Business Profile

Bank

The Huntington National Bank

Complaints

This profile includes complaints for The Huntington National Bank's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

1,047 total complaints in the last 3 years.
335 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:07/02/2025
Type:Billing Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
06/16/2025 Amount paid ******** Huntington mortgage was to manage my escrow account on my **********************.Huntington mortgage is guilty of gross incompetence, fraud and racism.I switched homeowners insurance companies and Huntington felled to update my account now my ********************** has doubled and they said its my problem and they would rather take my home then agree to their mistakes.
Business Response
Date: 07/02/2025
The Huntington National Bank
Customer Advocacy Response Team- GW1W02
PO Box 1558
Columbus, OH 43216

July 2, 2025

Better Business Bureau
1169 DUBLIN RD.
COLUMBUS OH 43215

Re: BBB Case #: 23548208
Huntington Case #: 01960418

Dear Catherine McLaughlin:

Thank you for contacting The Huntington National Bank
(Huntington). We are writing in response
to the complaint you forwarded to us regarding Matthew Gambrell, which we
received on July 2, 2025 for review.

Please accept this correspondence as our confirmation that we have
received the expressed concerns forwarded by your office. We thank you for making us aware of this
matter. Please be assured that we will
contact Matthew Gambrell promptly to acknowledge the complaint, and upon
completion of our review, will provide our response directly to Matthew
Gambrell by telephone and/or written communication.

If you have any questions, or need further assistance, you’re
welcome to contact us at your first convenience.
Sincerely,

The
Customer
Advocacy Response Team
Huntington
National Bank
Customer Answer
Date: 07/02/2025
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

Better Business Bureau:

I accept the business's response to resolve this complaint.

Regards,

Matthew Gambrell
Initial Complaint
Date:07/01/2025
Type:Customer Service Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I made a cash deposit into my checking account at Huntington Bank. The teller put the money in the wrong account. The bank has not put money in my account yet and my account is in the negative and returning my items I’ve spoken with two managers and they are saying thatit could take another two days before my money is put back in my account. I have a copy of my receipt of the cash deposit and that does not seem to matter. Why am I being punished for bank era? I want my money and any fees that has occurred during this mishap.
Customer Answer
Date: 07/01/2025
The issue was resolved. But it’s not right for the customer to have to fight to get what’s rightfully theirs. The bank error was not my fault.
Business Response
Date: 07/01/2025
***************

Thank you for contacting The Huntington National Bank
(Huntington). We are writing in response
to the complaint you forwarded to us regarding ******** ******, which we
received on July 1, 2025 for review.

Please accept this correspondence as our confirmation that we have
received the expressed concerns forwarded by your office. We thank you for making us aware of this
matter. Please be assured that we will
contact ******** ****** promptly to acknowledge the complaint, and upon
completion of our review, will provide our response directly to ******** ******
by telephone and/or written communication.

If you have any questions, or need further assistance, you’re
welcome to contact us at your first convenience.
Sincerely,

The
Customer
Advocacy Response Team
Huntington
National Bank
Initial Complaint
Date:07/01/2025
Type:Customer Service Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On 6/25/25 I have used my debit card to make my car payment of $585.84 I have contacted the bank and they told me they that the money was taking out in 6/30/25 When I have a text message showing it came out in 6/25/25 at 5:31pm est time They refuse to fix my acc and or refuse to see what can be done to fix it
Business Response
Date: 07/01/2025
The Huntington National Bank
Customer Advocacy Response Team- ******
PO Box 1558
******************

July 1, 2025

Better Business Bureau
***************************************************************

Re: BBB Case #: 23541402
Huntington Case #: 01959090

Dear ********* **********:

Thank you for contacting The Huntington National Bank (Huntington). We are writing in response to the complaint you forwarded to us regarding ****** ******, which we received on July 1, 2025 for review.

Please accept this correspondence as our confirmation that we have received the expressed concerns forwarded by your office. We thank you for making us aware of this matter. Please be assured that we will contact ****** ****** promptly to acknowledge the complaint, and upon completion of our review, will provide our response directly to ****** ****** by telephone and/or written communication.

If you have any questions, or need further assistance, youre welcome to contact us at your first convenience.
Sincerely,

The Customer Advocacy Response Team
**********************
Initial Complaint
Date:06/30/2025
Type:Customer Service Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On June 3rd payoff was completed. **** released Lien on 11 June but was not recieved by me until 28 June. I have been trying the entire time to verify they have an released the title as well. Multiple overseas based customer service **** have kept ***eating information about the lien release. I explained in detail that in addition to the lien release i also need the physical title which is in their possession. The service **** are keeping ***eating the same canned response that i just need a lien release and the *** will give me the title. I explained the *** does not have the title, Huntington bank does. I recieved it as Missouri is a owner held state but Huntington sent me a request to reliquish it, which i did. Not they have delayed and seem completely clueless as to whether they even have it with the exception of one call last week which the *** told me they could see it in their system and that it should release with the lien, which is did not.
Business Response
Date: 06/30/2025
The Huntington National Bank
Customer Advocacy Team ******
P.O. Box 1558
********************

June 30, 2025

BETTER BUSINESS BUREAU
**************.
COLUMBUS OH *****

Re: BBB Case #: ********
Huntington Case #: ********

Dear ********* **********:

Thank you for contacting The Huntington National Bank (Huntington). We are writing in response to the
complaint you forwarded to us regarding ******* *******, which we received on June 30, 2025, for
review.
Please accept this correspondence as our confirmation that we have received the expressed concerns
forwarded by your office. We thank you for making us aware of this matter. Please be assured that we
will contact our customer promptly to acknowledge the complaint, and upon completion of our review,
will provide our response directly to our customer by telephone and/or written communication.

If you have any questions, or need further assistance, youre welcome to contact us at your first
convenience.
Sincerely,
The Customer Advocacy Team
**********************
Initial Complaint
Date:06/27/2025
Type:Customer Service Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I ordered a new debit card on 10 June 2025. The order was processed incorrectly. "I believe in retaliation to my displeasure of terrible customer service." Than all my bank accounts were closed and my phone calls were blocked. I have not had access to my money in the accounts since 10 July 2025. I still have not received any correspondence. I have not received my money from these accounts. I am very surprised by my horrendous treatment from Huntington Bank.
Business Response
Date: 06/27/2025
The Huntington National Bank
Customer Advocacy Team GW1W02
P.O. Box 1558
Columbus, Ohio 43216
June 27, 2025
BETTER BUSINESS BUREAU
1169 DUBLIN RD.
COLUMBUS OH 43215
Re: BBB # 23526692
Huntington Case #: 01955613
Dear Catherine McLaughlin:
Thank you for contacting The Huntington National Bank (Huntington). We are writing in response to the
complaint you forwarded to us regarding Steve Zunt, which we received on June 27, 2025, for
review.
Please accept this correspondence as our confirmation that we have received the expressed concerns
forwarded by your office. We thank you for making us aware of this matter. Please be assured that we
will contact our customer promptly to acknowledge the complaint, and upon completion of our review,
will provide our response directly to our customer by telephone and/or written communication.
If you have any questions, or need further assistance, you’re welcome to contact us at your first
convenience.
Sincerely,
The Customer Advocacy Team
Huntington National Bank
Customer Answer
Date: 06/27/2025
[If you do not say why you are rejecting the company's response, BBB must close your complaint.]

Complaint: 23526692

I am rejecting this response because: I have given BBB permission to inquire and try to resolve my issue. I have been locked out of any inquiries of this issue by Huntington.

Regards,

Steve Zunt
Customer Answer
Date: 06/27/2025
Thank you for your help! Huntington has called me, a few minutes ago, and promised to keep me updated!! I will let you know what happens. Please keep this inquire open until it gets resolved.Thank you again!!
Initial Complaint
Date:06/25/2025
Type:Customer Service Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
There's been fraudulent activity on my bank account for the last few days and I am unable to get a hold of anyone at Huntington Bank and due to my work hours. I'm unable to go to the branch during business hours.
I've called this bank several times to complain about the fraudulent activity on my account all the way from my car being added to Apple Pay that I did not add all the way down to some charge for three dollars. That's an ACH transaction that I never authorized. I don't even use this account you can't get nobody on the phone.
I called at 9 ******* as soon as they open and it tells me that there's a 30 minute to an hour wait which is ridiculous. How did you have a 30 minute to a hour wait at 9 ******* in the morning when y'all just open up somebody has access to my bank account and has had access since the weekend and I can't get nobody on the phone.
Business Response
Date: 06/25/2025
The Huntington National Bank
Customer Advocacy Team ******
P.O. Box 1558
********************
June 25, 2025
BETTER BUSINESS BUREAU
***************
*****************
Re: BBB # ********
Huntington Case #: 01952670
Dear ********* **********:
Thank you for contacting The Huntington National Bank (Huntington). We are writing in response to the
complaint you forwarded to us regarding Arisia ********, which we received on June 25, 2025, for
review.
Please accept this correspondence as our confirmation that we have received the expressed concerns
forwarded by your office. We thank you for making us aware of this matter. Please be assured that we
will contact our customer promptly to acknowledge the complaint, and upon completion of our review,
will provide our response directly to our customer by telephone and/or written communication.
If you have any questions, or need further assistance, youre welcome to contact us at your first
convenience.
Sincerely,
The Customer Advocacy Team
**********************
Initial Complaint
Date:06/24/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I was scammed by a "merchant" from ********* or *****. I was supposed to receive clothes and shoes, but I received counterfeit and wrong sized clothes and shoes. The merchant admitted to the items being counterfeit and wrong size, but was unwilling to provide a resolution. I provided my bank with evidence, multiple pictures, statements, letters from third party sources. The bank still decided to not dispute this charge despite overwhelming evidence. The bank refuses to even initiate the dispute. This is gross negligence and the bank does not care about my money and me getting scammed. At the very least this charge needs to be disputed and if it was and came back as they could not do anything that would have been better than months of telling me to give more then not even though there is literally nothing else I can provide. I have provided more than enough, and even paid a third party source to verify the items were counterfeit, which I had to pay for! there is nothing else i can do besides file complaints against this business. it has been since march.
Business Response
Date: 06/25/2025
The Huntington National Bank
Customer Advocacy Response Team ******
P.O. Box 1558
********************
June 24, 2025
Better Business Bureau
********************************************************************
Re: BBB Case #: 23512417
Huntington Case #: 01952109
Dear ********* **********:
Thank you for contacting The Huntington National Bank (Huntington). We are writing in response to the
complaint you forwarded to us regarding Dariontay *****, which we received on June 24, 2025, for
review.
Please accept this correspondence as confirmation that we have received the expressed concerns
forwarded by your office. We thank you for making us aware of this matter. Please be assured that we
will contact Dariontay ***** promptly to acknowledge the complaint, and upon completion of our
review, will provide our response directly to Dariontay ***** by telephone and/or written
communication.
If you have any questions, or need further assistance, youre welcome to contact us at your first
convenience.
Sincerely,
The Customer Advocacy Response Team
**********************
Customer Answer
Date: 07/07/2025
I received an acknowledgment, but no follow up to my questions. It has been about 10 business days since then. This is the same kind of customer service I regularly receive from **********************.
Initial Complaint
Date:06/24/2025
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Five fraud charges were allowed to go through my checking account by Huntington Bank. I had used my debit card on June 10, 2025 to pay ****** a TOTAL of $299 for a car to be transferred to Cleveland. On June 11th I received ONE text from Huntington during my very busy work day asking if a charge for $238 to ****** was valid. I thought the 238 was the amount less taxes and fees and said yes by mistake. Then IMMEDIATELY relived the error and reached out to Huntington Bank. I then saw all 5 of the fraud charges 1 for the 238.10, the next were three separate charges at $1,000 each that said ****** and then one for $306.95 to a ******* ****. None of these charges were authorized by me accept the one I did by mistake for $238. I was told by Huntington that I had to wait and see if they went through before I could file the fraud claim and to call back in two days. The charges went through and I called back on Friday the 13th of June to file the Fraud charge. I was told that it would be between one to 10 days for them to INVESTIGATE. My husband and myself made two separate calls to ask how it was going and they said it had not been investigated yet. Then when we called Monday June 23rd they said the case had been closed because I authorized the $238 charge by mistake. That was one charge not the TOTAL amount and there are 4 other charges totaling $3,306.95. They 4 other charges were not investigated. I called ****** myself and they said beside the $299.00 the other charges were made by a fraud person who grabbed my debit card off of the internet and disguised it to look like ****** charges. These are fraud charges and I should be protected under the EFTA.
Business Response
Date: 06/25/2025
Thank you for contacting The Huntington National Bank (Huntington). We are writing in response to the
complaint you forwarded to us regarding **** ******, which we received on June 10, 2025, for review.
Please accept this correspondence as confirmation that we have received the expressed concerns
forwarded by your office. We thank you for making us aware of this matter. Please be assured that we
will contact **** ****** promptly to acknowledge the complaint, and upon completion of our review, will
provide our response directly to **** ****** by telephone and/or written communication.
If you have any questions, or need further assistance, you’re welcome to contact us at your first
convenience.
Sincerely,
The Customer Advocacy Response Team
Huntington National Bank
Customer Answer
Date: 06/25/2025
Obviously it is FRAUD, that is the source of the entire complaint. I reported this FRAUD to Huntington Bank within minutes that the fraud charges started. I open this case with BBB because Hunting Bank told me yesterday that because I had ONE legitimate charge to ****** that they are concluding that all of the other charges totaling over $3,500 are legitimate and will not be giving my money back. If that had done any research like reach out to ****** they would have been told they were FRAUD, but instead they are trying to get out of refunding my money as required by the FDIC.
I am so confused by your response after I sent the evidence from ****** that they researched the matter and found it to be fraud but Huntington wants to say it is not. That is the entire reason I reached out to you yesterday.
Initial Complaint
Date:06/22/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
encountered a recurring issue with a Huntington Bank *** in **************************** ****. machine that allows after-hours deposits. The amount of 120$ Specifically, on April 14th, the *** malfunctioned during a deposit attempt using your Chime banking card. The machine accepted the money, counted it, and then displayed an error message then attempted to return my money then jammed up and stating you "took too long" to retrieve it, and that it was retracting the money for your protection. However, the machine then jammed and was unable to return the money, effectively "eating" my cash for the third time with this bank.I initiated a dispute with Huntington Bank. Initially, received a credit, but later received a letter stating there was no error and that the money would be taken back from your account. This contradicted information you received in person at a local Huntington branch, where a representative confirmed that their internal systems and camera footage showed that they had my money and that I did not receive it. The branch representative also noted that the issue was that I used a card not through Huntington, preventing them from issuing a credit, despite having my money.I contacted your *********** but they found no record of a deposit, as the transaction never fully processed on their network. I was left in a difficult position, as Huntington acknowledged having your money and video evidence, but refused to credit you due to the non-Huntington card, while Chime had no record to dispute.
Business Response
Date: 06/24/2025
The Huntington National Bank
Customer Advocacy Team ******
P.O. Box 1558
********************

June 23, 2025

BETTER BUSINESS BUREAU
**************************************************************

Re: BBB Case #: 23502701
Huntington Case #: 01950832

Dear ********* **********:

Thank you for contacting The Huntington National Bank (Huntington). We are writing in response to the complaint you forwarded to us regarding **** ******, which we received on June 24, 2025, for review.

Please accept this correspondence as our confirmation that we have received the expressed concerns forwarded by your office. We thank you for making us aware of this matter. Please be assured that we will contact our customer promptly to acknowledge the complaint, and upon completion of our review, will provide our response directly to our customer by telephone and/or written communication.

If you have any questions, or need further assistance, youre welcome to contact us at your first convenience.

Sincerely,
The Customer Advocacy Response Team
**********************
Initial Complaint
Date:06/20/2025
Type:Order Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I am filing this complaint due to Huntington Banks mishandling of my ***-backed business loan, which has caused significant financial harm and jeopardized the launch of my business, Backdraft ******************I was approved for a $50,000 loan, fully backed by business equipment. I submitted all required documents well in advance and was repeatedly assured, most recently on June 12, 2025, that closing would occur before June 19. I was told to secure trailer insurance, which I did, submitting it on June 13. I then received no further communication. After multiple follow-ups, I got an auto-reply from loan officer ******* **** stating she was on vacation until June 20, the day after the deadline she set, with no backup contact.Since then, my emails and calls have gone unanswered. Employees admitted in writing that I did everything required and that internal delays were the banks fault, yet no resolution has been provided.I am now at risk of losing a pre-built trailer ($1,000 deposit), a $30,000 espresso machine I had secured for $5,000, and $1,000 in insurance I was told to purchase. If the loan does not close, I will face 68 months in delays and up to $45,000 in added costs. I may also default on contracts I was required to execute to qualify.This is the third time a loan officer has gone on leave during a critical stage without notifying me. The **** has repeatedly missed its own deadlines without accountability. I have never experienced such unprofessionalism from a financial institution.
Business Response
Date: 06/24/2025
The Huntington National Bank
Customer Advocacy Team- ******
PO Box 1558
******************
June 23, 2025
Better Business Bureau
***************
*****************
Re: BBB Case #: 23497951
Huntington Case #: 01950731
Dear ********* **********:
Thank you for contacting The Huntington National Bank (Huntington). We are writing in response to the
complaint you forwarded to us regarding ***** ********, which we received on June 23, 2025 for
review.
Please accept this correspondence as our confirmation that we have received the expressed concerns
forwarded by your office. We thank you for making us aware of this matter. Please be assured that we
will contact ***** ******** promptly to acknowledge the complaint, and upon completion of our
review, will provide our response directly to ***** ******** by telephone and/or written
communication.
If you have any questions, or need further assistance, youre welcome to contact us at your first
convenience.
Sincerely,
The Customer Advocacy Response Team
**********************

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