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Business Profile

Credit Union

North Island Credit Union
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

This profile includes complaints for North Island Credit Union's headquarters and its corporate-owned locations. To view all corporate locations, see

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North Island Credit Union has 11 locations, listed below.

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    Customer Complaints Summary

    • 6 total complaints in the last 3 years.
    • 2 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    • Initial Complaint

      Date:08/08/2022

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      my business rivera corps account was closed after 22 phone calls to my branch manager that i was offshore for 66days so tried to contact Anita and her assistant 22 times to let her know my pay was being deposited into that account, we had no internet service i could only make calls via roaming so i had no data services on y phone either. my girlfriend tried 3 times to put money in that account from my navy fed account which if i would have received a return call from my branch manager she would have known.
      i get back home to find a check for $27.40 from them. i went through all mail from them not 1 thing stated anything about closing my account.
      i am in the middle of buying a house and this has now hurt that as it is a closed account.

      i reached out to them and that's how i found out the account was closed. i have contacted my attorney and if this is not resolved immediately we will be filing against north island federal, California credit union as well as the branch manager and the assistant manager personally as my phone records will show all of the attempted calls to reach them.

      Business Response

      Date: 08/10/2022

      August 10, 2022



      ****** ******
      ***** ******** *****
      ******** ** *****

      RE:      Better
      Business Bureau Complaint #********


      Dear Mr. ******,

      We are in receipt of your complaint to the Better
      Business Bureau dated August 8, 2022 regarding the closure of your Business Checking
      Account.

      Per your conversation with ****** ******, Vice
      President, Branch Manager, on August 9, 2022, your Business Checking Account (*********)
      has been reopened.

      We researched this matter in detail and assure
      you that we made several attempts to contact you by phone and U.S. mail prior
      to the account closure. However, we do apologize for any inconvenience this may
      have caused.

      Should you have any further questions, please
      feel free to contact us at ***** ********* 

      Sincerely,


      North
      Island Credit Union

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