Reviews

This profile includes reviews for H & R Block Inc., U.S. Headquarters's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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H & R Block Inc., U.S. Headquarters has 12659 locations, listed below.

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  H & R Block Inc., U.S. Headquarters

  1 H And R Block Way Kansas City, MO 64105-1905

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  H & R Block Inc., U.S. Headquarters

  11900 Industry Way Ste 5 Anchorage, AK 99515-3592

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  H & R Block Inc., U.S. Headquarters

  11401 Old Glenn Hwy Ste 110C Eagle River, AK 99577-7747

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  H & R Block Inc., U.S. Headquarters

  11312 Kenai Spur Hwy Kenai, AK 99611-9106

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  H & R Block

  1516 Quintard Ave Anniston, AL 36201-3831

Review Details

• Review fromJanelle D

  Date: 06/15/2025

  1 star
  If I could give a zero, I would. In April2025, I hand delivered my documents (because I said I would drop them off). I gave them to an elderly man in the right front cubicle and said that I wanted ***** ***** to have them. He said she was on the phone with someone else and he would get them to her. I called multiple times, emailed them and I kept getting pushed off and they even said ***** was gone for the summer. Needless to say after 2 months of calling, they said they LOST all of my tax documents with sensitive personal information in them. I am furious! I will never do business with them again. This is not a group of trustworthy individuals, very disappointed and angry. Not to mention they have jepordized my tax filings because of it.

• Review fromTallana B

  Date: 06/13/2025

  1 star
  If I could leave a zero star I would. ***** from HR block in post falls Idaho neglected to do her job fully and left us owing a bunch of money. We have no problem paying but she lied to us about owing money after we asked multiple times if we did. Then when I brought it to her attention she laughed at me and ask “you’re mad at me” after I asked why she didn’t read through our taxes all the way. She admitted to doing her job incorrectly but had no solutions to what she could help us with.

• Review fromlee r

  Date: 05/29/2025

  1 star
  H&R Block: Kankakee County Illinois offices.
  I was in the process of completing my 2024 federal tax filing. Once I had received the last bit of information to finalize my return I made an appointment to do so. I was informed my return had already been filed. This was impossible as I had not met with my tax preparer for the final review. It was revealed that my return had been fraudulently submitted by someone through H&R Block. My preparer walked me through some actions to begin resolution which I completed. I called about a week later to get some more advice and assistance. I received what is commonly known as the “BUM’S RUSH”. Each and every H&R Block passed me off to another; receptionist to advisor - advisor to manager - manager to local stores’ team leader - local leader to District Manager……NOTHING, no call backs, no emails, no text messages. Nothing indicating or resembling a concern for my dilemma. A dilemma that occurred on H&R Block’s watch. A known security breach of my personal data gleaned from H&R Block. I hope Jeffrey J. ***** II president and chief executive officer reads this. I think he should be aware of what’s happening out “in the field”. Thank you.

• Review fromSteven M

  Date: 05/28/2025

  1 star
  THEY LOST ALL OF MY SENSITIVE TAX DOCUMENTS. My 1099s, my receipts, my w2, and they have done absolutely nothing to fix the issue. DO BOT USE THIS BUSINESS FOR ANYTHING!

• Review fromEd P

  Date: 05/25/2025

  1 star
  The online filing is a ripoff. The charge you before you finalize your return, then steal you money when you let them know they did your taxes wrong. Tried to get a refund and was denied. Went to Turbo take and didn't owe the amount block came up with. Tried to get a refund again and they quit talking to me. Will never use again and don't recommend they, they steal your hard earned money.

• Review fromJustine L

  Date: 05/23/2025

  1 star
  If I could give this place a 0, I would. Long story but worth the read.  At the end, I was supposed to owe "$7,000). I did not think much of it because this was the first time I had went to H&R block and had someone I did not know do my taxes. I left the store, was looking over it and realized they had made a MAJOR mistake. I went back in, had the accountant look over it. Her name was TERRY, older lady. I had her go back over it, and found out that she had used SOMEONE ELSES TAX INFORMATION. This was a whole different person- different social security number. She tried to play if off as "I was not able to read it very well", and did not take any accountability (taking advantage of younger people). Turns out after she took the OTHER PERSONS tax info out I only owed $121. I went to a more professional H&R Block to have them check to make sure this location did not screw me over AGAIN. I constantly called and talked to the "manager" MANNY for over a month and nothing got completed. I went back in to try and get the $315 I paid for back, because they made a MAJOR mistake, and he did not care. He was very rude, and unprofessional. Trying to say it was my fault that I made the mistake when they violated HIPPA, and the lady by inserting someone else's tax information onto mine. I paid for a service to be done because they are "experts", not to supervise them at their own job! I also contacted corporate and spoke to the district manager of Kissimmee. She claimed she filed a report to the escalation team. I waited and waited to hear back from them. Attempted to call her back to find out what was going on, and she refused to answer for weeks. Still haven’t heard from her, and probably never will. Very disappointing. No apology for the mistakes they made. So, unless you want someone to make a MAJOR mistake on your taxes, and then not care about it, I recommend not to go here.

• Review fromKristen B

  Date: 05/21/2025

  1 star
  Wish I could leave no stars I’ve never have dealt with anything like this in all my years of doing taxes. With money I spent an how unhelpful they are is shocking. Firing people half way thru and still no proper help or giving a refund

• Review fromMary T

  Date: 05/20/2025

  1 star
  I filed my 2021 taxes with HR Block on Lee Jackson Highway in Fairfax VA. The person who filed the taxes made a mistake on the taxes such that I had to pay back taxes along with interest on both federal and state taxes equaling over $5,000. HR Block has refused to return any of my calls or acknowledge my complaints. I have called over 20 times in the past three months and no one has called me back or responded to me in any way. This customer service is outrageous! Every time I call I am told that I will be contacted in 3-5 business days but I have never heard from anyone. I have been given 3 escalation numbers but I never have heard from anyone. Now I am being told that they will not pay the interest on the mistake that they made nor will they refund my tax fee that I paid to file the taxes. HR Block is a scam and they have zero interest in treating their customers correctly.

• Review fromMelissa V

  Date: 05/19/2025

  1 star
  This franchise for my tax preparation. I asked for my refund to be directly deposited. I put a copy of my check in the "tax pro's" hand to copy the information she missed a digit resulting in no return still. If she did the job right I would have a had a return a week later now almost Memoril Day still no return. The company handled the situation so poorly I will never use them again.

• Review fromJenny S

  Date: 05/16/2025

  1 star
  I have used HR Block for years and ran into a slightly more complicated tax situation this year, so opted for the Tax Pro review, which was an additional cost. I signed up 5 days before the filing deadline, which I was allowed to do so and did not receive any information that there would be an issue with the timeline. I didn't hear from my tax pro other than the initial intro message. I tried messaging the day before the deadline and got no response. I called customer support on tax filing day and was provided my tax pro's phone number. I was able to get ahold of my tax pro later that morning and was guaranteed everything would be filed by the deadline that night. I heard nothing else until getting an email at around 3pm saying there was a technical issue with the program and my pro was working with technical support. I called my pro that night and was forced to file an extension due to the failure of the program technical issues. I asked my pro why I was being forced to file an extension as it was still early and was told as long as I walk through the steps they'll try to grab it to get it filed that night and I would be called right back to confirm that. I did not receive a call. I tried calling back repeatedly with no answer. It wasn't until later that night did I receive an email, not a call, that my taxes had been filed but the extension would apply. I worked with customer service to file a complaint, and to request to have the extra tax pro payment refunded and was told I'd hear from them in 5 business days. I was not called back as promised. I reescalated my complaint and my case was denied via email. I called the number provided in the email and was told "they" reviewed my case and it was denied since my taxes were filed and accepted. I asked how I could reach "they" and was told I couldn't. HR Block was unwilling to refund part of what I paid to file my taxes after not delivering what the tax pro promised.