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Business Profile

Credit Union

Mission Federal Credit Union
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

This profile includes complaints for Mission Federal Credit Union's headquarters and its corporate-owned locations. To view all corporate locations, see

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Mission Federal Credit Union has 37 locations, listed below.

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    Customer Complaints Summary

    • 7 total complaints in the last 3 years.
    • 4 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:03/31/2025

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This is my formal request to address and resolve the unauthorized accounts that are currently listed on my credit report. These inaccurate entries have significantly impacted my FICO score, leading to a noticeable decline that has caused challenges in maintaining my financial standing. I am reaching out to your office with great urgency and respectfully requesting your assistance in rectifying this matter. MISSION FCU ACCOUNT no.: ************* DATE OPEN: 04/01/2021 BALANCE: $69.00

      Business Response

      Date: 04/21/2025

      Mission Fed appreciates that you let us know about this inquiry.  We will research this and responded directly via letter to the *** **** who submitted the complaint in order to protect their consumer financial privacy.  Thank you.

    • Initial Complaint

      Date:11/26/2023

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      BBB requested me to provide the attached document and resubmit my complaint. Asked for a goodwill deletion for a 30 day late credit report hit that was not my fault. I called in a payment before the 30 day ***** An error between my other banking instution and Mission Federal occured. I offered bank statements to prove that funds were in the account and to show that it still shows a pending transaction. The represenative still refused to delete the erroneous 30 day report. I would like to get this corrected as soon as possible because it is hindering my ****** parent placement at this time. All I am asking for is the deletion because this truly was not my fault. I have never stated this in the past with past discretions, nor have I complained about anything with the financial institution. This is my first issue with the institution and all I want is the error corrected because the circumstance was not my fault. Again I would like to state that I offered bank statements and screenshots for the situation and was still refused.

      Business Response

      Date: 11/28/2023

      We at Mission Fed thank you for bringing this situation to our attention.  Following an investigation of this matter, we will contact the member directly by phone to share our findings. Thank you.

      Customer Answer

      Date: 11/29/2023

      I look forward to speaking with someone. I will not be satisfied until removal from my credit report has occurred. 

      Business Response

      Date: 12/05/2023

      Mission Fed made contact with the member by phone on December 5, 2023. We confirmed that we have concluded our investigation and shared the results directly with the member.  The member acknowledged the information provided and will contact Mission Fed if she has any further questions in the future.

      Customer Answer

      Date: 12/10/2023

      Can I have the contact info of the person you spoke with because ** still getting the run around? Thank you for your assistance, support, patience, and understanding. 

    Mission Federal Credit Union is BBB Accredited.

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