Business Profile

Online Car Dealers

Copart, Inc.

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Copart, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

441 total complaints in the last 3 years.
154 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:06/27/2025
Type:Billing Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Copart does not provide any receipts or evidence of the subscription payments by premium users.They explain there are 7 days of money reimbursed if the user decides to cancel the subscription. But there is no evidence sent to the user's email for the payment or reimbursement process. Once the user cancels their subscription, their account is blocked from being accessed, and only a downgraded account email is sent. No supporting paperwork for the bank charges regarding the $249 yearly premium subscription and $400 deposit.
Business Response
Date: 07/07/2025
Were truly sorry to hear that your experience with Copart has led you to cancel your membership. Please know that refund processing times can vary depending on the policies of each financial institution.

After reviewing the notes for the account associated with the number you provided, I can confirm that a refund of $649 was processed on June 27, 2025 to the original payment method on file.

If you have any further questions or need assistance confirming the refund with your bank, please reach out to *******************************************************************

Copart respectfully request the BBB to close this complaint as we have processed the refund for our member.
Customer Answer
Date: 07/08/2025
I have reviewed the business response and accept this resolution. However, it is not changing the blind practice with no receipt for the payment used by them.
Initial Complaint
Date:06/25/2025
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Our ****** Juke was totaled in a car accident. The tow truck driver decided he was going to take E-470 and C-470 back to the salvage yard just because he saw the transponder in the window and thought he could get away with it. *********** automatically took the $65 our of our bank account and this is how I found out. Now, Copart is saying that I have to dispute the charge with Expresstoll instead of giving me reimbursement themselves. This is extremely upsetting and not how a business should behave.
Business Response
Date: 06/26/2025
Unfortunately, Jenny Austell did not provide enough information to identify the vehicle in question. The Copart member number, Copart lot number or VIN would suffice. Once we receive that information, we will be happy to investigate the matter.

Thank you,
Copart
Customer Answer
Date: 06/26/2025
The office manager of Copart told me yesterday that I should have a credit on my Expresstoll account, but I do not. I am now having to deal with this ongoing issue myself. I have had to send Expresstoll the paperwork twice now.
Customer Answer
Date: 06/26/2025
This should suffice.
Initial Complaint
Date:06/23/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
To whom it may concern,I received an email stating that I have won a lot for a car I did not bid on the date of 05/21/2025 (Image #1). I informed Copart ******************* of this and therefore suspended the account to prevent further activity. I called the ***************** which directed me to membership services and to email a **************************************** I messaged this address regarding this issue and was informed about a relist fee for this vehicle of $1540.00 (Payment_Relist) stating that I have received a "one time courtesy credit" regarding a previous Copart issue I had in December 2024 regarding a credit limit. I sent another email to ****************************************************************************(Image#3) and have not obtained a response yet and still have a charge for $1540.00 on my account. At this point I wish to remove the charges on my account and end my business with Copart altogether. I have had too many issues arise with this business in the past.
Business Response
Date: 06/25/2025
In response to the claim asserted by ***** Milutinovicabout a vehicle that was purchased at Coparts auction. One of the prerequisites to establishing a member account with ********************** is agreement to Coparts binding Member Terms and Conditions. ***** ************ member notes indicate that ***** Milutinovicconsented to the Terms and conditions on 4/14/2025 and again on 5/20/2025. These Member Terms and Conditions state:
H. Bids Entered.Once a bid has been submitted, it cannot be retracted, deleted, or cancelled.
E. Password and Security;Account Activity. Members are responsible for all account activity, including,without limitation, all Preliminary Bids and Virtual Bids submitted under the Members username and password through Coparts website. A Members account may not be transferred or assigned to any other person or entity.

You must register with Copart using your unique personal login (email address) and password. You are responsible for keeping your password confidential. You may not share your password with any other person, or let any other person use your account. You agree that Copart is not responsible for any loss to you arising from your failure to keep your password confidential or from your sharing of your account or password. You are responsible for all activity occurring through use of your account, including without limitation, all Preliminary Bids and Virtual Bids submitted under Your username and password through Coparts website. If Copart becomes aware that you knowingly have provided your login and password information to another person, Copart may suspend temporarily or terminate your account privileges. We recommend that you immediately notify us of any actual or suspected unauthorized use of your account or password.

You agree to use software produced by third parties, including, but not limited to, browser software that supports a data security protocol compatible with the protocol used by Copart. Until notified otherwise by Copart, you agree to use software that supports the Secure Socket Layer (SSL) protocol or other protocols accepted by Copart and follow Coparts log-on procedures. You acknowledge that Copart is not responsible for notifying you of any upgrades, fixes, or enhancements to any such software or for any compromise of data transmitted across computer networks or telecommunications facilities not controlled by Copart. You acknowledge that it is possible that, despite the reasonable security measures that Copart has implemented, electronic communications may be accessed by unauthorized third parties when communicated between you and Copart using the Internet, other network communications facilities, telephone or any other electronic means.
D. Relist Fees. In the event a vehicle is not paid for within the time specified by the Copart facility where the vehicle was sold, Member agrees that Copart may, in its sole discretion, cancel the sale or relist the vehicle for sale, and the Member shall be responsible to pay a relist fee plus any collection costs, including court costs and reasonable attorneys fees. Relist fees may vary by facility. The Member agrees to verify relist fees prior to bidding on vehicles.
By agreeing to these Member Terms and Conditions, ***** *********** acknowledges that he understood the referenced risks. Copart asks that the BBB closed this case as everything was presented to ***** *********** prior to becoming a member. After his review,knowing these risks, he agreed to these terms and conditions and became a Copart member.
Customer Answer
Date: 07/08/2025
Dear Copart **************** / ******************** Representative,
I am writing to formally dispute the relist fee that has been charged to my account, based on a bid that I did not place or authorize.
While I understand that Coparts Member Terms and Conditions place responsibility on members for activity on their accounts, I want to make it clear that my login credentials were compromised without my knowledge. I did not share my password with anyone, nor did I authorize any bids to be made on my behalf. This activity occurred without my consent, and I notified Copart promptly once I became aware of the situation.
Given the language in the Terms that encourages members to immediately notify us of any actual or suspected unauthorized use of your account or password, I complied in good faith and expected reasonable consideration under these circumstances. As a good-faith customer, I am asking ********************** to reconsider the relist penalty. I believe it is unfair to hold me financially responsible for a transaction I neither authorized nor benefitted from, especially when I took all reasonable steps to secure my account. If needed, I am willing to cooperate further to resolve this matter amicably.
Thank you for your attention to this matter. I appreciate your understanding and look forward to a resolution.
Sincerely,
***** ***********

Business Response
Date: 07/09/2025
Coparts position is unchanged in this matter and we stand behind our previous response.
Initial Complaint
Date:06/16/2025
Type:Sales and Advertising Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I am submitting this complaint due to misleading and incomplete information provided by Copart on Lot #********, a 2017 Dodge Journey SXT. I placed a $2,000 offer on June 13, 2025. The listing only showed vague terms like "Mechanical" damage and "Keys: Yes"with no indication the vehicle did not run. There were no operational tags like *********** or Does Not Run, and no visible As-Is disclaimer on the listing at the time of bidding. Only after my offer was accepted did a Copart *** call me at 11:55 AM on June 16 to inform me the vehicle starts but does not run. Had that been disclosed, I would not have placed a bid. After I raised concerns, an Enhanced (E) label appeared on the listingretroactively addedwhich was not present before the sale. I have timestamped screenshots to confirm this. While Copart claims vehicles are as-is, they state in their own Terms and Conditions that they provide operational status labels when known. A *** confirmed the vehicles non-running conditionmaking it a known defect that should have triggered a disclosure label. Their Terms also state buyers should rely on provided information. In this case, that information was either omitted or altered after the fact. Now Im being told I owe a $600 relist feedespite making my offer in good faith based on misleading and incomplete details. I am requesting full cancellation of the transaction, waiver of the relist fee, and an internal review of Coparts vehicle listing and disclosure practices. This experience has been misleading and disheartening. I am documenting everything and will be submitting this same complaint to the ************************************** and the ***. Copart must be held accountable for poor disclosure and post-sale manipulation of listing data.
Business Response
Date: 06/17/2025
In response to
the claim asserted by Maze McCarter about a vehicle that was purchased at
Copart’s auction. One of the
prerequisites to establishing a member account with Copart is agreement to
Copart’s binding Member Terms and Conditions. Maze McCarter’s member notes
indicate that Ms. McCarter signed up to
become a member and consented
to the Terms and conditions on 5/29/2025. These Member Terms and Conditions
state:
Copart and its vehicle
sellers expressly disclaim the accuracy or completeness of any and all
information provided to Members regarding vehicles, whether provided in
written, verbal, or digital image form (“Vehicle Information”). Vehicle
Information provided by Copart and its vehicle sellers is for convenience only.
Members shall not rely on Vehicle Information in deciding whether or how much
to bid on a vehicle offered for sale through Copart. Vehicle Information
includes but is not limited to: year, make, model, condition, ACV, damage
amount, damage type, drivability, accessories, equipment, mileage, odometer
disclosures, vehicle identification number (e.g. “VIN,” “HIN,” and serial
number), title, repair cost, repair history, title history, and total loss
history. No effort has been made to list open recalls applicable to any
vehicles. Any recalls are the sole responsibility of the purchaser and can be
found at locations like https://www.nhtsa.gov/. Copart and its vehicle sellers
expressly disclaim any and all representations, warranties, and guarantees
regarding vehicles sold through Copart. Copart does not guarantee that keys are
available for any vehicle sold through Copart, regardless of whether keys are
present in online vehicle images or were present in the vehicle prior to the
time of purchase. Certain jurisdictions permit vehicles to be sold with missing
VIN plates; as a result, Copart does not guarantee that vehicles are equipped
with any or all VIN plates. Vehicle parts may be missing. Copart does not
guarantee that vehicles meet or can be modified to meet local emission and/or
safety requirements. It is the sole responsibility of the Member to ascertain,
confirm, research, inspect, and/or investigate vehicles and any and all Vehicle
Information prior to bidding on vehicles.
H. Bids Entered.
Once a bid has been submitted, it cannot be retracted, deleted, or cancelled.
E. Password and
Security; Account Activity. Members are responsible for all
account activity, including, without limitation, all Preliminary Bids and
Virtual Bids submitted under the Member’s username and password through
Copart’s website. A Member’s account may not be transferred or assigned to any
other person or entity.
You must register with
Copart using your unique personal login (email address) and password. You are
responsible for keeping your password confidential. You may not share your
password with any other person, or let any other person use your account. You agree
that Copart is not responsible for any loss to you arising from your failure to
keep your password confidential or from your sharing of your account or
password. You are responsible for all activity occurring through use of your
account, including without limitation, all Preliminary Bids and Virtual Bids
submitted under Your username and password through Copart’s website. If Copart
becomes aware that you knowingly have provided your login and password
information to another person, Copart may suspend temporarily or terminate your
account privileges. We recommend that you immediately notify us of any actual
or suspected unauthorized use of your account or password.
You agree to use software
produced by third parties, including, but not limited to, “browser” software
that supports a data security protocol compatible with the protocol used by
Copart. Until notified otherwise by Copart, you agree to use software that supports
the Secure Socket Layer (SSL) protocol or other protocols accepted by Copart
and follow Copart’s log-on procedures. You acknowledge that Copart is not
responsible for notifying you of any upgrades, fixes, or enhancements to any
such software or for any compromise of data transmitted across computer
networks or telecommunications facilities not controlled by Copart. You
acknowledge that it is possible that, despite the reasonable security measures
that Copart has implemented, electronic communications may be accessed by
unauthorized third parties when communicated between you and Copart using the
Internet, other network communications facilities, telephone or any other
electronic means.
D. Relist Fees.
In the event a vehicle is not paid for within the time specified by the Copart
facility where the vehicle was sold, Member agrees that Copart may, in its sole
discretion, cancel the sale or relist the vehicle for sale, and the Member
shall be responsible to pay a relist fee plus any collection costs, including
court costs and reasonable attorney’s fees. Relist fees may vary by
facility. The Member agrees to verify relist fees prior to bidding on
vehicles.
By agreeing to these Member Terms
and Conditions, Ms. McCarter acknowledges that she understood the referenced
risks.
In reviewing the advertisement for the referenced vehicle, no
drive status (run & drive nor engine starts) was listed as it was not confirmed
at time of inventory. The referenced vehicle was advertised with rear end and
mechanical damage. Had Maze McCarter came out to inspect the vehicle before
bidding she would have been fully aware of any issues associated with it. The
Copart webpage consists of a Help Center section solely dedicated to inform our
buyers and direct them to learn as much as they can about any vehicle. Our
members can order a Copart Vehicle Inspection Report, for a fee, that will
provide extra photos, at least two videos and review equipment/features on the
vehicle. Additionally, Maze McCarter could have hired their own inspector to
come out and examine the vehicle. All these tools were available for Maze
McCarter to utilize, but she failed to use any of them. Accordingly, Copart
rejects any and all demands Maze McCarter has regarding a refund or billing
adjustment.
Initial Complaint
Date:06/15/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I paid for a subscription to copart with the same information that I got my subscription with **** the other insurance auto auction company in the **. In ************** a wholesale dealer doesn't have to have a local business license to operate just a NC auto dealer business license. I emailed several times explaining that and was never approved to bid even though u don't have to have a dealer license to bid on some cars my account was never approved to buy any cars. After they refused multiple times even after I explained NC law regarding dealer license for wholesaler I realized I was never going to get to buy anything I asked for my money back and I was told that after 7 days I couldn't get it back but they never approved me to buy anything even though I sent in enough information to buy non dealer cars. Both companies have a monopoly on insurance cars and have terrible customer service when there is an issue.
Business Response
Date: 06/16/2025
In response to the claim asserted by Jeffrey Wilson about his request to refund his Copart Membership fee, one of the prerequisites to bid on prospective vehicles is establishing a member account with Copart. To become a Copart member, an individual must pay the non-refundable membership fee and agree to Copart’s binding Member Terms and Conditions. Jeffrey Wilson’s member notes indicate that Jeffrey Wilson consented to the Terms and conditions on 9/21/2023. These Member Terms and Conditions state:

IV. MEMBERS
A. Member Eligibility; Registration Data; Biometric Data. You may sign up as a Member at Copart if you are at least 18 years of age. In order to be able to bid or purchase vehicles through Copart, you must additionally satisfy other Member requirements as specified herein and successfully complete and pass Copart’s onboarding and screening requirements, which shall include, but may not be limited to, providing identification information, a government-issued photo ID, and business incorporation and/or licensing information and documentation, as applicable. State-specific registration requirements and applicable laws, regulations, and restrictions may further limit Member sign up and vehicle purchasing eligibility. Copart reserves the right to deny Member onboarding applications, deny or restrict Member privileges and features, and exclude any individual or entity from Copart facilities, in each case, in its sole discretion. Your registration information includes any information you and/or your organization provides to us during the registration process and from time to time thereafter (“Registration Data”). The Registration Data is subject to our Privacy Policy. In consideration for your use of the Copart Websites, you agree to provide true, accurate, current and complete Registration Data, and to maintain and promptly update the Registration Data to keep it true, accurate, current and complete.
When you sign up as a Member at Copart, Copart collects and processes your biometric data in the form of geometric facial patterns derived from photographs that you provide to us. We use this data, along with other data, to verify your identity and prevent fraud. Consistent with the practices outlined in Copart’s Privacy Policy, Copart retains biometric data only for as long as necessary to verify your identity and prevent fraud. We do not retain your biometric data longer than necessary to provide our services and to comply with applicable law, which retention period will not exceed three years from the date of collection. Copart will not disclose your biometric data to third parties, except for our service providers that process your data on our behalf to provide identify verifications, fraud prevention, and authentication services. By registering as a Member at Copart, you acknowledge and agree that you have read this disclosure and Copart’s Privacy Policy, and that you voluntarily consent to Copart’s and its clients’ and service providers’ collection, storage, retention, use, and disclosure of your biometric data.
B. Member Types.
Registered Guests must register and provide at least their first and last name, email address and phone number. Registered Guests may search inventory, add vehicles to a Watchlist and create Vehicle Alerts, but Registered Guests will not be able to bid on or purchase vehicles unless their membership type is upgraded to either a Basic or Premier Membership.
Basic Members must register and provide copies of current government issued photo identification as well as licenses and completed sales tax exemption certificates, if applicable. In addition, Basic Members must pay the initial Basic Member registration fee. A security deposit may also be required in certain cases in order for the Basic Member to submit a bid (see Section V.H. below).
Premier Members must register and provide copies of current government issued photo identification as well as licenses and completed sales tax exemption certificates, if applicable. In addition, Premier Members must pay the initial Premier Member registration fee and security deposit.
All Basic and Premier Members who purchase vehicles for resale must provide copies of current licenses and completed sales tax exemption certificates. Basic and Premier Memberships must be renewed annually by paying an annual nonrefundable Member renewal fee. Basic and Premier Members are responsible for submitting copies of any license renewals or changes and any information regarding change of ownership or address. Failure to submit active and updated licenses may result in Members becoming ineligible to bid on vehicles (up to and including suspension of the Member’s account). Copart reserves the right to increase or decrease registration and renewal fees at any time without prior notice to Members.
Individuals and entities are prohibited from opening more than one Member account, unless requested in writing and explicitly authorized by Copart.

By agreeing to these Member Terms and Conditions, Jeffrey Wilson acknowledged that he understood that he was signing up for yearlong membership. As stated in the terms and conditions that Jeffrey Wilson agreed to, the annual membership fee is non-refundable. We ask the BBB to close this case.
Initial Complaint
Date:06/09/2025
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased a 2014 Kia ******* LX (Lot #********) through Coparts ******* MN yard. I inspected the vehicle in person before bidding, and it did not have a broken windshield at that time. I also requested Coparts delivery service. When the vehicle was delivered to my home (only 15 minutes from the yard), the windshield was completely shattered.This damage clearly occurred while the vehicle was in Coparts custodyeither while in the yard or during transport. I contacted the ****** yard and received a very rude and unprofessional response. They denied any responsibility and refused to investigate or assist ********** addition, the vehicle had significant mechanical issues that were not disclosed in the listing, including major problems with the braking system, software malfunctions, and a faulty starter. These repairs are estimated at around $4,000, and none of them were mentioned in Coparts description.The delivery itself took more than two weeks, which is unreasonable given the short distance. Furthermore, Copart sent the vehicle title directly to the Minnesota DMV without giving me the option to handle it myself and charged me approximately $70 without a detailed explanation.I am requesting:Compensation or reimbursement for the windshield damage Compensation for the undisclosed mechanical defects A full investigation into the conduct and handling by the ****** yard staff A breakdown of the fees charged for title processing and delivery Ive attempted to resolve this directly with Copart but have received no cooperation. I hope the BBB can assist in facilitating a fair resolution.
Business Response
Date: 06/09/2025
In response to
the claim asserted by Dayana Rico about a vehicle that was purchased at
Copart’s auction. One of the
prerequisites to establishing a member account with Copart is agreement to
Copart’s binding Member Terms and Conditions. Dayana Rico’s member notes
indicate that she signed up to become a
member and consented to the
Terms and conditions on 5/23/2025. These Member Terms and Conditions state:
Copart and its vehicle
sellers expressly disclaim the accuracy or completeness of any and all
information provided to Members regarding vehicles, whether provided in
written, verbal, or digital image form (“Vehicle Information”). Vehicle
Information provided by Copart and its vehicle sellers is for convenience only.
Members shall not rely on Vehicle Information in deciding whether or how much
to bid on a vehicle offered for sale through Copart. Vehicle Information
includes but is not limited to: year, make, model, condition, ACV, damage
amount, damage type, drivability, accessories, equipment, mileage, odometer
disclosures, vehicle identification number (e.g. “VIN,” “HIN,” and serial
number), title, repair cost, repair history, title history, and total loss
history. No effort has been made to list open recalls applicable to any
vehicles. Any recalls are the sole responsibility of the purchaser and can be
found at locations like https://www.nhtsa.gov/. Copart and its vehicle sellers
expressly disclaim any and all representations, warranties, and guarantees
regarding vehicles sold through Copart. Copart does not guarantee that keys are
available for any vehicle sold through Copart, regardless of whether keys are
present in online vehicle images or were present in the vehicle prior to the
time of purchase. Certain jurisdictions permit vehicles to be sold with missing
VIN plates; as a result, Copart does not guarantee that vehicles are equipped
with any or all VIN plates. Vehicle parts may be missing. Copart does not
guarantee that vehicles meet or can be modified to meet local emission and/or
safety requirements. It is the sole responsibility of the Member to ascertain,
confirm, research, inspect, and/or investigate vehicles and any and all Vehicle
Information prior to bidding on vehicles.
Once a vehicle is removed
from Copart’s premises it is accepted AS-IS, and under no circumstances will
Copart be liable for subsequent claims of damage or loss of any kind or nature
whatsoever. In the event Copart is found liable by a competent judicial authority,
damages shall be limited to the lesser of (i) the amount of the diminution in
value of the vehicle as reasonably estimated by Copart or (ii) the auction sale
price (in which case the Member shall return the vehicle to Copart).
Copart may, in its sole discretion, resell the vehicle at a Copart sale, and
the difference between the original sale price and the resale price shall be
conclusive as to the amount of diminution of value, if any.
Had Dayana
came out to inspect the vehicle before bidding she would have been fully aware
of any issues associated with it. The Copart webpage consists of a Help Center
section solely dedicated to inform our buyers and direct them to learn as much
as they can about any vehicle. Our members can order a Copart Vehicle
Inspection Report, for a fee, that will provide extra photos, at least two
videos and review equipment/features on the vehicle. Additionally, Dayana could
have hired their own inspector to come out and examine the vehicle. All these
tools were available for Dayana Rico to utilize, but he failed to use any of
them. Accordingly, Copart rejects any and all demands Dayana Rico has regarding
a refund.
Customer Answer
Date: 06/24/2025
I have reviewed the business’ response and accept this
resolution.
Initial Complaint
Date:05/27/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Copart listed a car as 2025 CAMRY XSE. i bought it. And when I received the car it was not XSE. it is LE. attached are screenshots from the copart app that clearly states as 2025 CAMRY XSE. There are also pictures of the car that showes that it is not XSE but an LE.
Business Response
Date: 05/28/2025
One of the prerequisites to establishing a member account with ********************** is agreement to Coparts binding Member Terms and Conditions. ********* Noorzays member notes indicate that he consented to the Member Terms and Conditions on 5/18/2025 and again on 5/20/2025. These Member Terms and Conditions state:

Copart and its vehicle sellers expressly disclaim the accuracy or completeness of any and all information provided to Members regarding vehicles, whether provided in written, verbal, or digital image form (Vehicle Information). Vehicle Information provided by Copart and its vehicle sellers is for convenience only. Members shall not rely on Vehicle Information in deciding whether or how much to bid on a vehicle offered for sale through Copart. Vehicle Information includes but is not limited to: year, make, model, condition, ACV, damage amount, damage type,drivability, accessories, equipment, mileage, odometer disclosures, vehicle identification number (e.g. VIN, HIN, and serial number), title, repair cost, repair history, title history, and total loss history. No effort has been made to list open recalls applicable to any vehicles. Any recalls are the sole responsibility of the purchaser and can be found at locations like **********************. Copart and its vehicle sellers expressly disclaim any and all representations, warranties, and guarantees regarding vehicles sold through Copart. Copart does not guarantee that keys are available for any vehicle sold through Copart, regardless of whether keys are present in online vehicle images or were present in the vehicle prior to the time of purchase. Certain jurisdictions permit vehicles to be sold with missing VIN plates; as a result,Copart does not guarantee that vehicles are equipped with any or all VIN plates. Vehicle parts may be missing. Copart does not guarantee that vehicles meet or can be modified to meet local emission and/or safety requirements. It is the sole responsibility of the Member to ascertain, confirm, research,inspect, and/or investigate vehicles and any and all Vehicle Information prior to bidding on vehicles.

Had ********* ******* came out to inspect the vehicle before bidding he would have been fully aware of any issues associated with it. Furthermore, one of the images located online at time of auction is the direct rear of the vehicle which displays the model of the vehicle. The Copart webpage consists or a *********** section solely dedicated to inform our buyers and direct them to learn as much as they can about any vehicle. Our members can order a Copart Vehicle Inspection Report, for a fee,that will provide extra photos, at least two videos and review equipment/features on the vehicle. Additionally, ********* could have hired their own inspector to come out and examine the vehicle. All these tools were available for ********* Noorzayto utilize, but he failed to use any of them. Accordingly, Copart rejects any and all demands ********* ******* has regarding a refund.
Initial Complaint
Date:05/21/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have requested a refund for my unapplied funds twice now, and it has been ****************************************************************** that the process could take up to 30 days but typically happens much sooner. That clearly has not been the case. I can no longer afford to waitI need the refund to be processed immediately.
Business Response
Date: 05/29/2025
Weve received confirmation from our ************************ that the $1,451.24 in your unapplied funds account has been refunded to your ****** account as of today, May 29, 2025. The refund will appear as two separate transactions$587.74 and $863.50corresponding to the original payments. We apologize for the delay in processing and appreciate your patience.

Copart respectfully request the BBB to close this complaint as the ********* funds has been refunded to the original payment method.
Initial Complaint
Date:05/19/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased a vehicle Thursday may ******* that was listed as engine starts solely for that reason from Copart located in ********************************************* and my transporter has been attempting to get it to start since Friday after buying brand new batteries and spending hours there in their yard . Come to the conclusion that the vehicle was never a engine start after everything attempted and a yard worker came up to my transporter and told him that vehicle will never start because it has never ran since it got there . The listing they made was false advertising or a mistake . All I simply want is the funds back in my account . They have the ability to do that very easily and their Gm is arguing with me that all I can do is sell it back in consignment and lose a bunch of money . I dont want to accept that . They lied to me about it running and I dont want that vehicle they have my money and dont want to be fair and make it right . Please help me solve this . Ive been emailing them and all they said is no . Resell it with us or pick it up . Thats very unfair and unprofessional when they made the mistake and listed it falsely I shouldnt have to to carry that load . I want to resolve this asap My member number is ****** The vehicle lot number is ******** Ive been emailing their yard Gm *************************************** Please help me resolve this . I want the funds back in My account . The truck is in their possession . Ive lost a lot of money trying to get it to start and nothing. They can keep it in their yard I just wants the funds placed back
Business Response
Date: 05/29/2025
In response to the claim asserted by ***** **** ******* that was purchased at Coparts auction was misrepresent as Run & Drive. One of the prerequisites to establishing a member account with ********************** is agreement to Coparts binding Member Terms and Conditions. Mr. ************** member notes indicate that he consented to the Terms and conditions on 3/27/2025 and again on 5/20/2025. The definition of Run and Drive when you see it on the website advertisement states:
At the time the vehicle arrived at Copart's facility, Copart verified that the vehicle (i) started, and (ii) ran at idle. There is no guarantee, representation, or warranty that the vehicle will (i) start or (ii) run at idle at the time the vehicle is picked up at Copart's facility. It is the Member's sole responsibility to ascertain, confirm, research, inspect, and/or investigate the vehicle prior to bidding on it. Once the vehicle is removed from Copart's premises, the Member accepts the vehicle "as is".

The R&D label does not guarantee that any vehicle is safe to drive without first undergoing repairs, nor does it guarantee that any vehicle will ever be roadworthy again. The R&D simply states that, at the time the vehicle was brought to a Copart yard to be prepared for auction, it could be started and moved forward a minimal distance under its own power. No guarantee is made as to the operability of an R&D vehicle at the time it is retrieved.
Our T&Cs point out that the information we provide is for convenience only, and that burden is placed upon the member to gather information on the vehicle prior to bidding on it. This information can be found at section I.A of our T&Cs and reads:

Copart and its vehicle sellers expressly disclaim the accuracy or completeness of any and all information provided to Members regarding vehicles, whether provided in written, verbal, or digital image form (Vehicle Information). Vehicle Information provided by Copart and its vehicle sellers is for convenience only. Members shall not rely on Vehicle Information in deciding whether or how much to bid on a vehicle offered for sale through Copart. Vehicle Information includes but is not limited to: year, make, model, condition, ACV, damage amount, damage type, drivability, accessories, equipment, mileage, odometer disclosures, vehicle identification number (e.g. VIN, HIN, and serial number), title, repair cost, repair history, title history, and total loss history. No effort has been made to list open recalls applicable to any vehicles. Any recalls are the sole responsibility of the purchaser and can be found at locations like **********************. Copart and its vehicle sellers expressly disclaim any and all representations, warranties, and guarantees regarding vehicles sold through Copart. Copart does not guarantee that keys are available for any vehicle sold through Copart, regardless of whether keys are present in online vehicle images or were present in the vehicle prior to the time of purchase. Certain jurisdictions permit vehicles to be sold with missing VIN plates; as a result, Copart does not guarantee that vehicles are equipped with any or all VIN plates. Vehicle parts may be missing. Copart does not guarantee that vehicles meet or can be modified to meet local emission and/or safety requirements. It is the sole responsibility of the Member to ascertain, confirm, research, inspect, and/or investigate vehicles and any and all Vehicle Information prior to bidding on vehicles.

Had Mr. ******* came out to inspect the vehicle before bidding he would have been fully aware of any issues associated with it. Additionally, the management team at the Copart purchasing location has made an exception and purchased new batteries for the referenced vehicle and confirmed the vehicle does in fact start. Accordingly, Copart rejects any and all demands Mr. ******* has regarding a refund.
Initial Complaint
Date:05/16/2025
Type:Sales and Advertising Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Copart Misrepresented Vehicle Condition Refusing Full Refund Including Shipping I am filing this complaint against Copart Auto Auction for misrepresentation and deceptive business practices regarding the sale of a vehicle through their auction platform.On May 6 2025, I purchased a vehicle from Copart listed under Lot #********. The vehicle was described as having "front damage only," and based on that representation, I made the purchase and paid an additional $721..35 to have the vehicle shipped to me.Upon delivery, it became clear that the listing had omitted or intentionally concealed major damages beyond what was disclosed:The undercarriage of the vehicle was severely damaged.The engine was loose, indicating structural or mechanical damage beyond surface level.All airbags had been deployed, a fact that was completely undisclosed in the listing.Most concerningly, the driver seat had been sawed open and resewnan apparent attempt to hide the missing airbag. This indicates a level of intentional concealment.These issues constitute a gross misrepresentation of the vehicle's condition and violate ethical business practices. I contacted Copart immediately upon discovering these issues. While they have offered a reversal of the sale, they are refusing to reimburse the $721.35 I paid for shipping.I believe that Copart should be held responsible for all costs associated with this misrepresented transaction, including the full refund of the purchase price and the entire shipping cost of $721.35. It is unacceptable for a buyer to bear the cost of transporting a vehicle that was inaccurately and deceptively described. They have admitted to their mistake to me via email and verbally and they should take full responsibility for their misrepresentation.I appreciate the BBBs assistance in helping to resolve this issue fairly.Sincerely,**** Shamrut ***** ************ *********, **
Business Response
Date: 05/19/2025
In response to the claim asserted by **** Shamrut ***** about a vehicle that was purchased at Coparts auction. One of the prerequisites to establishing a member account with ********************** is agreement to Coparts binding Member Terms and Conditions. **** Shamrut Lopezs member notes indicate that Mr. ***** signed up to become a member and consented to the Terms and conditions on 2/19/2024 and again on 4/25/2025. These Member Terms and Conditions state:
Copart and its vehicle sellers expressly disclaim the accuracy or completeness of any and all information provided to Members regarding vehicles, whether provided in written, verbal, or digital image form (Vehicle Information). Vehicle Information provided by Copart and its vehicle sellers is for convenience only.Members shall not rely on Vehicle Information in deciding whether or how much to bid on a vehicle offered for sale through Copart. Vehicle Information includes but is not limited to: year, make, model, condition, ACV, damage amount, damage type, drivability, accessories, equipment, mileage, odometer disclosures, vehicle identification number (e.g. VIN, HIN, and serial number), title, repair cost, repair history, title history, and total loss history. No effort has been made to list open recalls applicable to any vehicles. Any recalls are the sole responsibility of the purchaser and can be found at locations like **********************. Copart and its vehicle sellers expressly disclaim any and all representations, warranties, and guarantees regarding vehicles sold through Copart. Copart does not guarantee that keys are available for any vehicle sold through Copart, regardless of whether keys are present in online vehicle images or were present in the vehicle prior to the time of purchase. Certain jurisdictions permit vehicles to be sold with missing VIN plates; as a result, Copart does not guarantee that vehicles are equipped with any or all VIN plates. Vehicle parts may be missing. Copart does not guarantee that vehicles meet or can be modified to meet local emission and/or safety requirements. It is the sole responsibility of the Member to ascertain,confirm, research, inspect, and/or investigate vehicles and any and all Vehicle Information prior to bidding on vehicles.
Once a vehicle is removed from Coparts premises it is accepted AS-IS, and under no circumstances will Copart be liable for subsequent claims of damage or loss of any kind or nature whatsoever. In the event Copart is found liable by a competent judicial authority,damages shall be limited to the lesser of (i) the amount of the diminution in value of the vehicle as reasonably estimated by Copart or (ii) the auction sale price (in which case the Member shall return the vehicle to Copart). Copart may, in its sole discretion, resell the vehicle at a Copart sale, and the difference between the original sale price and the resale price shall be conclusive as to the amount of diminution of value, if any.
Had **** Shamrut ***** came out to inspect the vehicle before bidding he would have been fully aware of any issues associated with it. The Copart webpage consists of a *********** section solely dedicated to inform our buyers and direct them to learn as much as they can about any vehicle. Our members can order a Copart Vehicle Inspection Report, for a fee, that will provide extra photos, at least two videos and review equipment/features on the vehicle.Additionally, **** could have hired their own inspector to come out and examine the vehicle. All these tools were available for **** Shamrut ***** to utilize, but he failed to use any of them. Accordingly,Copart rejects any and all demands **** Shamrut ***** has regarding a refund.
Customer Answer
Date: 05/23/2025
I am rejecting this response because: I believe the company misrepresented the condition of the vehicle and failed to disclose critical safety information.
Prior to the purchase, I contacted a Copart representative by phone to inquire about the vehicles condition. I was explicitly told that the vehicle sustained only front-end damage. However, upon receiving the vehicle, I discovered that it had significant undercarriage damage and that the airbags had been deployedfacts that were not disclosed during the phone conversation or clearly indicated in the online listing.
Moreover, the photographs provided on Copart's website did not show the deployed airbags, which are a critical safety feature. I have attached comparative photographs that show the actual damage to the vehicle versus the images used in the listing, demonstrating the discrepancy.
I believe this omission of material facts constitutes a serious breach of trust and may represent deceptive business practices. The lack of transparency not only misled me as a buyer but also raises significant safety concerns.
I am requesting that the BBB review this matter and assist in facilitating a resolution. Ideally, I would like a full investigation into Copart's listing practices and a refund or compensation for the misrepresented vehicle.
Thank you for your time and attention to this matter.

Sincerely,

Business Response
Date: 05/27/2025
Coparts position is unchanged in this matter and we stand behind our previous response.
Customer Answer
Date: 06/05/2025
Dear Better Business Bureau,
I am writing to inform you that Copart has fully resolved my issue in a professional and satisfactory manner. They refunded me the full amount, including the long-haul delivery fee, which I greatly appreciate.
I would like to specifically recognize ***** *****, ******* ********, and ******* ****** for their excellent coordination and communication throughout the process. Their efforts and professionalism were instrumental in bringing this matter to a positive conclusion.
I truly appreciate their time and dedication to resolving this situation and ensuring a fair outcome.
Thank you,

Customer Answer
Date: 06/05/2025
Dear Better Business Bureau,
I am writing to inform you that Copart has fully resolved my issue in a professional and satisfactory manner. They refunded me the full amount, including the long-haul delivery fee, which I greatly appreciate.
I would like to specifically recognize ***** *****, ******* ********, and ******* ****** for their excellent coordination and communication throughout the process. Their efforts and professionalism were instrumental in bringing this matter to a positive conclusion.
I truly appreciate their time and dedication to resolving this situation and ensuring a fair outcome.
Thank you,

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Copart, Inc. is NOT a BBB Accredited Business.