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Business Profile

Plumber

JED Mechanical Contractors Inc

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for JED Mechanical Contractors Inc's headquarters and its corporate-owned locations. To view all corporate locations, see

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JED Mechanical Contractors Inc has 2 locations, listed below.

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    Customer Complaints Summary

    • 2 total complaints in the last 3 years.
    • 0 complaints closed in the last 12 months.

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    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:12/01/2022

      Type:Service or Repair Issues
      Status:
      UnansweredMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Pressure pump was installed on 11.30.22 and the same day the coupling used was apparently faulty as it ruptured under pressure. Sadly 40 gallons of water saturated our laundry room, hall, 1/2 bath and a portion of our kitchen. We called JED Plumbing and ******** **** ****** immediately. *** the technician was remorseful and in shock when he returned on 12/1. He reported to his administration that the coupling was faulty, that our floor was buckling and water logged and water was in crawl space. The project manager Mr. ********** came out to survey the damages. This man looked us in our face and said they'd resolve the matter via one of their in house construnction companies. He gave us his business card, *** repaired the faulty coupling and just a few hours ago on 12.1.22 ************ called and said you need to file an insurance claim with your home owners insurance and my company will reimburse your insurance company. I am writing because this response is absurd. ******** **** ****** should properly vet companies before dispatching them. All I want is a new DRY floor. No more nonsense. We asked ************ three times for his insurance information so that we could call them ourselves. He did bring out fans to dry the area but he is bouncing around in conversation. We emailed him, talked to him and we are at stalemate. I have a full video of the happenings taken by my wife as I attempted to stop the flow of water. Attached two pictures: one is the crawl space and the other is the cracked coupling that was alledgly faulty or over tigthen!
    • Initial Complaint

      Date:10/24/2022

      Type:Service or Repair Issues
      Status:
      UnansweredMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Service Request with home warranty started on 9/23. They responded promptly to schedule their visit and diagnose. They visited twice 9/26 and 9/28. The parts were ordered and available since 9/28 as per the warranty company. It is 10/18. I have recieved no call to schedule the work. Calls to them by myself and the warranty company have gone unanswered. Messages have not been returned. Water continues to leak from my water heater. There are records of them picking up the parts on 10/14. I have still not recieved a call to schedule the work. My calls continue to go unanswered. They have quoted exuberant out of pocket costs. An upward of $300 for parts that cost $60 so I opted to purchase them myself. They then conveniently added a $300 out of pocket cost to the second item needing to be replaced. The total is almost $800! For the inconvenience this needs to be discounted. They have also already recieved the service fee so will collect almost $1000 for this job which is supposed to be covered plus or minus a few adjustments and accessories which I have already purchased.

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