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Business Profile

Bank

California Bank of Commerce

Headquarters

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BBB Accredited BusinessA+Rated by BBB

Complaints

This profile includes complaints for California Bank of Commerce's headquarters and its corporate-owned locations. To view all corporate locations, see

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California Bank of Commerce has 6 locations, listed below.

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    Customer Complaints Summary

    • 2 total complaints in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint type

    • Initial Complaint

      Date:09/15/2022

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Sep 12 2022 Two payments were taken out of our checking account for the amount of ****** each. My husband was told the funds would be refunded within 3 - 5 business days. Sep 15, 2022 I called and spoke with Lorain with SCE. She informed me that the funds were not being put back in our account. They were being processed in check for and being mailed on Sep 21, 2022. We will now receive a late fee due to all of this. As we will not be able to pay our new bill on time. This is unacceptable. If a company can take funds from an account and admit that it was a mistake, which both employees have done. Then they should be able to refund the funds just as quickly as they took them out. Not send them in check for.

      Business Response

      Date: 09/23/2022

      We have searched our entire customer database and do not have a client listed with this name, address, or email address.  We are unable to investigate any details to support this complaint without specific account information.

    California Bank of Commerce is BBB Accredited.

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