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Business Profile

Bank

Pacific Premier Bank

Headquarters

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Pacific Premier Bank's headquarters and its corporate-owned locations. To view all corporate locations, see

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Pacific Premier Bank has 14 locations, listed below.

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    Customer Complaints Summary

    • 6 total complaints in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:12/20/2023

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My name is ************************* and I am filing this complaint and the detailed explanation below is created by me, as I was on all the calls with my 93 year old mom to help her understand what needed to be done to close this account and get her funds distributed when speaking with Pacific Premier Trust. My mom has been trying to close out her investment account with ******************************************************************** for the past month. My mom first had to sell stocks in this investment account to convert the account to all cash before the firm would be able to distribute all the funds in the account to my mom and close the account.This account has a current cash value of approximately $1,000.00.In order for Pacific Premier Trust to distribute the funds to my mom, they said they would have to apply/deduct from the funds 3 different type of fees totaling approximately $500.00 or 50% of the account balance in fees.The total amount of closure and other administration fees that are being applied against my mom's account seems excessive and illegal at 50% based on the value of my mom's investment account balance.No funds have been distributed to date, as I would like to dispute the amount of the closure and administrative fees being charged against my mom's account. I understand that there are costs to closing an account and distributing a check, but I see these fees as excessive as a percentage of the account balance and taking advantage of a 93 year old women who does not quite understand why these closure fees need to be so much. Thank you for your time ************************* as ***** of ******** for my mom, ******************************* *************************************************************

    • Initial Complaint

      Date:05/16/2023

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I had 4 business accounts with Pacific Premier Bank and a line of credit for one of my companies. for no specific reason, they closed all the accounts in one day without any warnings or notices. this matter caused a lot of problems for my payroll, mortgages, utilities, instalments and much more. I have a credit line with them and right now they are asking me to pay it off, again without giving any specific reason. this is causing a great harm to my business, and despite the stressful situation, I have to resolve the problem for paying off the line of credit. This line of credit was supposed to be renewed every year, and now on the one-year anniversary they are asking to pay it off which without any prior notices and this is highly unprofessional and unethical. The only sent the demand letter to pay it off in couple of days. Line of credit was a not a loan that would mature in one year, it was supposed to be renewed. I would like this complaint to go forward and resolve the issue I have with Pacific Premier Bank.

    • Initial Complaint

      Date:10/18/2022

      Type:Customer Service Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Today I received a phone call from ****** who informed me my 90 dollar fee for one multicheck stop payment on a non-Existent check would not be returned, absolutely. I am disabled and without housing since September 2021. Bankers have insured me that they would do all they could to get me housed. I have no business account, no loan, no savings account, so much bitterness through being victim of criminal behavior by multiple entities, I am beside myself. I am currently enrolled As a music major at the local community college, *********************, and am a course audit for symphonic band. Awaiting the delivery of an arbitration award and established fact in a case involving housing, I am baffled by the rudeness and intentional limiting by ploys to deem me an unworthy customer of PPBIs elite banking. since ****** was kind to me and opened an account which is required for my SSI payments I receive due to being disabled. Most recently a banker by the name ***** was interruptive when I voiced concern about the moving of the date for the stop payment fee of 90 dollars. Due to my medical condition I have schizophrenia and dissociative disorder. Traumatic brain injury and asthma that often constricts my ability to ambulate amf and organize. The bank has stolen money from me before from a closed P.O. Box which they falsely claim to have sent back to origin and will not provide proof of the whereabouts of the money and the letters they wrote were opposite their action. I am also a victim of identity theft discrimination and fraud and need apologies to restore any calm professional behavior upon interaction with them. Please help bring these matters to their appropriate place and treat me like a person. Not one to subdue confidence from achieving success financially. Aa a customer back and help me achieve success in my

    • Initial Complaint

      Date:10/06/2022

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      The money order that was successfully placed abx processed into my account (verification can be made at **** money order tracking) the funds were removed from my account in retaliation as they were unleavened by the fact that their opinion was wrong that the postal money order was too damaged to be accepted for deposit. After it was successfully processed and the branches saw it as processed and approved they stopped it, then really added it, and did this twice without contact from me. And now they put a block on a ********************************************************* as the payment was 37 dollars more than I wished to pay and the credit card company wouldn't accept that the minimum payment due was 37 dollars less. Ppbi charged 30 dollars to block this and never told me. If that were the case I wouldn't have cared for the 37 dollars extra but now this mistake has become a second and even worse financial decision and bringing my credit lower I believe they have discriminated against me in contriving a method to remove me as a client. Please help me with this business. I am disabled and on SSI, OR low income individual who is home stricken and also a graduate student. I can't afford these behaviors.

    Pacific Premier Bank is NOT a BBB Accredited Business.

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