Business Profile

Bank

Comerica Bank

Complaints

This profile includes complaints for Comerica Bank's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

120 total complaints in the last 3 years.
42 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:06/17/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have a way2go program card to receive my CA DCSS child support payments. A card has been issued for several months. I have contacted customer service numerous times seeking resolution to this issue. I made an unsuccessful attempt to withdraw my funds. I have paid for a replacement card to try to resolve the issue without success. I have followed all troubleshooting by all employees even escalated the issue to management several times- Ive even contacted my county **** office. To my disappointment no person can provide me a resolution or allow me to access ANY of my child support money for several months. I am in dire need of these funds and no entity can provide a solution but they continue to withhold MY money needed for my childs basic necessities such as food.
Business Response
Date: 06/20/2025
Dear Better Business Bureau,

I am in receipt of the complaint submitted to your agency by Amanda Nichols who is concerned about his Direct Express card and speaking with a Direct Express Customer Service Representative.

I have escalated his complaint to the Direct Express Cardholder Advocacy Group. She will be contacted to assist her in resolving her card concerns.

Additionally, she can contact me if she has any questions, I would be happy to speak with her.

Sincerely,
Anna Guerra
Assistance Vice President
Corporate Quality Complaints Analyst
Assistant Vice-President
Comerica Incorporated
313-222-3435
Initial Complaint
Date:06/13/2025
Type:Sales and Advertising Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
*************** has sent repeated attempts to get info. and when they get the info they simply refuse to accept what they requested.Seem that they are using a faulty AI which simply repeats the same things without any review.They have repeatedly said the ** was expired , the ** is not expired as the expiration date is 12/16/*********** Express is the government approved card and is issued by Comerica for the purpose of people receiving Federal Benefits. . In my case my Social Security benefits. This company has been investigate by **** and reported for this behavior. Email from their fraud division will be uploaded Last email stated copies of the back of Birth cert and of SS car, and the backs are simply blank. This clearly fraud by the bank as **** stated. This has been going on for over 2 months.
Business Response
Date: 06/16/2025

Dear Better Business Bureau,

I am in receipt of the complaint submitted to your agency by Amarion Iacy who is concerned about his Direct Express card.

I have escalated his complaint to the Direct Express Cardholder Advocacy Group. He will be contacted to assist him in resolving his card concerns.

Additionally, he can contact me if he has any questions, I would be happy to speak with him.

Sincerely,
Anna Guerra
Assistance Vice President
Corporate Quality Complaints Analyst
Assistant Vice-President
Comerica Incorporated
313-222-3435
Customer Answer
Date: 06/20/2025
  Advocacy at Direct Express has stated that since I (Michael Layton Amarion’s grand father) has tried to help him by helping in calls and providing help in scanning and sending them documents as requested that that is Fraud.
In other words they allow NO one else to help and will not accept any documents.

Yesterday 6-20-2025 they told him his only choice is to get a R16 document from SS and close the account and SS will tell him that there is no such form. And then SS will have to find some way to close the account.
Basically Direct Express is holding his money for over 2 months and plan to keep it until forced to return it.

The matter is not resolved but Comerica continues to use his money.
The Consumer Financial Protection Bureau has indicted that this company has a long record of this behavior.
Customer Answer
Date: 06/23/2025
My Grandson Amarion just got back from Social Security office and went that as instructed by Direct Express. Ask for form DE told him to get and was told that form does not exist anymore. SS said that y had nowya to close the account and that DE would have to close it and send the money back.
More than 20 hour over 2 months and DE refuse to even talk to him or anyone. Simply saying that he is committing fraud because he had people helping him.
Simply boils down to the fact they have the money and refusing to give it to him or to return it.
There is nothing they will do and as the Consumer Financial Protection Bureau has stated they are committing fraud.
This company is crazy about holding on to the money they are stealing.
We have no idea what to do. DE is impossible to work with.
Business Response
Date: 06/24/2025
Dear Better Business Bureau,

I
am in receipt of the complaint submitted to your agency by Amarion Lacy who is concerned about his Direct Express card dispute.
The cardholder’s concerns regarding his dispute have been noted and
appropriately re-escalated for further review
.

Additionally, he can
contact me if he has any questions, I would be happy to speak with him.

Sincerely,
Anna Guerra
Assistance Vice President
Corporate Quality Complaints Analyst
Assistant Vice-President
Comerica Incorporated
313-222-3435
Customer Answer
Date: 06/26/2025
Calls to Comericas at 313-222-3435
simply say wait for an hour and after waiting a long time the phone just hangs up.
So standard practice for them.
Anna
Guerra should call Amarion Lacy at 704-935-6153.
Customer Answer
Date: 06/30/2025
as of 10:00 am Direst Express allow the card to be activted and funds now available.
This only took close to 3 months.
Customer Answer
Date: 06/30/2025
I have reviewed the business’ response and accept this
resolution.
Initial Complaint
Date:06/10/2025
Type:Customer Service Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Please see attachment for my full complaint, as the Better Business Bureau text box does not allow me enough space to voice all of my concerns. This complaint is copied and pasted from my **** complaint submitted just minutes before this Better Business Bureau complaint. For reference, the **** complaint ID is ***************. I am submitting the same complaint through the Better Business Bureau and the **** as I am unsure as to which avenue Comerica prefers to receive its complaints, and I would like to make sure my complaint gets the attention it needs.
Business Response
Date: 06/16/2025
Dear Better Business Bureau,
I am in receipt of the complaint submitted to your agency by Samuel Kharpatin. His concerns have been noted and shared with our Fraud Department. Customer outreach was completed on 6/16/25
If he needs additional information he can contact me at 313-222-3435.
Sincerely,
Anna Guerra
Assistance Vice President
Corporate Quality Complaints Analyst
Assistant Vice-President
Comerica Incorporated
313-222-3435
Initial Complaint
Date:05/18/2025
Type:Customer Service Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
My husband and I have called in multiple times these last few weeks just looking for information, wanting to verify information, and to ask questions. Each time the customer service representative has been very rude immediately and treated us as we are wasting their time. They have refused to provide info or answer questions. They have sent us back to the automated system when we have asked for information that the automated system could not provide. The customer service is the worst I have ever encountered. The items we are trying to call on are very simple and have to do with OUR MONEY. These phone calls could have been extremely quick and easy and we couldnt have had it keep calling back encountering the rudeness. One of the calls we sat on hold for 8 mins just for a representative to pick up the phone but just set it down and not address us for more than 3 mins. We couldnt hear them speaking in the background but they would not speak to us. Since they did this we also were not able to press any menu buttons to get back in the hold line. We ended having to hang up to start the long process all over again. After all of this we have yet to be able to receive the answers and information we were looking for.
Business Response
Date: 05/21/2025
Dear Better Business Bureau,

I am in receipt of the complaint submitted to your agency by ***** *******. Her concerns have been noted and shared.

Please encourage her to contact me at the telephone number listed below.

I need additional information from her to assist her with her concerns.

Sincerely,

***** *****
Corporate Quality Officer
Corporate Quality Process Department
Comerica Incorporated
************
Initial Complaint
Date:05/14/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
************** has refused to *** my funds to my Brinks account. I am destitute without and am living homeless. This is becoming arduos
Business Response
Date: 05/15/2025
Dear Better Business Bureau,

I am in receipt of the complaint submitted to your agency by *************** who is concerned about their Direct Express card and speaking with a ******************************* Representative.

I have escalated their complaint to the ***************************************** They will be contacted to assist them in resolving their card concerns.

Additionally, they can contact me if they have any questions, I would be happy to speak with them

Sincerely,

***** *****
Corporate *******************************************************
Comerica Incorporated
************
Initial Complaint
Date:05/13/2025
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
While making a deposit at Comerica *** the *** reset and did not give me credit for my deposit. I reported the incident to Comerica and they informed me it could take up to 10 days to investigate my deposit. I informed them this would cause my account to become overdrawn and I was told they could not give me credit for the deposit while they were investigating my complaint.
Business Response
Date: 05/16/2025

Dear Better Business Bureau,

I am in receipt of the complaint submitted to your agency by ******* ******. His concerns have been noted and shared.

Please encourage him to contact me at the telephone number listed below.

I need additional information from him to assist with his concerns.

Sincerely,

***** *****
Corporate *******************************************************
Comerica Incorporated
************
Initial Complaint
Date:05/05/2025
Type:Sales and Advertising Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have had a checking and savings account with ********************** for over ten years. In the past two weeks, I added my husband as an authorized signer on my account at a local branch office. A week later, an unknown withdrawal happened from my checking account. I called to inquire and was told that my husband has an old account on which he owed money, so they took it from my account. Not once was I informed that he had any delinquent charges on an old account or that he had an old account with Comerica in the hour that I sat with a banker at the ******, ** location off the ********************. Had I been told that, I wouldn't have added him to my account. I do not owe ********************** anything, so I'm not sure it's legal to strip funds from my account which has always been in good standing. If he had an account with ********************** at some point, it would be over seven years since that account was active. He has banked with another institution for at least eight years now and doesn't recall an account with **********************. I should have been informed of this when he provided his info to our banker. I would like my money returned to my account ****.
Business Response
Date: 05/08/2025

Dear Better Business Bureau,
I am in receipt of the complaint submitted to your agency by ****** *******. Her concerns have been noted and shared.
Please encourage her to contact me at the telephone number listed below. I need additional information from her to assist her with the complaint..
Sincerely,

***** *****
Corporate *******************************************************
Comerica Incorporated
************
Initial Complaint
Date:04/30/2025
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
There were multiple transactions that occurred, beginning Feb. *****, 2025, when a ' lender ' I began a loan with, deposited 2 separate checks into my account , totaling just under $3500 as loan funds. Over the next 2 days, those funds were shown cleared and available, I began to withdraw these funds as needed over a 4 day period to pay my debts, etc. when on the 5th day, I was suddenly notified by my bank that those 2 checks deposited into my account, were now returned and charged back against my account, and leaving me with an approx. $1800 overdraft which I am still trying to recover from. The banks initial clearing, and subsequent reversal of said monies has created substantial financial hardship towards me, resulting in additional penalties and fees that have nearly ruined me, all the while on the 3 occasions that I visited the branch to discuss my direct circumstances, the bank personnel conveyed to me repeatedly that they shared no accountability for this situation, and I feel this is wrong on their part .
Business Response
Date: 05/05/2025

Dear Better Business Bureau,

I am in receipt of the complaint submitted to your agency by ******* *******. His complaint concerns have been noted and shared.
Please encourage him to contact me at the telephone number listed below.
I need additional information from him to assist him with his complaint.
Sincerely,

***** *****
Corporate *******************************************************
Comerica Incorporated
************
Initial Complaint
Date:04/26/2025
Type:Customer Service Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I called customer service, gave them my information, told them I would like to pay my balance on a charged off account, I asked would I be able to reopen a personal account he said yes. I went to the Comerica branch located on ************************************. I walked to the counter and told the teller what customer service said but wanted to confirm. A lady comes from the back, goes to another customer that came in after me then stands behind the teller and tells me no because I have 3 accounts thats negative I said thats not true but Im here to pay. She begins getting loud in front of the entire lobby telling my business so i tell her i believe shes being prejudice and not even letting me explain, once i do she tells me she has to validate what im saying is true. She tells me to come into her office and begins being very loud again pointing her finger at me when I tell her how shes making me feel discriminated against and she tells me shes not doing anything for me or putting her name on nothing as far as helping. I explain to her what happened and told her fraud confirmed it was a male and I confirmed it was my ex business partner that stole my card and information at a meeting we had which I found out at the branch who I asked to pull the atm footage when my account was locked. This woman calls fraud and tells them something completely different of what I said, when I tried to correct her she takes fraud off of speaker but I can still hear them say what I told her from the beginning. She gets off and tells me you cant open a account I said why would customer service tell me that she says they dropped the ball. I tell her but you see they told you what I said and you talked to me like I lied and continued to then said shell call the branch manager in ****** who told her also it was a male on the footage thats why I was able to get my money back. She embarrassed me in a lobby full of people and as I was leaving saying I committed fraud on my account LIE
Business Response
Date: 05/12/2025
Better Business Bureau,

I am in receipt of the complaint that Ms. ********************* submitted to your agency. Ms. ***** is concerned about

I have consulted with our Fraud Investigation Manager and

We are exercising our right in the Business and Personal Account Contract which states in section 2.32 Closing the Account: Either you or we may close your Account with or without cause at any time. Within ten business days of the closing date, we will issue a check payable to the Owner(s) for the final Collected Balance in the Account, if any, and send a check to any Owner at any address in our records. After the Account is closed, we can refuse to honor presented items or collect any item deposited to the Account.
Business Response
Date: 05/12/2025
Better Business Bureau,

I am in receipt of the complaint that *** ***** ***** submitted to your agency. *** ***** is concerned about the closure of her Business and Personal Accounts. Additionally, she is concerned about the service she received at a Comerica Banking Center.

I have consulted with our Fraud Investigation Manager and ************** Manager who has indicated that Comerica terminated our relationship with *** ***** due to the activity on her accounts. We are exercising our right in the Business and Personal Account Contract which states in section 2.32 Closing the Account: Either you or we may close your Account with or without cause at any time. Within ten business days of the closing date, we will issue a check payable to the Owner(s) for the final Collected Balance in the Account, if any, and send a check to any Owner at any address in our records. After the Account is closed, we can refuse to honor presented items or collect any item deposited to the ****************************************** visited the ************** to inquire if she could re-open an account, the ************** Manager contacted the ****************************** who indicated no accounts would be opened for *** *****.

I have shared *** ***** feedback regarding the service she received with Management.

Please encourage *** ***** to contact me directly at ************ if she has additional questions or concerns. I would be happy to speak with her.

Sincerely,
***** ******** ******
Vice President and Complaints Manager
Corporate Quality Process Department
Comerica Incorporated
************
Initial Complaint
Date:03/24/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I am a 37 year Full season Ticket Holder. The ticket office messed up my payment when I paid in full 7 months ago. I have contact *** ******* and ******* *****. **********. Nobody is contact me back. I have made multiple attempts and nobody has fixed the issue. I was also not communicated to that the ********** was shut down. We have been in the Club since Comerica Park opened over 25 years ago, They ever still have a voicemail up that states " Please reach us M/WF between the hours of 10am-3pm. We call and nobody answers. We leave a voicemail and nobody calls back. This is a very poor way to resolve a major issue with a 37 year season tickets holder who has spent between quarter million and half million dollars as a season ticket holder over all these years. This is a poor representation of *************** (Little Ceasars).
Business Response
Date: 03/28/2025
Dear Better Business Bureau,

I am in receipt of the complaint submitted to your agency by **** ****. I have escalated his concerns to the appropriate area.

Please encourage him to contact me if he has any questions. I would be happy to speak him.

Sincerely,
**** Guerra
Assistant Vice President
Corporate Quality Process Department
Comerica Incorporated
************
Business Response
Date: 04/04/2025
Dear Better Business Bureau,

Mr. ****** concern involves the Detroit Tiger's at Comerica Park and his season tickets. The complaint does not involve Comerica Bank. As a courtesy to Mr. ***** we passed along his concerns to the **************************. I was informed Mr. **** will be contacted and they will assist in addressing his concerns.

Additionally, she can contact me if he has any questions, I would be happy to speak with him.

Sincerely,
**** ******
Assistance Vice President
Corporate Quality Complaints Analyst
Comerica Incorporated
************

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