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Business Profile

Plumber

All Hours Emergency Plumber LLC

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 10 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:01/15/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This company was assigned by ********************. From the start they appeared too busy to handle the work flow as they were unable to come out for two days. Then once they came, they said we needed a replacement for our water heater and said its typical turn time is 24 hours but warned they were slightly busy so it may be an additional day. I tolerated it all until now we are a week and a half without hot water in freezing temperatures and lack of mobility and restrictions from health issues, a child and our overall well being is unable to be met in our home. This company sends text messages and does not answer the phone and you cannot get anywhere to get issues resolved. I am appalled to see so many complaints and to be limited to this awful company by my home warranty company who is ultimately responsible for leaving us to work with such companies.

  • Initial Complaint

    Date:11/19/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I paid to have a new water heater installed which the business did do and completed on 8/30/2024. However, the business did not pull a plumbing permit and the job has not been inspected and approved by the City of Jacksonville.

    As part of the installation one of the workmen stepped through the ceiling causing damage. I asked and notified them in writing about fixing the repairs and they agreed to do so. However, after waiting 30 days with no response, I paid out of pocket, $322.29 to have the ceiling repaired and have requested a reimbursement. To date including receiving a letter from my attorney, I have not heard anything from the business representative who is ***** ********

  • Initial Complaint

    Date:06/05/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On May 31st All hours came to my house through ******** **** ****** to repair my Garbage disposal.The plummer(Jason) told me he didnt have any garbage disposals on his truck had just used the last 2 this morning which I found odd!
    Today he lied and told ******** **** ****** that it was from abuse and that he found a metal object.There waa never a metal object and he never put his hand down the garbage disposal.He lied because I called up to follow when he would return as I was told it would be this week.

  • Initial Complaint

    Date:10/06/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    American home shield contacted all our emergency plumbing for the water leakfrom my garbage disposal they proceeded to come out on the Friday I received the phone call from the company that wanted me to contact my home insurance the clean up the lead I told them no one has been out here for my league and I was not going to put a claim in with my home insurance they said okay when the technician came out for the water leak they said it was a foreign object in my garbage disposal without looking at it for that reason American home shield would not cover it this company tries to get you to put in force claims so you can put in a claim with your home insurance they finished telling me that they could get me new cabinets that has nothing to do with my with my water leak from the garbage disposal so now American home shield will not cover the leak from my my garbage disposal they are falsifying information to get you to file claims and not doing the work and falsifying documents to American home shield thank you *************************

    Customer Answer

    Date: 10/28/2023

    Yes I would like for this company to refund me my 395 for service fees that was provided to them from American home shield I had to dispute the thing that all hour I'm ready to see summer put in that cost me an additionally 295 plus they service fee of $200

  • Initial Complaint

    Date:09/13/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    SERVICE ON 09-12-23, PLUMBING WORK WAS NOT FINISHED, TECHNICIAN WAS RUDE, DIAGNOSED PROBLEM WAS INCORRECT, IT APPEARED THAT THE MAN WAS A LAZY PERSON.HE CLAIMED THAT THE SINK DRAINAGE SYSTEM WAS MISUSED DUE TO EXCESSIVE CHEMICALS AGENTS DESTROYING THE RUBBER WATER DAINAGE STOPPER, THAT THE INOPERABLE SINK FAUCET WAS MISUSED. NO CHEMICALS HAVE BEEN USED ON THE SINK AND THE FAUCET IS NOT OPERABLE BECAUSE OF AGE. IT COST ME $120.00 FOR THE SERVICE FEE CHARGED BY American Home Shield, Another plumber will be called to finish the work.

  • Initial Complaint

    Date:08/28/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    all hours plumbing in ****** **** ******* is a rip off with ******** **** ******. ON August 25th 2023, All hours was suppose to repair water heater ***** *** ( i have the part) and the Technician did not do the job, (he didnt want to do it or didnt know how). The technician told me ***** water heaters do not come with a ***** ***, and that is not true. I called All hours and talked to ***** serveral times and told him what ***** the technician said about ***** water heaters (which is not true). ***** keep me waitig for another techician to come and install the ***** *** and i asked him if i had to pay and he said no. i also told him that if i did have to pay for installation i would. It Friday august the 25th at 5:49 pm, no techinican , no ***** no nothing. I dont believe this company can fix anything beyond a gabage disposal if that. i tried to be very understanding. however once people get the money they lie and do not do the job dont trust this company with anything.

  • Initial Complaint

    Date:03/03/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    All Hours Emergency Plumber (****) LLC was contracted by ******** **** ****** ***** to perform a service call on our tankless water heater. The **** rep arrived on 2/21/2023 and determined parts on the water heater were damaged and had to be replaced. They indicated they would file a report with AHS indicating the same. Since, AHS continues to tell us they cannot do anything because **** will not file the report. I have attempted to contact **** daily via text and phone messages and they have ignored all requests to call me with an update, acknowledge whether or not they have filed the report with AHS, or any other reasonable response.

    I am 67 years old. My wife is 66. I am also a Veteran of the US Army. Not having hot water is presenting a real concern and danger to our health. In addition we are having to pay hotels and YMCA to simply take showers so we can maintain our hygiene. We cannot properly clean our home or do laundry which is further adding to our health concerns.

    Business Response

    Date: 03/06/2023

    We understand your concern and are aware of the time delays that may be experienced when waiting on the process with the home warranty company. I can assure you that all photos and details of your diagnosis on your tankless water heater were provided to your home warranty company within 24 hours of our service appointment at your home. Your water heater is still under the original manufacturer warranty thru ***** and in that situation you have to communicate with your manufacturer and your home warranty company to get the parts for your heater repair. The home warranty company does not cover any parts on units still under manufacturer warranty. In addition, we are only a 3rd party vendor that provided services for ******** **** ******. Your contact and consumer relationship is with your home warranty company not this plumbing company as you are a customer of theirs and we are a 3rd party contractor performing work for them. We do not dictate the terms of your contract or make any decisions on coverage. If your water heater was not under manufacturer warranty then the process would have worked differently in regards to obtaining parts and installing them. Please contact your water heater manufacturer for your next steps and additionally your home warranty company. We have fulfilled our portion of this process in being at your home within 48 hours from the time you opened your service request and diagnosing the repair needed for your water heater. Once those details were provided, it is out of our hands. I understand it is very frustrating and inconvenient to have no hot water in your home and if we could have done more to assist with that, we most certainly would have. 

  • Initial Complaint

    Date:10/17/2022

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On September 8, 2022, I contacted American Home Shield about a leak under my kitchen sink. They sent All Hours Emergency Plumber, who said that the faucet needed to be replaced. I have been waiting for well over a month for them to replace the faucet. I have called All Hours and American Home Shield again and again, and there is absolutely no movement on getting this done. All Hours keeps saying they don't yet have authorization from American Home Shield, and American Home Shield keeps saying the contractor has not sent in their diagnosis, without which they can't approve the work. All Hours keeps saying they'll submit the diagnosis by the end of the day, but they never do, and AHS won't do anything to expedite the process. Meanwhile my faucet is continuing to drip into my cabinet. I have called again and again and keep getting the same story and the same assurances, and nothing ever happens. This is completely unacceptable. They took my money, now they won't render service.

  • Initial Complaint

    Date:10/11/2022

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Submitted request for repair (PIPE LEAK) to American Home Shield on 6/27/22. All Hours Plumbing was contracted and technician came out; said he would need to return. Came back when I was not home and "fixed" the leak by cleaning out the overflow on the drain (?)... in the process he gouged the basin of my tub and left a hole and crack by what appears to have been him using a flathead screwdriver to wedge under the metal drain ring to pop it off. After many attempts to get All Hours back to see what had been done, they finally sent a supervisor who acknowledged "his guy" damaged my tub and also said the tech is no longer employed with them and is (in fact) in prison now. He said the "boss lady" would contact me to replace the tub as repairing it would not be sufficient and wouldn't last... the supervisor did a "quick fix" just to get me by for a week or so while i awaited the permanent fix. The "quick fix" appears to just be caulk which has since shrunk (which is why its only a "quick fix"). I have not received any call from the "boss lady" and have called MULTIPLE TIMES (sometimes twice a day) since then. I have called American Home Shield many times as well and they cannot get thru to the plumber either. Once however, they did, and "Jason" said a part would be in for the tub on 9/13/22 and they would call me to come fix it. I can only assume this is the drain ring, but that will NOT fix the tub. It has a gouge in the basin! It is now 10/10/22 and neither American Home Shield nor All Hours Plumbing have resolved the issue. All Hours doesnt even answer their phone or respond to voicemails. American Home Shield keeps telling me the issue has been escalated and wait 24-48 hours, but I have done that for MONTHS now. This is an elderly, disabled mans home and he is unable to use the tub on the second floor, which is his main living quarters and the only tub upstairs. I'd liken this to elderly and disabled abuse at this point!!! This is NEGLIGENCE!

  • Initial Complaint

    Date:09/26/2022

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 08/23/2022, All Hours Emergency Plumbers was contracted by our home warranty company to fix a toilet that was not flushing properly. When **** arrived, he said he would auger the toilet to see if that would resolve the issue. When that didn't work, he said he would need to remove the toilet use a machine to flush the line and replace the toilet. He told me that since the warranty company did not cover that process, we would be responsible for the cost of $450. I told him to proceed if that would fix the issue. When he was finished, it appeared that the issue was fixed and the toilet flushed as normal. However, about 20 minutes after I paid the invoice and he left, I called the company to have **** return as the original problem had returned. When he came back and confirmed that the issue was still there, **** said that he thought the issue might be a clogged plumbing stack vent on the roof. He said that someone would need to get on the roof to evaluate this, and it would be a more considerable expense. He also said that since he had been unable to resolve the issue, he would have the office process a refund. Needless to say I have yet to receive the refund. Over the last month, I have called the company multiple times inquiring when the refund will be processed. My messages have gone unreturned. When I have been able to speak with someone, I am told that the person who does refunds will be in later in the day and they will try to get it done as soon as possible. The last person I spoke to (*****) on 09/16/2022 said, again, "we'll do everything we can to get that processed today". Still I have not received a refund. Meanwhile, I have had to pay another company to come out and actually resolve the issue which was something stuck in the toilet which had nothing to do with the plumbing vent. I want to stress, I have no issues with **** - he was very nice and attempted to fix the issue, but this company has horrible customer service.

All Hours Emergency Plumber LLC is NOT a BBB Accredited Business.

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