Description

I would like to leave a negative review for Javonya *****; her Instagram handles are @vonyabundles and @imvonyab. I ordered some hair extensions (bundles) on June 11 during her Birthday sale. The sale was buy any 3 bundles for $260 (Burmese curly, DW & WW are an extra $6), then an additional $21 off the entire website. I purchased 3 x 30inch Burmese Curly bundles. So my total came out to be $255.50, including the $10.50 for shipping. I paid via Zelle. I needed to bundles asap because my hair appt was June 24 and I went on vacation June 26. I thought my order would be sent out way before my hair appointment, seeing as though she's posting that packages are being shipped every day except for weekends. I ended up reaching out to her on June 18 via email to see if I could pay for express shipping because I didn't want to risk it and miss my hair appt. She told me YES, so I ended up sending $35 for USPS Priority Express shipping. After that, it went all downhill from there…   A few days went by, and no notification about the package being shipped, so I reached back out on June 21, asking if it had shipped. She stated it did. I finally received a tracking # showing it was electronically received at the USPS self-service kiosk on June 22, 2025, at 7:19 pm. It was scheduled to be delivered on June 24 by 6 pm. After that, no tracking updates, no movement, nothing. I had to cancel my hair appt and reschedule with a new stylist. I had to get some new bundles from my local beauty supply store because it was too close to my leave date. The tracking still to this day says it was accepted at the self-service kiosk, that's it. The day before I left for my trip, I reached back out to her, letting her know it wasn't delivered. I submitted a USPS Package Research request on June 24 in which a postal worker called me the next day (June 25) and explained that the sender (Javonya *****) created the shipping label and registered the package as weighing 1.6oz but when she scanned it at the actual self service kiosk for it to be shipped out, it didn't show a weight registered. It raised a concern for the postal worker because she believes Javonya scanned it a the kiosk and took the package back with her.   I reached out to Javonya again that same day, relaying the info I just got from the postal worker, and she responded as if she was so confused and gave the excuse that the post office she went to has been backed up .. I replied asking for a refund of my $35 for the express shipping and requested proof of receipt due to it being a money-back guarantee service, since the package wasn't delivered on time. She replied back stating she would do it for me. At that point, it had been a little over 2 weeks, and nothing was resolved. Eventually, she responded June 30, stating she reached out to USPS and said since it's the post office's mistake, they will refund her for the amount the bundles were plus shipping costs, so she could send more bundles out. It sounded legit to me, but looking back now, she was always offering to show proof and would never actually send it smh. I even asked if she could switch shipping companies to FedEx or UPS so the same thing wouldn't happen again with the new bundles. That request was basically ignored, and on July 3, I received an email from her saying the new bundles had come in and would be shipped immediately. A few days go by, and no update on whether the new package was shipped out. She posted on her IG story July 8, saying if anyone was having trouble with their package to dm her. I dm'd and emailed her. She responded to my dm saying she would send the new tracking info that night. It was supposedly sent, but none of the info was showing (blank page). So I reached back out through dm, email, and eventually texted her, in which she replied, acting like I'm in the wrong for reaching out multiple times. In that text thread, she did state she would refund me if I didn't get my bundles by Tuesday, July 15. My patience had grown thin, and I was tired of going back and forth. I ended up not getting the new tracking info until the next day, July 11, which was a zoomed-in pic of the tracking. Just like before, it was "shipped" through USPS at a self-service kiosk, and nothing was delivered again. The scheduled delivery day was Monday, July 14. The day came and went. Last night, a girl dm'd me basically saying the same thing happened to her. She's looking to get a refund, too. Today, July 15, I sent a detailed email requesting my refund, which again she said she would give if the bundles didn't show up, and no response.   Bottom line: Didn't get a refund or bundles! I believe she does send out packages to CERTAIN people, but not everybody receives their package. Also, communication was decent until trying to get my refund. I think she does scan packages at the kiosk and takes the package back, so it's this long, drawn-out process in which I think she hopes people would just not say anything and take the loss. I'm out of my hard-earned money and have no bundles to show for it. It's very unprofessional and a scam. I don't think her LLC is legit either. BUYERS BE AWARE!!!