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Business Profile

Credit Union

San Diego County Credit Union
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BBB Accredited BusinessA+Rated by BBB

Reviews

This profile includes reviews for San Diego County Credit Union's headquarters and its corporate-owned locations. To view all corporate locations, see

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San Diego County Credit Union has 40 locations, listed below.

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    Customer Review Ratings

    1.05

    Average of 21 Customer Reviews

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    Review Details

    • Aries H

      Date: 08/12/2024

      I was at a local Kroger getting money orders to pay my rent since I'm out of state. The cashier got confused and had to cancel the transaction and stated she'd issue me a refund. As a result, I left without any cash AND no money order.It made sense to call my bank for help-SDCCU. I was initially granted a provisional credit and asked to provide a summary which I did. SDCCU didn't believe me and has now charged my account for the balance of the original money order that I never received. Leaving my account 1200 negative and SDCCU doesn't care. No date was provided at the beginning of the process to confirm the date I'd be charged and although my summary explains exactly what happened as the customer I am being charged. This is a horrific broken process, and I have no idea why at no time was I provided a date I would be charged. Or why even with my complete statement my account hasn't been ************************ back. SDCCU is still requiring me to submit money order stubs I don't have since I was never issued a money order. I spoke to customer service 2x before being charged and this was NEVER mentioned.

    • Jon R

      Date: 08/07/2024

      Same as someone else, they allowed fraud to happen on my account for over a year. They wouldn't help me with access to my account. I'm uneducated and a manual laborer and now in debt from fraud over $7,000. I closed my account and also had to forefit 15+ years of points from my card. Went to multiple branches and no one was nice or helpful.

    • Jorge R

      Date: 06/19/2024

      Allowing fraud to happen on my account of over 12 years crediting me the money taken and then denying and overturning that decision.

    • Apryl B

      Date: 03/25/2024

      I recently had an extremely disappointing and frustrating experience with SDCCU, and I feel compelled to share my negative review to warn others about their poor service. I used their mobile deposit feature to deposit a check into my account, and initially, everything seemed to go smoothly as they posted the check amount to my account.However, my satisfaction quickly turned into dismay when several days later, SDCCU inexplicably withdrew the check amount from my account. Their reason? The check wasn't endorsed with my husband's signature. This sudden withdrawal caused a chain reaction of financial issues, leading to multiple overdrafts on my account due to transactions I had made assuming those funds were available.When I contacted SDCCU to address the situation and seek reimbursement for the overdraft fees that were a direct result of their mistake, I was met with further disappointment. Despite acknowledging their error and the hardship it caused me, the bank only agreed to credit me for half of the overdraft fees. This inadequate response left me feeling undervalued as a customer and deeply dissatisfied with their lack of accountability.As a result of this experience, I have made the decision to close my account and sever all ties with SDCCU. I plan to share my experience with everyone I know to caution them about trusting this bank, especially when it comes to mobile deposits and handling errors fairly and responsibly.Overall, my experience with SDCCU has been incredibly negative, and I urge others to consider alternative banking options that prioritize customer satisfaction and transparency.

    • Abtisam A

      Date: 02/20/2024

      I tried to open a checking account with them, but I was told my credit score was less than 600, so they decided to open a savings account for me. One week later, I went back to close my account. There, they told me they would charge me $10.00 to close my account as a penalty for closing my savings account with them. I questioned the lady, and she told me this is their policy and that is how they make money from people. I told her I would post a review online and tell the story; her response was, 'I don't care what you want to do.

    • Gabriela V

      Date: 01/13/2024

      Awful and shamed. Went into bank, pleasant conversation with teller.She left to ask question regarding car payment, came back to ask for me to remove my hat. They did have signs, but I didnt see them. Security guard, 4 staff members passed by and still ***** said anything until at the almost end of transaction. I work for a bank and we arent allowed to have clients remove hats or sunglasses because we dont know if there is a disability. I have very thinning hair. I was very embarrassed. Location *********** ***************************

    • apollo t

      Date: 10/31/2023

      Charged an overdraft fee for going negative by .99 cents. Not even a dollar bill. They didn't want to waive the $33 CourtesyACH fee. They could've just declined it but they didn't even bother that either. They will s**** you over so they can make a profit. Been with them for 6-7 years and this is how they treat their members, alright than.

    • Daniel V

      Date: 10/13/2023

      Horrible bank unhelpful and doesn't care about it's customers would rather lose customers

    • Clayton R

      Date: 10/12/2023

      I am extremely dissatisfied with SAN DIEGO COUNTY CREDIT UNION. I have been a lifelong member and have banked with them since I was a child, literally. They refuse to refund two back-to-back overdraft fees, due to a simple mistake caused by Chase Bank.I will be closing all my accounts with them and dont recommend them.

    • Bertha a

      Date: 10/02/2023

      I think it's time to change banks every time I deposit a check there's a 8 to 10 days hold and all they say they can't do nothing about it because it's the system

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