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Business Profile

Property Management

Lauer Real Estate Group

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Property Management.

Complaints

This profile includes complaints for Lauer Real Estate Group's headquarters and its corporate-owned locations. To view all corporate locations, see

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Lauer Real Estate Group has 2 locations, listed below.

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    Customer Complaints Summary

    • 6 total complaints in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint type

    • Initial Complaint

      Date:05/14/2024

      Type:Order Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Dear Sir/Madam,

      I am writing to bring to your attention the unacceptable business practices of Lauer Real Estate Group, based in ************ **. I recently had an extremely distressing experience with this company regarding the management and subsequent return of my late father's property at **** **** ****** ***, **** ***.

      Upon reclaiming management of the property, I discovered it was in a deplorable state, despite assurances from *** ***** *****, the owner, that the property had been shown to potential tenants. The property was filthy, infested with cockroaches, had significant maintenance issues including a blackened bathroom vanity sink, a large hole in a kitchen cabinet, dirty and discolored carpets, a refrigerator filled with rotting food, and piles of trash inside and outside the home.

      Furthermore, despite previous communications indicating I would receive an $850 check, I was given only $19.50 with minimal and vague invoice specifics. This lack of transparency and accountability is alarming. It appears the security deposit was not used appropriately to address even basic turnover activities.

      Lauer Real Estate Group's handling of this matter has been grossly unprofessional, reflecting a severe lack of competence and responsibility. I am reaching out to both the Better Business Bureau of ******* and the *********** ******* ** ******** to file a formal complaint and to warn other potential clients about the substandard services provided by this company.

      I urge you to investigate this matter thoroughly to prevent other consumers from experiencing similar distress and financial loss.

      Thank you for your attention to this serious matter.

      Sincerely,

      ****** *******
      ****** of ***** ********
      ***** ********

    • Initial Complaint

      Date:02/29/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Unfortunately they will get you in the door but abandon you after signing the lease. I have had serious maintenance issues unresolved for 4 months. All communication stopped. The last tenant paid $*** and moved because they inflated the rental price to what I pay now $****. I've repeatedly reported a mold and fish smell. They have sent out people to get a quote and refuse to pay. I've been asking for months and have the texts to prove for them to fix it. No replies just ignoring calls, never in office, and ignore emails. There is literally mold on the vents. I've reported flooding which hasn't been resolved or even an explanation as to why they won't fix it. There is water line damage everywhere. It’s sad when you see landlord and leasing companies take advantage of good tenants.

      They have also sent over maintenance without contacting us which is illegal

      Business Response

      Date: 03/13/2024

      Unfortunately what Ms **** claims is not accurate. She has placed 9 maintenance requests which all were submitted to vendors and handled. She has placed a work order for the air ducts to be cleaned and we got 2 estimates and the owner of the home has denied the work. This is in no way our fault we cannot spend money of that caliber without approval. The vents do not have mold on them if you look at the picture she posted it shows streaks on dust from not changing the air filter like her lease requires. When I personally was in the unit and saw her dogs and dirty filter unchanged it started to make sense that she was the cause of this. Nothing logical can be done about the flooding when it rains heavy in the backyard. I would not consider Ms **** a "good" tenant. She has unrealistic expectations. Just because you place a maintenance request doesnt mean the home owner will do it. For example she placed a maintenance request that the AC wasnt blowing cold when it was 20 degrees outside. That makes no sense at all. We will not give her an option for renewal.  Thank you. 

    • Initial Complaint

      Date:10/30/2023

      Type:Service or Repair Issues
      Status:
      Unresolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I signed a lease with Lauer Real Estate Group beginning August 7th, 2023. Prior to this I asked to move in sooner, but was told no so I made my plans accordingly. Then on Aug 3 was told we could move in on Saturday, but then settled on Sunday the 6th. The day of at 10 am we are told the cleaner and maintenance had not made it by. I get there to start moving in and the cleaning crew wiped down a few counters and left the house dirty. Then I leave a voicemail with a list of things that had not been done prior to move in and was told that vendors would be reaching out to me. It is now October 30th and 3 of the 11 maintenance requests have been handled. Our air filter took almost a whole month to get changed, when again, that should have been done prior to us moving in. I have been calling on a weekly basis since September and have not received a single call back regarding our ongoing issues. Lauer Real Estate Group has posted hours of operation on ******* yet their offices are never open during those times and no one ever answers their phone. I pay my rent on time and expect the management company to hold up their part of the deal.

      Business Response

      Date: 10/30/2023

      Hello this is in response to complaint ********. The tenant submitted 3 work orders on 8/8/23 which were assigned to ******************** that day. The tenant submitted 2 work orders on 8/12/23 which were assigned to Trusting Hands Plumbing and ******************** that day. The tenant submitted a work order on 8/15/23 which was placed that day with ******************* The tenant submitted a work order 8/31/23 which was placed with **** ************ which was submitted that day. The tenant placed 2 work orders 9/7/23 which was submitted to ****** MHR that day. Today 10/30/23 the tenant submitted a work order which was placed today with Trusting Hands Plumbing. We have placed every LEGITIMATE work order the tenant has made same day. I am very disappointed that this tenant has wasted multiple peoples time with this matter. Thank you

      Customer Answer

      Date: 10/30/2023

      [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

       Complaint: 20799968

      I am rejecting this response because while work orders have been placed we have followed up to try and get a timeline on when the issues are getting fixed and have heard nothing. We have had a tattered blue tarp on our house for weeks. Our fence has been rotted since we moved in. Hot water still does not come out of one of the showers. There is still mold on the house that has not been addressed, and again I have called a countless amount of times and left multiple voicemails none of which have been returned. All I want is a callback with some explanation of when things are getting fixed. Our air filter was black when we moved in, and that took about a month to fix because you guys placed the work order, but never ACTUALLY ensured the work orders were completed. 

      Regards,

      ******************************************

    • Initial Complaint

      Date:06/01/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am writing to file a formal complaint against Lauer Real Estate Group, the property management company responsible for the house I have been renting since August 2020. The house is also owned by ***** *****, the Principal of Lauer Real Estate Group. Their handling of a recent maintenance issue has been negligent and unresponsive, causing significant damage to the property and distress to us as residents.

      We have experienced / reported five independent instances of roof leaks since moving in, and only one of which has been resolved. The most recent and severe leak occurred on May 15th, 2023, persisting for three afternoons. Water flooded our bedroom, causing extensive damage and creating a hole in the ceiling.

      After notifying the owner and management team, no action was taken until May 17th. The roofer was unable to tarp the roof, worsening the water damage. On May 18th, the roofer assessed the roof and determined it needed replacement due to severe rotting. At this point, we had received no communication from Lauer for nearly 72 hours. At the recommendation of the roofer, we contacted a restoration company to prevent further damage to the home.

      In a desperate attempt to get some answers (with no luck via phone and email), we confronted ***** ***** at this office and, despite initial claims of being unauthorized, he acknowledged our actions were necessary and agreed to cover the restoration costs. However, after submitting a bill of ~$3,800, Lauer Real Estate Group has ignored all communication attempts.

      The restoration work was urgent for our safety as residents and to prevent further damage to the property. We took action due to their unresponsiveness. It is unfair that the restoration company remains unpaid, leaving us with the burden of payment.

      I kindly request the Better Business Bureau's intervention and appropriate action against Lauer Real Estate Group. Their conduct violates our rights and shows a lack of professionalism and disregard for safety.

      Business Response

      Date: 06/13/2023

      In response to complaint ID: ******** filed by ****** ********* I would like acknowledge that the roof did in fact have a leak reported May 15th. At the time of this crisis we got a new phone system and were porting our main phone line over and did have a 48 hr window where our main line was not operational but would roll over onto other lines. When I received their maintenance request on May 15th I placed the work order with ********* ******** ************ to assess the problem. On May 17th they told us that the roof needed to be replaced and that they would get us an estimate. I then contacted **** ******* on May 17th to get another estimate for replacement. I contacted one of our subcontractors that works for ********* ************ *** ****** to go tarp the roof and install any drying equipment, air scrubbers, dehumidifiers, etc. When I returned to the office ****** ********* was in our parking lot explaining what happened. I did tell him that those actions were not authorized and that I had my people in route but given the circumstance I said it was fine and I would pay the bill as long as it was reasonable. The bill from ***** for tarping the roof and installing some drying equipment for $3800 is by no means reasonable. I have been in contact with ***** and have agreed to reach a agreeable amount. We have done business with them in the past and will get this resolved. What is unfair is that I the home owner am now expected to pay a bill that was not authorized by me. The tenant had no right to do what they did, even acting in the best interest for the property. This is EXACTLY why we require our tenants to have renters insurance. I have been in contact with the *********** attorney and have expressed my concern for their continued safety staying in the home until the roof has been replaced. The *********** have refused to move out of the home that they claimed was unsafe. I offered June rent free and their deposit back and to break the lease and they refused to leave the home. I am in the process of getting the roof replaced. Thank you

    Lauer Real Estate Group is NOT a BBB Accredited Business.

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