was completed and a letter detailing the resolution was mailed on 07/02/2025. Please allow time for the letter to be delivered by the USPS. U.S. Bank followed all state, federal, rules and guidelines. If you require further assistance or have any additional questions, we encourage you to contact us at (888-342-5733). Our team will be more than happy to help address any concerns you may have. 

      Customer Answer

      Date: 07/03/2025

       Better Business Bureau:



      I have reviewed the response made by the business in reference to complaint ID 23475607, and find that this resolution is satisfactory to me.

    • Initial Complaint

      Date:06/13/2025

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      The lease on my ****** RAV4 was to expire in April, 2025. We decided to purchase the lease car. We received instructions from ******* on the buyout amount and instructions where to send the payment (USB Dealer Serviced, *******, **). The certified check and paperwork were sent by certified **** mail on 03/18/2025. It arrived on 03/24/2025. The payment included our last lease payment. We continued to receive notification from ******* to make our final payment. I spoke with ******* (Lease ************** on April 17th and 18th. She confirmed that the payment was received. However, they could not find the check. She advised us to stop payment on the original certified check and resend the payment to a new address in **********. On Saturday April 19th, we went to our bank (********) to stop payment on the check. We were told it would take 1 business day to stop payment before a new check could be issued. However, On April 20th, my wife and I were leaving for a 2 week trip to ******. An email was sent to ************************************** explaining the status of the original check and that a new check would be sent once we returned from our trip. ******* responded accepting the timeline. However, during our trip we continued to receive call from the lease department for our last lease payment. We were told that if we did not make a payment before the end of April, we would be in default and it would be reported to credit bureaus. We declined to make a final payment per our agreement with the Lease ************** On May 5th a new certified check was mailed to Lease Maturity Department in **********. An email was sent updating the status of the new certified check. The email requested that ******* reimburse us for the cost of stopping the check, issuing a new check and mailing the check to *******. Total cost was $80. We also asked that ******* provide proof they informed credit bureaus of their error and provide a letter that we could use for any future issues with our credit.

      Business Response

      Date: 06/23/2025

      We understand the importance of resolving any issues or inquiries promptly and efficiently. You reported concerns regarding the lease payment and credit reporting. U.S Bank has confirmed an investigation was completed and a letter detailing the resolution was mailed on 06/18/2025. Please allow time for the letter to be delivered by the USPS. U.S. Bank followed all state, federal, rules and guidelines. If you require further assistance or have any additional questions, we encourage you to contact us at (888-342-5733). Our team will be more than happy to help address any concerns you may have. 

      Customer Answer

      Date: 06/23/2025

       I am rejecting this response because: I received an $80 check that was requested to cover to cost of stopping the original check, issuing the new check and sending it to US Bank. Until I receive their additional correspondence, I can not consider this issue resolved.





      Customer Answer

      Date: 06/24/2025

      Response from US Bank and the action taken is acceptable, case closed.

    • Initial Complaint

      Date:06/13/2025

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Placed an 8 day hold on my money with out ability to verify the funds like other banks. Not willing to help their long term customer, very rude.

      Business Response

      Date: 06/27/2025

      We understand the importance of resolving any issues or inquiries promptly and efficiently. You reported concerns regarding the hold being placed on the funds. ********* has confirmed that a verbal contact was made on 06/25/2025, and necessary steps were taken to address your concerns. ********* followed all state, federal, rules and guidelines. If you require further assistance or have any additional questions, we encourage you to contact us at *************). Our team will be more than happy to help address any concerns you may have. 

    • Initial Complaint

      Date:06/12/2025

      Type:Order Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      The original account was with **************** in ******* IL, this account was closed 4/1/2015. 403766115588****The remaining amount was on auto draft, until paid off.... Around the date of Nov or Dec in 2024 this account was acquired by ELAN financial without my notification, because of this the automatic payments were stopped which lead to a 30+ late payment history. This is not fair, I would like removed from my credit report. As soon as I found out the account was behind, I immediately paid it off in January.

      Business Response

      Date: 07/01/2025

      We understand the importance of resolving any issues or inquiries promptly and efficiently. You reported concerns regarding the automatic payment and credit reporting. ******** has confirmed an investigation was completed and a letter detailing the resolution was mailed on 06/27/2025. Please allow time for the letter to be delivered by the ****. ********* followed all state, federal, rules and guidelines. If you require further assistance or have any additional questions, we encourage you to contact us at *************). Our team will be more than happy to help address any concerns you may have. 

    • Initial Complaint

      Date:06/12/2025

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      ******* allowed someone to fraudulently open an account in my name online without proper verification. I received a debit card in the mail on 6/5/25 from *******. I have never ever applied for anything with ******* so I immediately contacted bank to inform them of such. I am livid because not only did the bank fail to verify accurate information regarding opening a new account, they also mailed debit cards and other bank information to an address that was not associated nor on the driver license. ******* allowed someone to open up a bank account in my name without my knowledge or consent. I have opened up a case with the fraud department and filed a police report. My problem is now ******* wants me to send in personal documents; copy of my social security card and drivers license just to prove i am me but they did not require any of this information to open the account. Now i have to miss work, spend money and take the time to drive over a hour away to go into a bank branch to submit these documents because i am not comfortable with emailing, mailing or faxing in these documents. Had they took these steps and precautions from the very beginning, I would not have to go through all of this. ******* allowed someone to fraudulently open up an account in my name without proper verification. I have spoken with 7 different individuals/employees from *******. 4 from the fraud department and 3 branch managers from different locations. I along with the branch managers feel like this was an inside job by one of their employees. The assailant was able to open an account, deposit and withdraw money, received debit cards and checks at an address that was not on the drivers license or verified. After fraudulently activity was committed thats when ******* put a hold on the account and then asked for proper verification. Had the bank properly verified this person before allowing them to open an account in my name or required them to go into a branch none of this wouldve happened

      Business Response

      Date: 07/01/2025

      We understand the importance of resolving any issues or inquiries promptly and efficiently. You reported concerns regarding the unauthorized account. ******** has confirmed an investigation was completed and a letter detailing the resolution was mailed on 06/27/2025. Please allow time for the letter to be delivered by the ****. ********* followed all state, federal, rules and guidelines. If you require further assistance or have any additional questions, we encourage you to contact us at *************). Our team will be more than happy to help address any concerns you may have. 

      Customer Answer

      Date: 07/09/2025

       I am rejecting this response because:
      The person that fraudulently opened an account in my name didnt have to go through all this to open an account in my name but yet here i am having to jump through hoops, waste gas money, spend a lot of time going to different places in order to provide the requested documents, go to the library, find a notary, fill out all this paperwork, spend more money and mail it back in. Had ******* took these steps or precautionary measures to open a bank account, i wouldnt be going through all this. ******* needs to do better verification process as well as require the person to go into a local branch to open an account. This is the worst bank every because anybody can fill out information to open a bank account in anybodys name. 


    • Initial Complaint

      Date:06/11/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Hello I applied for a Busniess credit card Approximately 3 weeks ago Ive been asked to send proof of corporation and proof of address which I have sent Right away To date Ive been trying to call and see status Ive been transferred probably 3 times every time I called this is not right and not fair

      Business Response

      Date: 06/17/2025

      We understand the importance of resolving any issues or inquiries promptly and efficiently. You reported concerns regarding the card application. U.S. Bank has confirmed that a verbal contact was made on 06/16/2025, and necessary steps were taken to address your concerns. U.S. Bank followed all state, federal, rules and guidelines. If you require further assistance or have any additional questions, we encourage you to contact us at (888-342-5733). Our team will be more than happy to help address any concerns you may have. 

    • Initial Complaint

      Date:06/11/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I was trying to figure out my balance for a prepaid gift card, their website would not tell me. When I called them they claimed that the card / account was filed to another person and would not even tell me the balance. They claimed that I would have to prove that I owed the gift card and provide them with id. I am sure that I recieve this as a present for a holiday or birthday, and registered it myself if it was even registered.

      Business Response

      Date: 06/27/2025

      We understand the importance of resolving any issues or inquiries promptly and efficiently. You reported concerns regarding the gift card maintenance and balance. ******** has confirmed an investigation was completed and a letter detailing the resolution was mailed on 06/26/2025. Please allow time for the letter to be delivered by the ****. ********* followed all state, federal, rules and guidelines. If you require further assistance or have any additional questions, we encourage you to contact us at *************). Our team will be more than happy to help address any concerns you may have. 

    • Initial Complaint

      Date:06/11/2025

      Type:Sales and Advertising Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I was supposed to receive an account bonus in the amount of $450.00 after 90 days of opening my account. After the period was over I called to get a status and they said the bonus was not applied, however I had applied online for the account which would have automatically applied the bonus. After some time in the phone they found the promotion and put in what they called a request for research to have it applied. She said I would get a call or email within a few days about the issue. I did not receive anything so I called back after about a week. I was informed the promotion was applied but I was ineligible for the bonus. The woman in the phone told me she would contact what I believe she said was financial services and I would receive an email back. After calling recently I have been informed I was ineligible for the bonus based on an overdraft that had occurred at the time. They are unwilling to provide a resolution to this issue. Had there been no issue with the website applying it, it would have been deposited on time before an overdraft occurred, and given all of the back and forth and lack of communication I have requested to speak with higher *** and have just been given to tier 1 support. I am requesting the bonus in the amount of $450 due to the balance now being positive, and technical issues being the cause for being ineligible.

      Business Response

      Date: 06/18/2025

      We understand the importance of resolving any issues or inquiries promptly and efficiently. You reported concerns regarding the promotional bonus. U.S. Bank has confirmed that a verbal contact was made on 06/17/2025, and necessary steps were taken to address your concerns. U.S. Bank followed all state, federal, rules and guidelines. If you require further assistance or have any additional questions, we encourage you to contact us at (888-342-5733). Our team will be more than happy to help address any concerns you may have. 

      Customer Answer

      Date: 06/26/2025

       I am rejecting this response because:
      I was informed that I was ineligible due to the account being overdrafted, however had the promotion been applied properly this could have been avoided. 

    • Initial Complaint

      Date:06/10/2025

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On May 15, 2025 ********* applied a $30 Returned Payment Fee to my credit-card account after rejecting a scheduled payment drawn from my Venmo Checking account. As soon as I saw the fee I opened an online chat with *********. The agent stated that ********* does not accept Venmo because it is a third-party payment. That explanation is incorrect: I have successfully paid the same card with another Venmo checking account several times before and after 5/15 (Venmo accounts provide standard routing and account numbers and clear through ACH like any other bank).To avoid any possibility of delinquency I immediately paid the entire balance using an alternative account and even overpaid the cycle balance. Despite this, the $30 fee remained.On June 9, 2025 I phoned customer service to ask that the fee be removed and the system error investigated. The representative repeated the false statement that ********* does not accept Venmo. When I pointed out my prior successful payments, she had no response and transferred me to a supervisor. After placing me on hold for 20 minutes the supervisor disconnected without returning to the call and never called back. No follow-up, no explanation, no resolution.

      Business Response

      Date: 06/17/2025

      We understand the importance of resolving any issues or inquiries promptly and efficiently. You reported concerns regarding the fees. ********* has confirmed that a verbal contact was made on 06/16/2025, and necessary steps were taken to address your concerns. ********* followed all state, federal, rules and guidelines. If you require further assistance or have any additional questions, we encourage you to contact us at *************). Our team will be more than happy to help address any concerns you may have. 

      Customer Answer

      Date: 06/19/2025

       Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    US Bank is BBB Accredited.

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