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Business Profile

Fence Sales

MC Fence and Deck

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Fence Sales.

Complaints

This profile includes complaints for MC Fence and Deck's headquarters and its corporate-owned locations. To view all corporate locations, see

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MC Fence and Deck has 3 locations, listed below.

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    Customer Complaints Summary

    • 7 total complaints in the last 3 years.
    • 6 complaints closed in the last 12 months.

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    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    • Initial Complaint

      Date:08/31/2023

      Type:Order Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 5/30 a contract was signed with MC Fence and Deck to create new fencing and a gate in our alpaca paddock and extend our small paddock fencing in our horse paddock. All parties signed and a date for implementation was scheduled. On 6/16, MC Fence and Deck came out and created both fences and with small tweaks, the work was almost completed. The implementation team asked for our feedback and we raised some flags around the gate having slats and horses halters getting stuck. He provided multiple work arounds but didn't offer to do the work to remedy. Additionally, we were supposed to have hot wire removed from an existing fence and added to the fencing in the horse paddock. The hot wire was removed but left on the ground. We were informed that it wasn't needed as horses wouldn't chew this specific type of wood. I told them that I would be ok with that option if they provided a lifetime guarantee on that otherwise, we want the hot wire to keep the horses from destroying the new fence. They agreed to remedy and add the hot wire. To date this hot wire is still not installed. I have called and emailed multiple times and there is no estimated date for completion. This work is on the signed contract.

    MC Fence and Deck is NOT a BBB Accredited Business.

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